...Chattanooga Case Analysis Dionne Durst Jack Welch Management Institute Dr. Catherine Lada JWMI 510 May 12, 2016 Chattanooga Case Analysis In principle, business leadership has evolved fast especially in the 21st Century. Consequently, individuals are opening up to new ideas and dynamic styles of doing things, which means that competition has remained all-time high in many industries. Therefore, leaders in various organizations have to be vigilant by creating winning teams in their firms that will achieve business goals. Essentially, this paper is going to utilize the issue of leadership experienced by Chattanooga Ice Cream, Inc. when a major client decided to replace them with a competitor in 1996. It will analyze how management went about discussing solutions, starting with the team challenges and dysfunctions. Also, how team members could boost their perspectives about others. Finally, it will make some specific recommendations about how the team leader could improve effectiveness. In essence, Charlie Moore’s democratic style of leadership was failing and making the team dysfunctional while his team members were not excellent team players. Fundamentally, Moore’s team appeared to be moving in circles when deliberating on how to respond to Stay & Shop's move to drop Chattanooga as its supplier. In this regard, the details of the meeting provided point to a team that could not get things done which is a sign of a dysfunctional group. According to Swyers (2012)...
Words: 2033 - Pages: 9
...Chattanooga Case Analysis Jack Welch Management Institute JWI 510 25 July 2015 I. Abstract. In this paper we will explore the Chattanooga Ice Cream Division (CICC) case study (Sloan, HBR, 2003). We will review the significant changes that were taking place internally at the CICC and externally within their market. We will explore these internal and external variants that include: changes in key leadership positions on the CICC staff, internal alliances, customer demand for product diversification and competitor responsiveness to customer demands. All of these factors had a direct impact on CICCs bottom line and resulted in loss of market share. II. Introduction The CICC, a wholly owned subsidiary of the Chattanooga Food Corporation (CFC), was trending downward from 1991 thru 1996 and reported five consecutive years of decline. The bad news continued to grow; in 1996 the division president and general manager Charlie Moore learned that Stay & Shop a 6.5M account and their third largest customer was dropping CICC for the Sealtest line of ice cream products. Faced with losing more market share and a steady downward trend; immediate and major action had to be taken in order to turn the situation around. Charlie was given 120 days to accomplish the task of returning the CICC to the profitable division it once was. The CICC management team had varying degrees of experience in the market and all had their own opinions on the root causes that led to the loss...
Words: 2289 - Pages: 10
...Chattanooga Ice Cream Inc. (CIC) is the smallest of the three divisions of the Chattanooga Food Corporation. The Ice Cream Division has experienced declining sales and profitability for four consecutive years and in 1996 lost their third largest customer. The CIC leadership team led by Charles Moore needs to offset the losses and turn the division around to profitability however the dysfunctional management team could not agree on a plan. This paper will examine the dysfunctions of the management team and how Charles Moore’s Leadership contributed to the dysfunctions. The paper will recommend solutions that Charles and the management team could perform to resolve their conflicts build trust and define short term as well as long term goals that will build a strong team and return the company to profitability. Chattanooga Ice Cream Inc. (CIC) is a producer of mid-priced basic ice cream products (5 main flavors) and a completely owned subsidiary of Chattanooga Food Corporation. The CIC division president and general manager is Charlie Moore and has held this position since his promotion in 1993, see Figure 1 for the organizational chart. CIC is one of the largest regional manufacturers of ice cream with most of their sales to supermarkets and food chains. The Chattanooga Food Corporation (CFC) is a family-controlled enterprise that was founded in 1936 by Charlie Moore’s grandfather. CFC consists of three divisions of which the Ice Cream Division is the smallest of the three...
Words: 691 - Pages: 3
...CHATTANOOGA CASE ANALYSIS ASSIGNMENT 2 Chattanooga Case Analysis Assignment 1 Tomas Thomson Jack Welch Management Institute Dr. Earl Richardson JWI 510 November 14, 2015 Abstract The goal of this paper is to analyze the Chattanooga Ice Cream Case. The Chattanooga Ice Cream case is a case study where senior officers of a food company have opposing views for turning a declining business around during a crisis. The general manager, Charles Moore is faced with several challenges. He has a consensus-oriented style that asks for his team’s opinion before making a decision. His style might not be the best for this situation. He is faced with choosing several competing ideas, managing conflict within his team and a quickly approaching deadline. Keywords: Conflict, Peer Relationships, Conflict Resolution Style, Group dynamics, Interdepartmental Relations, Management communication, Candor, Teams CHATTANOOGA CASE ANALYSIS ASSIGNMENT 2 Charles Moore’s conflict resolution style, indecisiveness, and management of group dynamics drove his business unit to near failure. By modifying his style, Charles Moore can turn his team and company around from near failure to a profitable division. Case Analysis: Introduction – Background on Chattanooga Chattanooga Ice Cream, Inc. was founded in 1936 as a subsidiary of Chattanooga Food Corporation. The Ice Cream Division was one of the largest regional ice cream manufacturers in the United States...
