Riordan’s current training process consists of trainer(s) having to travel from one office to another office’s location. Upon arriving the trainer now needs to have a rental car and a hotel for the duration of the training. Depending on the amount of time that the trainer stays on site will also determine the amount of total expenses the trainer racks up relating to fuel for the car and food for the trainer. All of these expenses are completely paid for by Riordan and are devastating to the company’s budget. Training flows from trainer to employee directly. Only the group or offices with the trainer(s) visiting at that time receive the required information and that prevents all of Riordan’s employees from being on the same page at the same time. This can lead to inconsistencies with the day to day business processes the employees follow and could lead to costly mistakes made by a misinformed employee following old practices. The amount of time and money required for this process is simply too costly and with the IT systems available training like this just is not effective. All of this is illustrated by figure 1.

Figure [ 1 ] The new process would require the removal of the trainer traveling to all the different locations all together. Instead any all training would be done through Skill soft as their primary training method and if needed Intercall would be used as an alternative method. Skill soft would provide the majority of the training and if any extra or more in depth training is required then the trainer can use Intercall for audio/video conferencing as well as a number of different communication options to help fill in where Skill soft may fall short (see figure 2). The flow of information will flow differently depending on which method of training is being used. With Skill soft, information will flow straight from the training module to the employee taking the training. Multiple employees will have the ability to take the different trainings whenever and where ever needed. This allows for a more flexible training schedule for everyone. This also allows for all employees to simultaneously be brought up to date on the latest Riordan business practices reducing down time to a minimum. The information flow with Intercall will be from the trainer to one or multiple employees depending on if it is a single one on one training or a web conference with many attendants. Ultimately training remotely will allow Riordan to completely remove all traveling unless absolutely necessary and have all employees trained at the same time immediately. Down time is reduced to almost zero and the information is pushed out to the entire company immediately without any delay. After the trainings are done the employee(s) will have the ability to request any follow up training with Intercall to better cover the topic if needed. As well as if any of the trainings require a more hands on approach the trainer(s) can use Intercall to give the training sessions the in person feel without all the costs of going to each office directly.

Figure [ 2 ]

Continue working on your proposal.
Develop the flow diagram of the information and any control elements needed to ensure proper access for the information.
Submit a 700- to 1,050-word section of the paper with the following elements:

* A diagram of the information flow and any elements controlling proper access to the information it uses * A description of any proposed business process changes for the system along with flow diagrams
A specific discussion on any Internet and mobile access components of the system