PROBLEMS, OPPORTUNITIES, OBJECTIVES AND CONSTRAINTS MATRIX
|Project: Client Technology Tracking System |Project Manager: Peter Charles |
|Created by: Anna Kelly |Last Updated by: Anna Kelly |
|Date Created: 09/22/2011 |Date Last Updated: 09/22/2011 |

|CAUSE AND EFFECT ANALYSIS |SYSTEM IMPROVEMENT OBJECTIVES |
|Problem or Opportunity |Causes and Effects |System Objective |System Constraint |
|The current system dose not accurately track |The papers placed in the three-ring binder are |A searchable database with configuration |Nixed the idea of having configuration and |
|configuration information, leading to wasted time |disorganized so the information is never really |information is needed. |component information on the Internet for security |
|for technicians and clients. |complete. |Design the system so it is easy to update. |reasons. |
| |The three-ring binder paperwork cannot be updated |