CHAPTER 1
INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS

WHO ARE MANAGERS

MANAGERS - someone who coordinates and oversees the work of other people so that organizational goals can be accomplished

3 MANAGERIAL LEVELS:

1. FIRST LINE MANAGERS 2. MIDDLE MANAGERS 3. TOP MANAGERS

FIRST-LINE MANAGERS - managers at the lowest level of the organization that manage the work of nonmanagerial employees - involves producing the organization’s products or serving the organization’s customers - titles: o supervisors o shift managers o department managers o office managers o foreperson MIDDLE MANAGERS - managers between the first level and the top level of the organization who manage the work of the first line managers - title: o regional manager o project leader o plant manager o division manager TOP MANAGERS - managers at or near the upper levels of the organization structure who are responsible for making organization wide decisions and establishing the goals and plans that affect the entire organization - titles: o executive vice president o president o managing director o chief operating officer o chief executive officer o chairperson

WHAT IS MANAGEMENT

MANAGEMENT - coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively

EFFICIENTLY - getting the most output from the least amount of input - doing thing right EFFICIENTLY - doing those work activities that help the organization reach its goals - doing the right things

WHAT DO MANAGES DO

4 MANAGEMENT FUNCTIONS

1. PLANNING 2. ORGANIZING 3. LEADING 4. CONTROLLING

PLANNING