... * Chapter 1: The Systems Development Environment * Chapter 2: The Sources of Software Problems and Exercises * Chapter 1, Problems/Exercises, Questions 1 and 8. * Chapter 2, Problems/Exercises, Questions 3 and 4. Submit your assignment (in a single MS Word document) to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. The dropbox for this assignment is called "Week 1: Problems and Exercises". See the Syllabus section "Due Dates for Assignments & Exams" for due date information. Course Project Company Overview Package Petrie's Electronics Case * Petrie's Electronics Case, Chapter 2, Questions 1, 2, and 4. See Course Project tabs underneath this week and the Course Home. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions or watch this Tutorial Dropbox Tutorial. The dropbox for this assignment is called "Week 1: Petries' Electronics Cases Ch 2". See the Syllabus section "Due Dates for Assignments & Exams" for due date information. Week 2 Reading * Chapter 3: Managing the Information Systems Project * Chapter 4: Systems Planning and Selection Problems and Exercises * Chapter 3, Problems/Exercises, Questions 2 and 4. * Chapter 4, Problems/Exercises, Questions 1 and...
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...Petrie’s Electronics Chapter 5 Case Questions 1. What do you think are the sources of the information Jim and his team collected? How do you think they collected all of that information? Conducted interviews with key stakeholders inside the company, He had also worked with the marketing group to put together some focus groups made up of loyal customers, to get some ideas about what they would value in a customer loyalty program. Jim had also spent some time studying customer loyalty programs at other big retail chains and those in other industries as well, such as the airlines, known for their extensive customer loyalty programs. 2. If you were looking for alternative approaches for Petrie’s customer loyalty program, where would you look for information? Where would you start? How would you know when you were done? An alternative approach would be by Business Process Reengineering. It is the search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services. The first step would be to identify key business processes which are the structured set of measurable activities designed to produce a specific output for a particular customer or market. 3. Why shouldn’t Petrie’s staff build their own unique system in-house? From the list of requirements, it was clear that Petrie’s staff should seek outside IT consulting to build their system. It would be too expensive and time consuming, not to mention, building a system...
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...Petrie’s Electronics Chapter 3 Case Questions Solutions (30 Points) 1. What qualities might Jim possess that would make him a successful project manager? (5 points) To be an effective project manager, Jim will need to have time management, leadership, and conflict management skills. He will also need to have sufficient technical knowledge, and a good ability to interface with customers. 2. How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her? (5 points) Answers will vary. Most should include attention to points such as proactive management of the project, consistent communication, honesty and transparency about the progress of the project and/or obstacle encountered, etc. 3. What strategies might Jim employ to deal with a very busy team member such as Juanita Lopez? (5 points) Answers will vary. Most should include attention to points such as getting a sure commitment from Juanita, clearly communicating your expectations to her, etc. Petrie’s Electronics Chapter 4 Case Questions Solutions 1. Look over the scope statement (Figure 4-1). If you were an employee at Petrie’s Electronics, would you want to work on this project? Why or why not? (5 point) Answers will vary. Most should be willing to work on the project as a result of the clear scope statement in Figure 4-1. 2. If you were part of the management team at Petrie’s Electronics, would you approve the project outlined in the...
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...Petrie's Electronics Case, Chapter 5, Questions 1, 3, and 5. 1. What do you think are the sources of the information Jim and his team collected? How do you think they collected all of that information? Jim collected informations by having interviews inside the company with stakeholders. He also worked with the marketing department to get some information from loyal customers. Jim and his team gathered some information about the current system. 3. If you were looking for alternative approaches for Petrie’s customer loyalty program, where would you look for information? Where would you start? How would you know when you were done? An alternative approach could be researching many different sources. If it were me I would do my research through the internet and compare what I find to the current system used by the customers. I guess the obvious reason to know when you are done is because you can’t find or come up with any new information about the loyalty systems. 5. Why shouldn’t Petrie’s staff build their own unique system in-house? I think it would cost much more and will be much more time consuming. The better thing to do is use an outsource instead of building in-house, that way they are saving money and getting what they want a lot faster. Petrie's Electronics Case, Chapter 6, Questions 1 and 5 1. Are the DFDs in PE Figures 6-1 and 6-2 balanced? Show that they are, or are not. If they are not balanced, how can they be fixed? It looks like they are balanced...
