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Chapter 7 Review Questions

1. What is a knowledge management system? a. A Knowledge management system attempt to help organizations achieve their goals. They usually help in means of increasing profits or reducing costs. 2. What is a chief knowledge officer? What are his or her duties? b. A chief knowledge officer is a top level executive who helps the organization work with a knowledge management system to create, store, and use knowledge to achieve organizational goals. The duties that the CKO is responsible for are to work with other executives and vice presidents, including the chief executive officer, chief financial offer and others. 3. What is natural language processing? What are the three levels of voice recognition? c. Natural language processing allows a computer to understand and react to statements and commands made in a “natural” language, like English. The three levels of voice recognition are converting sound waves into words, then the natural language system processing system reacts to the words or commands by performing different tasks. 4. What is a learning system? Give a practical example of such a system. d. A learning system is a combination of software and hardware that allows a computer to change how it functions or reacts to situations based on the feedback it receives. A practical example of such a system would be, some computerized games have learning abilities. If the computer loses a game, it will remember no to make the same moves under the same conditions again. 5. Under what conditions is the development of an expert system likely to be worth the effort? e. The factors that normally make expert systems worth the effort are: provide a high potential payoff or significantly reduces downside risk, if it captures and preserves irreplaceable human expertise, solves a problem

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