|NAME |Candice Burger |STUDENT NO. |73830116 |
|DATE |17/06/2016 |
|INSTITUTE |Distance Leaning College and training |
|COURSE |Human Resources |
|UNIT TITLE |CIPD4 DEP |
|TOPIC |Section 2 |
|TASK REF |Effective Human Resource Service |
|THE TASK | |

Please type the question here before you provide us your answer.

a. Identify a minimum of 3 users of HR services
b. For each of these users identify at least 2 key needs and explain how conflicting needs can be prioritised effectively
c. Identify at least three methods of communication, and explain the advantages and disadvantages of each. Ensure that the three methods are appropriate to employees at different levels. d. Describe the key components of effective service delivery including building and maintaining good relationships, handling and resolving complaints, dealing with difficult customers, timely service delivery, budget implications and continuous improvement.

Human Resource have a range of customers services, from internal customers like colleagues, employees,