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...Petrie's Electronics Case, Chapter 5, Questions 1, 3, and 5 (page 151) 1. What do you think are the sources of the information Jim and his team collected? Conducted interviews with key stakeholders inside the company, He had also worked with the marketing group to put together some focus groups made up of loyal customers, to get some ideas about what they would value in a customer loyalty program. Jim had also spent some time studying customer loyalty programs at other big retail chains and those in other industries as well, such as the airlines, known for their extensive customer loyalty programs. 3. If you were looking for alternative approaches for Petrie’s customer loyalty program, where would you look for information? Where would you start? How would you know when you were done? An alternative approach would be by Business Process Reengineering. It is the search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services. The first step would be to identify key business processes which are the structured set of measurable activities designed to produce a specific output for a particular customer or market. 5. Why shouldn’t Petrie’s staff build their own unique system in-house? From the list of requirements, it was clear that Petrie’s staff should seek outside IT consulting to build their system. It would be too expensive and time consuming, not to mention, building a system like this in-house...
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...Chapter 4 Systems Planning and Selection 119 CASE: PETRIE’S ELECTRONICS Systems Planning and Selection Now that the “No Customer Escapes” project team has been formed and a plan has been developed for distributing project information, Jim began working on the project scope statement, workbook, and baseline project plan. He first drafted the project scope statement and posted it on the project’s intranet (see PE Figure 4-1). Once posted on the intranet, he sent a short e-mail message to all team members requesting feedback. Minutes after sending the e-mail, Jim’s office phone rang. “Jim, it’s Sally. I just looked over the scope statement and have a few comments.” “Great,” replied Jim, “it’s just a draft. What do you think?” “Well, I think that we need to explain more about how the system will work and why we think this new system will more than pay for itself.” “Those are good suggestions; I am sure many others will also want to know that information. However, the scope statement is a pretty high-level document and doesn’t get into too much detail. Basically, its purpose is to just formally announce the project, providing a very high-level description as well as briefly listing the objectives, key assumptions, and stakeholders. The other documents that I am working on, the workbook and the baseline project plan, are intended to provide more details on specific deliverables, costs, benefits, and so on. So, anyway, that type of more detailed information...
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...MGMT340 Petrie’s Electronic Case Questions Week 5 Question 1: Using the guidelines from this chapter and other sources, evaluate the usability of the page design depicted in PE Figure 8-1. Answer: Some of the words are in a different language, which is incorrect. If you want to have, different cultures able to use the page, have a setting that switches all content from English to Spanish, or whatever other languages needed. Page should not display information randomly in different languages. I like the click to act method they have. Overall, I believe the page has limited capabilities to help most users’ interactivity. Question 2: Chapter 8 encourages the design of a help system early in the design of the human interface. How would you incorporate help into the interface as shown in PE Figure 8-1? Answer: You need to think about what the user is likely to do if they do not know something when creating a help system. The help system needs to be simple as well as easy to access. Help messages should be short, to the point and easily understood. It can show the users how do to something. I would incorporate a help by explaining to guests how to look at their point’s record. That way if a user wants to know how he or she got the points the help system you design can show the most unknowledgeable computer person easy transition to the information they are looking for. Question 3: Describe how cookie crumbs could be used in this system. Are cookie crumbs...
