Club IT part 2
Mark Reis
Xbis/219
August 18, 2013
Katherine Escobar

Club IT part 2
Ruben Keys and Lisa Tejada along with many other business owners understand that information system technologies will let their originations to compete and flourish in the market place. Lisa, Rubin, and a systems consultant have analyzed the current information system status and during this analysis they have identified three areas that need improvement. This prompted Lisa and Ruben made the decision to upgrade their information management systems. The first problem their information system identified was neither Lisa nor Ruben were not up-to-speed with e-commerce. The second problem is that their computers are old and out-dated along with that their Internet connection was the old hard-wired system that plugged directly into the computer. The third problem, they need a better way to keep track of customer orders along with keeping track of inventory. A “Water Fall” method was Lisa and Rubens choice of method to use in their systems analysis (Wiley Higher Education, 2006).

Current Information System
Lisa and Rubin use their information system to help run their business and in their decision-making process’ (Wiley Higher Education, 2006). Their intranet and using the Internet helps them search for and retrieve needed information quickly. The web site has a login for employees, and they can access their personal information like, how many hours they have worked for the year or how much vacation time have, sick leave, direct deposit information. Information systems at Club IT also takes care of payroll, accounts payable, finances, cash management, ordering supplies, filling orders from Internet sales along with customer preferences. By using the intranet as a mobile office Lisa and Rubin noticed they had more time out of the office and on entertainment and looking for other ways to improve their communities’ experience.

E-Commerce
Lisa and Ruben are both not using e-commerce to its fullest potential. Getting Lisa, Ruben up-to-date with e-commerce is required to do business efficiently with their customers and their suppliers. A Wi-Fi Internet connection is will aide in e-commerce with their customers (B2C) and outside business suppliers’ transactions (B2B). Getting mobile applications so customers with mobile devices can purchase different items like hats, shot glasses from their web site. Now a customer can purchases tickets in advance of the Friday or Saturday concerts but they have to buy them in-person or by phone In addition, setting up accounts with their suppliers’ would enable management at Club IT to re-order supplies, as the inventory gets low.

Computer Hardware & Internet Connection
With out-of-date computers with old windows set up and a dial-up Internet connection there is not much flexibility for Club IT. New computers with up-to-date windows systems, more memory built into the new computer system coupled with broadband Wi-Fi connection will bring Club IT up-to-date with B2C and B2B e-commerce. A broadband Internet connection is much faster than their old dial-up service; this alone will help in efficiency and profitability. Using wireless connection will let customers place orders with their mobile devices and give the wait-staff more time to focus individual attention to more customers; this will also give customers the ability to make advanced purchases for weekend concerts and other item for sale on Club ITs web site (Rainer & Turban, 2008).

Up-To-Date software
Along with new computers and new hardware Club IT also needs new software to complete this upgrade. Software is necessary to facilitate customer purchases, their orders, and payments, also new software would let the customer have a place to voice their opinions to help facilitate and better experience this, along with inventory tracking of the different items sold online or purchased at the club like; shot glasses or food from the restaurant along with the drinks serve. The new software must be flexible enough to aide in inventory tracking along with ordering new supplies, along with mobile applications that allow the customers to make purchases from their web site, and making payments using credit cards, debit cards, and pay-pal. The new software would give Club IT the ability to collect information on how customers like to communicate with each other and with Club IT, and complete transactions over the Internet. Club ITs community is a technical community that is mobile and connected.

Conclusion
Lisa and Ruben, after making a system analysis have decided to make the investment into up grading their information systems. This investment will help their business run more efficiently and more profitable. With investments in the Internet connection from the old dial-up to Wi-Fi along with new computers will help Club IT, Lisa, and Ruben with their e-commerce problem, their B2B and B2C transactions will become seamless and efficient, up-to-date, using e-commerce to its fullest potential. Up-to-date new software investment will help these different processes create a seamless environment so that Club ITs community can get a satisfying individual experience whether purchasing drinks from the bar or buying Club IT gear from the website. Investing in new equipment for the wait staff will help make them more efficient and give them more time to devote to the individual experience.

Reference Rainer, R.K. & Turban, E. (2008). Introduction to information systems (2nd ed.). Hoboken, NJ: John Wiley & Sons.

Wiley Higher Education (2006). Virtual company: Club IT website. Retrieved August 17, 2013, from http://bcs.wiley.com/he-bcs/Books?action=resource&bcsId=4308&itemId=0470153490&resourceId=13278