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Chick-Fil-a Training Needs Assessment and Recommendations Final

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Submitted By CNorton
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Chick-Fil-A Training and Development
Thomas Hunter
Clifton Norton
Matthew Todd
Keller Graduate School of Management

Chick-Fil-A Training Needs Assessment And Recommendations
Chick-Fil-A opened its first store in Atlanta, Georgia in 1967. It has continued to grow at a steady pace and now has over 1,700 locations across the United States. The popular restaurant has recorded 45 consecutive years of positive sales growth and, “System-wide sales in 2012 reached 4.6 billion.” (Company Fact Sheet, 2014). Chick-Fil-A is still a private, family owned company that offers franchise opportunities to well qualified entrepreneurs. Their growth model is deliberately slow, building on a firm foundation of conservative business practices. The success is attributed in part from the founder’s firm decision to close its doors every Sunday. The idea is that “…all franchised Chick-fil-A Operators and their Restaurant employees should have an opportunity to rest, spend time with family and friends, and worship if they choose to do so.” (Why We’re Closed on Sundays, 2014).
The focus for this project is on the Chick-Fil-A store located at 7990 North Academy Blvd, Colorado Springs, CO. This location is used for many of the pilot programs that test the suitability of new procedures and equipment before chain-wide implementation. During an interview with the Director of Training, Brad Beck said about his training philosophy, “99 percent of a successful training program is fitting a square peg into a square hole. You don’t have to overthink the process.” With some recent changes at the store and with the necessity to remain relevant in a highly competitive market, our needs assessment explores the effectiveness of the changes, employee understanding and involvement and possible requirements for the near future.

Methods
Data Collection
Employee Questionnaires: The

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