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Close Brothers Plc Case Study

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Close Brothers Plc. (CB) is the UK merchant banking group headquartered in London, UK. The banking group is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
The groups’ operations are focused on corporate clients, institutional investors and asset management clients.
The business model includes three core divisions: banking, securities and asset management.
The Banking division provides a range of specialist lending products to UK small and medium enterprises, as well as specialist instalment payment solutions to UK retail borrowers. The division also offers deposit-taking services to businesses and individuals, which form an important part of the funding along with wholesale facilities. The Securities division is being operated principally by Winterflood securities and through Winterflood Securities and Close Brothers Seydler., which are part of the CB Group. The Securities …show more content…
There are inductions, contract of employment and there is a policy, which is send to everybody that they suppose to read.” (Head of Risk Policy, Governance and Reporting)
The internal policy is available on the intranet, the internal webpage, and is very feasible. (Head of Risk Policy, Governance and Reporting) Moreover, there is a dedicated phone line, employees can call, as well as multiple ways of raising the concern internally. It can be reported directly to the non-executive director. (Head of Group Internal Audit; Head of Risk Policy, Governance and Reporting)
The organization regularly review and update the whistleblowing policy. Once it is updated, it is communicated to all the employees about the recent changes. (Head of HR Business Partnering) The non-executive director is responsible for the whistleblowing process and it provides the independence in the oversight. (Head of Group Internal Audit; Head of Risk Policy, Governance and

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