NAME: PHAM THI HONG NHUNG
CLASS: MBA 01

CHAPTER 9: Forstering interpersonal communication in organizations.
Example situation: In my deputy manager's promotion meeting. There is a part of coworker and director's opinions about him. This interpersonal communication includes elements such as:
+ Sender and receiver: senders are coworkers or director, receiver is the deputy manager.
+ Transmitters and receptors: we involve in the senses of seeing and hearing.
+ Messages and channels: messages are about his work and attitudes, channel is through the air due to our face-to-face conversation.
+ Media richness: not rich in approach because we use face-to-face dialogue.
+ Meaning and feedback: coworker give their meaning(encode) in opinions about deputy manager and then deputy manager interprets(decode) and gives feedback.
+ Intepersonal barriers: noise, sematics, language routine, lying and distortion.

This is the normal way to communicate however we also forster an ethical interpersonal communication through communication openess, constructive feedback, approriate self-disclosure and active listening. These elements depend on the relationship, especially trust level between sender and receiver. This leads to the dialogue. Communication consists of two methods: verbal and non-verbal. In non-verbal communication, people send messages and interpret them through cues called PERCEIVE (proximity, expressions, relative orientation, contact, eyes, individual gestures, voice and existence of adapters) and the differences between status (low or high position). In an organization, we normally build communication networks through indivual network (vertical network, lateral network and external network), informal group network, formal employee network and our common channels like email, text and instant messages.

Communication is effective if the sender and receiver