chintale and clintonChantale and Clinton
1. What were Chantale and Clinton’s service expectations? How did they develop?
 The service expectations of Chantale and Clinton were
1. Good repair service and proper timely customer complaint redressal
2. They wanted a new refrigerator that would save energy and also be environment friendly.
3.Less vibration and the good performance by the new refrigerator.
4.They wanted value for money They developed these expectations because they owned the refrigerator of Bryand brand for 25 years that was still in good working condition. Almost every product in all the same company and they were satisfy with every product . 2. What is your evaluation of the Canadian’s provision of repair service?
Two out of ten, it is very poor.
They did not have a proper repair service that could have been more systematic and timely in its response to the customers complaints .
The customer complaint of a specific consumer could be handled by a specific representative so that they could be more sensitive to a persons history of repairs and could ensure timely services .
The repair person should schedule his work commitments effectively and see to the timely repairement. More service persons could be outsourced if needed in times of high service demand.

3. Should the Canadian or other stores be concerned about incidents of this type? Why or Why not?
Yes. Word of mouth could effect the brand image of the product company as well as the retail store of the timely redressal of the consumer complaints is not done and quality testing of the products they sell is done properly,they could ask for theproduct company to produce authentic quality certifications so that they don’t have to bother much with the repair issues after sales.
The consumer redressal system should be kept in proper shape as the consumers could