Term Paper
Information Technology Strategic Plan
CIS 500: Information Systems for Decision-Making

Information Technology Strategic Plan

Established in 1984, in Chattanooga, TN, 1st Step Counseling started as a privately owned counseling practice, primarily serving the local courts by providing first time DUI offenders with
DUI education service and assessment, as mandated by their court ordered probation. Over the next ten years 1st Step Counseling has expanded its’ services to deliver out-come focused Mental
Health and Substance Use Disorder counseling. By 1995, 1st Step Counseling had a patient census of approximately 300 patients, requiring the employ of an Internal Medicine Specialist, a
Psychiatrist, a Nurse Practitioner, three Licensed Practical Nurses, two Clinical Psychologist, six
Licensed Professional Counselors and two Clinical Social Workers, plus eight Administrative and Support staff. Later the same year, 1st Step Counseling opened a second office in Farragut, south of Knoxville, TN. Since this first expansion, 1st Step Counseling has established itself as a prominent Mental Healthcare Service provider, with 14 locations in or near metropolitan areas, throughout the Southeast.
In January 2014, the Board of Directors decided to expand to the national market. To begin steering the company toward the national stage, the Directors and Senior Executives rebrand the company’s identity by changing the name to Access-Link Behavioral Healthcare (BHC), as well as established the following new Vision and Mission Statements.
 Our Vision is to be the premier Mental Healthcare provider, using 21st Century accessibility to connect people with the quality care they need, where they are and when they need it.
 Our Mission is to provide all with quality & compassionate care, where & when it’s needed.
The company currently has yearly revenue