1. In a business, customers are the most valuable asset they could have so they treat them with care specially those who are in the VIP list. A customer expects a smooth and fast service from the company or any organization. They all expect their work to be done the same way it used to be or may be even better. To be the manager holds a great responsibility in taking care of the customers so that they won’t leave the company or the organization. IT have a big role in the business because they could minimize the working activities and it also helps on keeping the in a good systematic way so that it can help on finding information easily. IT can organize the whole procedure and make it easier. IT helps track the customers’ information that can provide about the preferences during different times.

2. By saying “tribal knowledge” he may want to say that there are certain group of people where everybody follows the a certain procedure in doing things in the company so that it tracks and follows the things and information in an uninterrupted way in functioning in business. Strategies and recommendations are enumerated below:

• You must investigate and research about the ways things are getting done in the business and prepare a report. The report will serve as the reference for newcomers so that they won’t be clueless. • Proper understanding about the technology that is going to be used and the way they are functioning. • IT Experts must see the whether the existing IT employees could be of their use.

3. The business must start in good governance. Good governance means keeps everything in order. We can relate Good governance in IT, IT in business is to manage and organize files and document and secure it where limited and authorized personnel have the access to the files. By using technology if the organization has very