Organizational behavior is the study of what people think, feel and do in and around organizational. Human beings are complex because we are not alike and two people often act differently in the same situations. For instance, not everyone is motivated by money and a job that is appealing to one person may not be to another.
Almost everyone needs to work with other people to get things done. In the modern globalization culture, people are require to work with bosses, peers, and employees who are born and raised in different cultures. There is also an increase in foreign assignment where people are transferred to operating division in other country. Each individual needs and motivation is different and the style of communication might be perceive differently across different culture. Therefore, having the knowledge of organization behavior, allows you to work efficiently with people from different cultures, and how to adapt your interpersonal skill to their differences. For instance, managers and employees in Singapore are experiencing the needs in adjusting to large influxes of Asian workers, especially managers and workers from China.
Today in most developed countries, majority of employees work in service related jobs. Examples of these service related jobs include technical support representatives, fast-food counter workers, sales clerks, waiters and waitresses, nurses, consultants, financial planners, and flight attendants. The common characteristic of these jobs is that they require substantial interaction with an organization’s customers. An organization can’t exist without customers and everyone including the managers and employees need to do what it takes to please the customers. Many organization has failed because its employees failed to please the customers. In this case, organizational behavior can provide considerable guidance and understanding in