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Cleveland Clinic Empathy Plan

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To improve patient experience, administrators must first look at the root cause of patient dissatisfaction in their facility. Is it a system or personnel problem? The first step will be taking a patient satisfaction survey. This will give the health care administrator an inside into the issue(s) plaguing their facility. The Cleveland Clinic empathy video should be a training guide for administrators to design a plan to encourage employees to treat patients with respect and courtesy, listen and communicate

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