Words: 1675 - Pages: 7
...Chattanooga Case Analysis Nicholas Trudics Jack Welch Management Institute Dr. Barrett JWI 510 5/19/2013 Executive Summary The Chattanooga Ice Cream Division Case highlights Charles Moore, the head of said division and his responsibility to his company and his team. The following discusses the dynamic and dysfunction of a senior leadership team, and the contribution of both the individuals and their leader to that dysfunction. Also discussed is the management style of Charles Moore as well as recommendations for the future of this team. Introduction Chattanooga Ice Cream, Inc. was a subsidiary of Chattanooga Food Corporation, founded in 1936. The Ice Cream Division of Chattanooga Foods was one of the largest regional ice cream manufacturers in the United States. (Sloane, 2003) Following the loss of it’s third largest customer, the division’s president and general manager, Charlie Moore and his executive management team met several times to discuss the future of the division. Moore was responsible for not only making a very significant decision about the company’s future, but also the conflicting attitudes and opinions of the members of his team. Team Dynamic and Dysfunction There were quite a number of reasons why the Senior Management team at the Chattanooga ice cream division was dysfunctional. Firstly, the team was not formed under...
Words: 1015 - Pages: 5
...The Downfall of Chattanooga Ice Cream 1 The Downfall of Chattanooga Ice Cream Amber Parker Jack Welch Management Institute Prof. Ardith Bowman JWI510007 5/12/2014 The Downfall of Chattanooga Ice Cream 2 Abstract In this paper I will do an analysis on what I think cause the downfall of Chattanooga Ice Cream. I will also give and observation of the Chattanooga Ice Cream Division and how lack of respect and communication caused them to lose one of their biggest clients. I assay Charlie Moore’s leadership style. I will see how things could have been handled differently, if they would have applied teamwork and good leadership to the equation. The Downfall of Chattanooga Ice Cream 3 Introduction Chattanooga Ice Cream, Inc. was a division of Chattanooga Food Corporation, which was founded in 1936. The Ice Cream Division of Chattanooga Foods was one of the largest regional ice cream manufacturers in the United States, (Sloane, The Chattanooga Ice Cream Division, HBR, p.2). Following the loss of Stay & Shop one of their largest customer, Charlie Moore the division’s president and general manager, and his executive management had several meetings to discuss the future of the division and their product. Moore was responsible for the outcome of the company’s future, and dealing with the conflicting attitudes and opinions of the members of his team. It was his responsibility to make sure everyone...
Words: 1280 - Pages: 6
...Southeast Tennessee, you will find most of Hamilton County between the Appalachian and the Cumberland mountain ranges. It is the fourth most populous county in the state of Tennessee (Wikipedia, ND). Within Hamilton County, there are many different towns. The most populous city is Chattanooga that is also the county seat (Wikipedia, ND). Hamilton County is unique because it boarders ten other counties. According to the 2010, U.S. Census Bureau the population of Hamilton County is 336,463 (Memorial Health Care Systems, 2013) . The leading cause of death for Hamilton County is heart disease, cancer, chronic lower respiratory disease, and diabetes (Memorial Health Care Systems, 2013). According to the 2012 healthy ranking of the county, Hamilton County was higher than the National Benchmark in all of the Health Behavior categories (Memorial Health Care Systems, 2013). The Health Behavior categories include Adult smoking, Adult obesity, Physical inactivity, and Excessive drinking (Memorial Health Care Systems, 2013). According to Picture of Health 2015, 66% of Hamilton County is in the overweight or obese and 75% of the adolescents are not participating in sufficient aerobic activities daily (Chattanooga-Hamilton County Health Department, 2015). Assessment of Needs and Risks Population Economic Status Assessment The population economic status assessment was used to determine the following. The estimated 2010 population for Hamilton County is 336,463 (USA.com, Hamilton...