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...Chapter 8: Petrie's Electronics Case Questions 1-5 1. Using the guidelines from this chapter and other sources, evaluate the usability of the page design depicted in PE Figure 8-1. a. Some of the words are in a different language, which is incorrect. If you want to have, different cultures able to use the page, have a setting that switches all content from English to Spanish, or whatever other languages needed. Page should not display information randomly in different languages. I like the click to act method they have. Overall, I believe the page has limited capabilities to help most users’ interactivity. 2. Chapter 8 encourages the design of a help system early in the design of the human interface. How would you incorporate help into the interface as shown in PE Figure 8-1? a. You need to think about what the user is likely to do if they do not know something when creating a help system. The help system needs to be simple as well as easy to access. Help messages should be short, to the point and easily understood. It can show the users how do to something. I would incorporate a help by explaining to guests how to look at their point’s record. That way if a user wants to know how he or she got the points the help system you design can show the most unknowledgeable computer person easy transition to the information they are looking for. 3. Describe how cookie crumbs could be used in this system. Are cookie crumbs a desirable navigation aid for this system? Why or why...
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...Petrie’s Electronics Case Questions Solutions (Chapter 2) 1. How do information systems projects get started in organizations? In order for Jim to initiate the project, he must first determine the size, scope, and resource requirements for the project. Information systems projects are started in organizations by first establishing the project initiation team. This activity involves organizing an initial core of project team members to assist in accomplishing the project initiation activities. The project initiation team establishes the project initiation plan. This step defines the activities required to organize the initiation team while it is working to define the scope of the project. In order to have an organized approach or process, you must analyze what’s going on; then design a solution to the problem; and finally monitor and control. 2. How are organizational information systems related to company strategy? How does strategy affect the information systems a company develops and uses? The organizational information system is related to company strategy because it exists to help organizations achieve their goals and objectives. It is also determined by it competitive strategy. Strategy affects the information system because there are information services resources that apply to a strategic business opportunity in such way the computer systems have an impact on the organizations products and business operations. 4. What do you think Jim’s next step should be...
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...Petrie's Electronics Case, Chapter 3&4, Questions 1, 2, & 3 1. What qualities might Jim possess that would make him a successful project manager? Jim may possess enthusiasm, dedication, communication skills, critical thinking abilities, the ability to work under pressure, and most importantly he must possess patience. 2. How do you think Jim should respond to Ella’s implied pressure about the importance of the project to her? I believe that Jim should ensure her that the project will go smooth and show his appreciate to those that will assist him on his projects, although I do not believe it should have been stressed so much in front of others. I think Jim such just stay focus, keep factors such as critical path and slack time and do his best on the project. 3. What strategies might Jim employ to deal with a very busy team member such as Carmen Sanchez? For Jim to be able to effectively communicate and work with Carmen I feel he should create a document like a daily report sheet with customer transactions, and sales that need to be sent by Carmen to him every day before closing. That way he can see how things flow in her store. He can also set up video chats for another method of face to face communication. Ch.2 1. How do information systems projects get started in organizations? Systems projects get started in organizations for the following reasons: One it can either be to solve a problem, fill a need or to take advantage of an opportunity...
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...This page intentionally left blank Download at www.Pin5i.Com Essentials of Systems Analysis and Design Download at www.Pin5i.Com Editorial Director: Sally Yagan Editor in Chief: Eric Svendsen Executive Editor: Bob Horan Editorial Assistant: Ashlee Bradbury Director of Marketing: Patrice Lumumba Jones Executive Marketing Manager: Anne Fahlgren Senior Managing Editor: Judy Leale Production Project Manager: Kelly Warsak Senior Operations Supervisor: Arnold Vila Operations Specialist: Cathleen Petersen Creative Director: Blair Brown Senior Art Director/Design Supervisor: Janet Slowik Text Designer: Michael Fruhbeis Creative Director/Cover: Jayne Conte Cover Designer: Suzanne Duda Cover Art: Fotolia/3d mosaic/©Redshinestudio Manager, Rights and Permissions: Hessa Albader Media Project Manager: Lisa Rinaldi Media Editor: Denise Vaughn Full-Service Project Management: Tiffany Timmerman/S4Carlisle Publishing Services Composition: S4Carlisle Publishing Services Printer/Binder: Courier/Kendallville Cover Printer: Lehigh-Phoenix Color/Hagerstown Text Font: ITCCentury Book Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. Screen shots and icons reprinted with permission from the Microsoft Corporation. This book is not sponsored or endorsed by or affiliated with the Microsoft...
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