...Cignet: Process Gone Wrong Cignet: Process Gone Wrong Cignet Plastics Corporation is a major and favored producer of plastic die casts for model airplane. Recently the company has experienced troubles in production regarding the quality and amount of defects that have been produced. Quality assurance has shown, through process audits, that there has been no change in the system process. Quality assurance also suggests that the defects may be due to variations in the process but are not sure what they might be. The president of the company does not understand the findings of quality assurance and wants to overhaul the entire process to reduce defects. Unfortunately, an overhaul would be very expensive and if it is a variation it may not fix the problem. In this essay one will explore the main cause of the defects. One will also become aware of some of the quality management tools that can be used to present data so that the defects can be fixed. Also one will learn why it is important for managers to employ process thinking in order to fix quality issues. The first issue that must be completed is letting the president know that an overhaul of the current process may be expensive and timely. I would tell the president, “An overhaul of the entire system to fix the defects may prove to be expensive and timely. It is my belief, through the audits of quality assurance, that there may be issue with variations in the process. What this means is that there may be one issue in the...
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...Reacting to a Process Gone Wrong Cignet Plastics Corporation is a contract plastics die-casting house serving a wide range of clients. Over the years, Cignet has been a favored supplier of precision die castings for a major producer of model airplane kits. In recent days the defect rate of these parts has increased. (Acceptance is based on a visual inspection of the parts for appearance.) After a thorough audit of the process, Quality Assurance has concluded that there has been no change to the process. It claims that the increase in defects must be variation that is related to some assignable cause. The president of Cignet Plastics does not have a clue as to what that means, and he has called you in for an explanation. DISCUSSION QUESTIONS Discuss the following questions in class or outside of class with your fellow students: 1. What will you tell the president? 2. He wants you to change the process to reduce the number of defects, but you know that is the wrong approach. How do you talk him out of it? 3. What approach would you use to get the operation back to normal? Write a 700- to 1,050-word paper answering the discussion questions at the end of Discussion Assignment 15-1. Also, address the following and support your thoughts with specific examples: • Why is it important for managers to employ process thinking? identify at least two quality management tools that could be used to present data and persuade the president? Why would you use these tools...
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...Cignet Plastics Corporation is a major and favored producer of plastic die casts for model airplane. Recently the company has experienced troubles in production regarding the quality and amount of defects that have been produced. Quality assurance has shown, through process audits, that there has been no change in the system process. Quality assurance also suggests that the defects may be due to variations in the process but are not sure what they might be. The president of the company does not understand the findings of quality assurance and wants to overhaul the entire process to reduce defects. Unfortunately, an overhaul would be very expensive and if it is a variation it may not fix the problem. In this essay one will explore the main cause of the defects. One will also become aware of some of the quality management tools that can be used to present data so that the defects can be fixed. Also one will learn why it is important for managers to employ process thinking in order to fix quality issues. The first issue that must be completed is letting the president know that an overhaul of the current process may be expensive and timely. I would tell the president, “An overhaul of the entire system to fix the defects may prove to be expensive and timely. It is my belief, through the audits of quality assurance, that there may be issue with variations in the process. What this means is that there may be one issue in the process causing the problem and can be fixed with minimal...
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