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Chapter 1 Even 1. Define business profiles, processes, and modeling. a. Business profile is an overview of a company’s mission, functions, organization, products, services, customers, suppliers, competitors, constraints, and future direction. b. Business processes is a specific set of transactions, events, and results that can be described and documented. c. Modeling is a standard based language used by analysts. It includes various shapes and symbols to represent events, processes and workflows. 2. Explain the difference between vertical and horizontal systems packages. d. A horizontal system is a basic software package system that can be adapted to common business processes like inventory and payroll. e. A vertical system is customized to meet the unique needs of a particular business, industry, or organization 3. Describe five types of information systems, and give an example of each. f. Enterprise computing systems support company-wide data management. e.g. airline reservations systems g. Transaction processing systems process data generated by day-to-day business operations. e.g. customer billing systems h. Business support systems provide job-related information support to users at all levels of a company. e.g. inventory reordering systems i. Knowledge management systems simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied. e.g. technical support knowledge base j. User productivity systems provide employees at all organizational levels with a wide array of tools that can improve quality and job performance. e.g. database management systems 4. Describe the phases of the systems development life cycle. k. Systems planning - begins with a systems request describing problems or desired changes in an

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