Chapter 1 What Is Organizational Behavior?

MULTIPLE CHOICE

Importance of Interpersonal Skills

1. Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this? a. Managers no longer need technical skills in subjects such as economics and accounting to succeed. b. There is an increased emphasis in controlling employee behavior in the workplace. c. Managers need to understand human behavior if they are to be effective. d. These skills enable managers to effectively lead human resources departments. e. A manager with good people skills can help create a pleasant workplace.
(c; Moderate; Interpersonal Skills; p. 4) {AACSB: Analytic Skills}

2. Which of the following is most likely to be a belief held by a successful manager? a. Technical knowledge is all that is needed for success. b. It is not essential to have sound interpersonal skills. c. Technical skills are necessary, but insufficient alone for success. d. Effectiveness is not impacted by human behavior. e. Technical skills do not influence efficiency.
(c; Easy; Interpersonal Skills; p. 5) {AACSB: Analytic Skills}

What Managers Do

3. Which of the following would not be considered an organization? a. a church b. a university c. a military unit d. all adults in a given community e. an elementary school
(d; Moderate; Organization; p. 6) {AACSB: Analytic Skills}

4. Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals? a. party b. unit c. team d. community e. organization
(e; Easy; Organization; p. 6)

5. Which of