Case Study

First candidate: Taneshia
She is 36 years African American woman, married with no children and plans for a family.
She has three years of working for the center.
She has a bachelor degree in health administration, and her collage minor was in human resources management.
Taneshia is currently the director of health information system.
Described as entrepreneurial and innovative
She is very good with technology and her achievements in this field such as converting divided into fully electronic department. - trained her people to do more accurate coding
She has a directive management style, and she accomplishes her goals but sometimes pushes her people a little too hard.
Sometimes she feels like a pompous and very opinionated
Has a "I'm smarter than everyone" attitude
Some Questions have been raised about how accurate her reports are but nothing has ever been proven

Second candidate: Felipe
He is 29 years old, Hispanic male, single with no plans to get married
He has worked for the center for five years. - started right after college
He has a bachelor degree in health administration, and master degree in the business administration.
With his masters, he is now interested in moving into operations in his next healthcare job
Already started looking for new job possibilities
His duties including marketing and contracting with manage care companies, and he has done well job
He has no employees directly reporting to him.
He is talented negotiator and good with people.
He has a good looks, youth, and charming - helped him become well liked in the Center and the community
Improved the reputation of the Center by his engaging personality and involvement in community outreach
Has high integrity and cares deeply about what people think of him

Third candidate: Amanda
• She is 45 years, Caucasian woman, married, and she has two adolescent children.
• She has 10 years’ experience in the center
• She has a bachelor degree in health administration.
• Amanda is highly motivated to do a good job and motivates all people around her – well liked
• She has a professional style and dresses well and is a confident woman with a positive outlook on life.
• Good coaching skills and is the “go to” person when you have a problem
• Not very comfortable working with people of backgrounds different from her own. – Aware of this and is correcting it by meeting and greeting everyone she works with
• No sympathy for collecting money and often has complaints from patients for her to “soft pedal” the requests for money – her job and anyway she can.
• She has a busy day and very rarely works after 5 pm.
• Never pursued her master’s degree because she is so busy

Choosing a Successor
For Sharon B. Buchbinder and Nancy H. Shanks
Important information to know:
• The Ambulatory care center is medium sized facility.
• The average number of daily patient is 80 patients.
• Historically, the center has served predominance of senior citizens.
• Now, the community has become more variety in terms of age, race.
• The center has a vision to redesign their image to take advantage of the benefits of insurance.
• The center wants to change its services to medical care center which serves all ages especially in pediatric care.

Our Case
• Paul is 62 years old.
• He is administrator of multispecialty Ambulatory care center.
• He is planning to be retired after one year from now.
• He has only three possible internal candidates for this position.
• Our job here is evaluating these managers to help Paul choosing the next leader for the organization.