This unit is about being able to behave, and make contributions to work tasks and procedures in a business environment, in ways that support diversity, security and confidentiality at work, reduction of waste and improve efficiency.
1- Understand how to respect other people at work
1.1- Describe what is meant by diversity and why should it be valued.
Diversity can be different races, heritage, customs, belief systems, physical appearance, mental and physical capabilities ECT. Diversity should be respected and valued as nobody is the same. Our difference/diversity can lead to growth and development but also problems as these differences can cause tension in a workplace. Regardless of their background, everyone has a right to their own thoughts and opinions which can and will be beneficial to the company and are protected by the Equality Act 2010.
1.2- Describe how to treat other people in a way that is sensitive to their needs.
Treat every person the way that you want them to treat you. Observe each individual that you encounter and analyse what needs they may have and try to meet those needs. Physically disabled people need more time to move around the office area, to treat this person correctly and with respect I would hold doors open and keep walk ways clear. Disabled mentally, anyone of a high mental disability would not be encountered in my area of work but if I did come across someone who clearly needed more help I would do everything I could to try to help and keep the person relaxed. Person of a strong religion, never discriminate against them because of their beliefs or use any offensive language- this is applicable to every person in office and visitor in office. Elderly people, this may be a visitor or delivery person (we do regularly receive visits from Steve’s parents who are of older years), be patient and adjust voice (slower,