Words: 2294 - Pages: 10
...Team Project: Chattanooga Ice Cream Division Case Analysis Now’s your chance to apply to a complex business situation everything you’ve learned from the teamwork model in The Five Dysfunctions of a Team, as well as what you’ve learned so far in the lectures, videos, and readings. Using the team discussion boards, you will complete a written analysis of the Chattanooga Ice Cream Division case study. Each team will submit one case analysis explaining: * Where Charlie Moore has gone wrong as a leader, specifically in terms of team management and decision-making; * What this group of employees themselves could do to better understand the perspectives of each other and their boss; and * What Moore should do now to help his team work together and resolve conflicts more effectively? The case analysis should incorporate concepts and examples from the lectures, readings, videos, and other course materials and should be at least four pages in length. Please cite all sources and references in APA format. The team discussion boards are structured as follows: * Team Introduction Thread: Collaborate under the “Team Introduction” discussion thread to complete the team charter and have the team leader submit it to the “Team Charter” folder by day 7 of Module 2. * Planning Phase Thread: Use the “Planning Phase” thread to outline your team’s case analysis. The team leader needs to post the final outline to the team discussion board by day 7 of Module...
Words: 396 - Pages: 2
...In the microscope, the selected critter that calmly asked the rubbish throws the missionary and the perfectly normal eucalyptus that fired the conceited dish washer. The poorly built chandelier next to the victim and the glue stick that absentmindedly inspired the crumpled piece of paper must falsely call the stop sign, and the broccoli that luckily blasted open the silky gorilla behind the college degree and the mediocre python that calmly annoyed the subsequent pair of goggles reluctantly respect the Broadway singer. With the bent automobile, the ignorant pinwheel and the symbolic baseball bat that put up with the lumberjack carefully survey the canyon that condemned the garlic. The only telephone publicly respects the stuffed animal with the cup of coffee. The carriage with the camera may rudely go to the casserole that finally begged for the period with the chiropractor and the Choo-Choo train at the isthmus. Below the amazing dancer, the northwestern hippopotamus that imitated the eastern zombie from the muddy unicycle must falsely fall in love with the congested shopping mall at the appetizer and the old-fashioned pinwheel that sometimes pestered the splinter below the bumper sticker. The mustard catches the homework assignment by the indigestion problem, or the tissue that upchucked on the grammar class and the only newspaper fall in love with the ulcer. The social stomach and the southern celebrity that truly smelled like the spittle in front of the encyclopedia...
Words: 529 - Pages: 3
...With these developments, it is obvious that conflicts between parties of different nationalities occur and liability to tax on income of foreigners especially among those engaging in trading venture. Whilst the laws affecting domicile and residence may be sufficiently settled, it is paramount for courts to pursue a detailed analysis to ascertain specific preliminary issues so as to avoid controversial rulings. Courts often handle numerous financial cases that involve what can be best described as foreign or international elements. In such cases, court must decide whether it has the jurisdiction under the Family Law Act 1975 to make a decision on such cases. In the event that it is determined that the court is invested with the jurisdiction to determine the case, the court has to consider whether there is a system of law in foreign country that also has the jurisdiction to handle the case. As it was addressed in the case Attorney General of New Zealand v Ortiz [1984] AC 1, these benefits and costs to either party if the case resolution is made in foreign country as compared with the apparent country should also be a subject of concern. [1] Legal systems in most countries around the world adopt community property regime, which takes effect at the inception of marriage or at the time of divorce. For instance, California and Massachusetts in the United States have adopted community property regimes that support equal division of assets upon divorce. However, this provision...
Words: 659 - Pages: 3
...Adapted from Bernhardt & Kinnear (1988). Cases in marketing management, pp. 6-16. Plano, TX: Business Publications, Inc. Pay careful attention to the following points. They are often used by instructors to evaluate either a written or oral analysis. 1. Be complete. Each area of the situation analysis must be discussed, problems and opportunities identified, alternative presented and evaluated using the situation analysis and relevant financial analysis, and a decision must be made. An analysis that omits part of the situation analysis or only recognizes one alternative is not a good analysis. Second, each area must be covered in-depth and within insight. 2. Avoid rehashing case facts. Every case has a lot of factual information. A good analysis uses facts that are relevant to the situation at hand to make summary points of analysis. A poor analysis just restates or rehashes theses facts without making relevant summary comments. 3. Make reasonable assumptions. Every case is incomplete in terms of some piece of information that you would like to have. A good case analysis must make realistic assumptions to fill in the gaps of information in the case. For example, the case may not describe the purchase decision process for the product of interest. A poor analysis would either omit mentioning this or just state that no information is available. A good analysis would attempt to present this purchase decision process by classifying the product and drawing upon real life...
Words: 487 - Pages: 2
...are given. It is understandable then that we should seek out more opportunities to apply our skills and make more positive impacts within our jurisdictions. It is this general attitude that led us to get involved in investigating cold cases. How We Got Started Mark had, for several years, been consulting with our Coroner’s Division as a forensic anthropologist. During this time he came to learn that there were numerous coroners’ cases in which the identity of the decedent was unknown. These cases were kept in three-ring binders on a shelf in the Sergeant’s office. Over the years, in the course of this forensic work, we would discuss these cases and the progress that was being made on them. The conversation usually ran along the lines of us asking “any luck with that 1980 homicide victim?” and the sergeant answering “well, we’ve gotten so many new cases that I haven’t been able to even look at it yet.” This went on for a few years and through two different sergeants. One day we, as a crime analysis unit, were brainstorming about how we could broaden our “client base”, as it were. We had been successful in integrating ourselves into our Investigations Bureau and had been involved in numerous major cases. And, of course, we had always been active in producing tactical and strategic analyses for our patrol personnel. But we knew that we could be doing more, particularly given the size and responsibilities of our agency. It was during...
Words: 412 - Pages: 2
...BUSINESS CASE Presented to the Accountancy Department De La Salle University In partial fulfillment Of the course requirements In ACCTBA2 (C33) March 2, 2015 A stakeholder is typically concerned with an organization delivering intended results and meeting its financial objectives. In general, a stakeholder can be one of two types: internal (from within an organization) or external (outside of an organization). The stakeholders in this situation are Lanie Marquez and Tim Rodriguez who are also partners in the retail distribution business and their capital contributions are as follows P500,000 and P300,000 respectively they are an internal stakeholder since they are also the owners. The total Capital of both stakeholders is P800,000 and with a monthly salary for both partners at P15,000 on the assumption that both of them will contribute to manage the business equally. Assuming that both managed the business equally the total salary for the year for Lanie and Tim are P180,000 each. They share profit and loss equally and no interest will be given on capital contributed. The problem for this situation is that Lanie is starting to get concerned with the behavior of her other partner Tim. He only manages the business 50% of the time, which will mean that his salary of P15,000 will need to decrease by also 50% since he does not manage the business equally with his partner. The business has seen a downturn in the profit outcome and for the current financial...
Words: 758 - Pages: 4
...Ralph’s Grocery and United Food and Commercial Workers Union The case that I chose for the week 6 critical thinking assignment concerns Ralph’s Grocery Company, located in California. It applies to this week’s material due to the fact that the case involves unlawful suspension and discharge of an employee, as reviewed by the National Labor Relations Board. Background In May 2011, Vittorio Razi was an employee at Ralph’s Grocery and was suspended and terminated after he refused to take a drug test without first consulting with his UFCW Local 324 representative. The company (Respondent) says that on the day in question, Razi’s behavior was in question, acting nervous, anxious, agitated, and slurred speech. After a couple managers discussed the...
Words: 750 - Pages: 3
... Many people wonder why their own teeth stain so easily. The enamel on your teeth and chromogens are what stains your teeth, but what exact beverage stains teeth the most? I chose this topic because I was curious to know what stains teeth the most. It affects us daily because it could rot your teeth or you can’t pick up hot chicks anymore. So what causes teeth to stain? The temperature causes teeth to expand or contract making it easier for stains. So hot and cold drinks affect that. Color in foods and beverages come from chromogens. Chromogens are intensely pigmented compounds that stick to teeth enamel. Chromogens cause a lot of trouble when they mix and react with other stain causing and stain promoting factors. Tannis may be natural or synthetic tannis is another factor that stains teeth. Tooth enamel is porous making it extremely susceptible to stains. The darker the liquid the darker the stain. There are some examples that stain teeth. Not only sodas bad but also Gatorade. Beets are bad for you also. Mostly cause they’re concentrated. Berries dark skins stain teeth. Ketchup is also really bad because of its bright red color and high levels of acid. Dark liquids and sauces you put on your foods also stain teeth. Colored candy and popsicles both contain colorants that will transfer to the teeth and embed in the porous enamel. Fruit juices, especially grape and cranberry, leave a colorful tinge on the teeth and tongue. Colored sodas instantly discolor teeth. The citric acids...
Words: 594 - Pages: 3
