Club IT has done a wonderful job building their business. They have made it into one of the hottest new spots. However, their information systems need to be improved. The status of Club IT will be evaluated through information gathered on the website and interviews. Three business problems and the solutions, an evaluation of Club IT's resources, customers, and supply chain, and how various departments can uses these solutions will be discussed in following paragraphs.
There are a couple business problems that should be fixed to improve Club IT. First and foremost, the internet connection needs to be upgraded. Switching from the dial-up connection to high-speed internet connection will be a little a little bit more expensive. It may seem like they are saving money with sticking with dial-up but they lose a lot of valuable time waiting for the connection. Dial--up also requires a phone line. High-speed internet does not. Another problem that can be changed to improve Club IT is the latency which is associated with the dial-up connection. High latency can make any type of video conferencing or online gaming very difficult, or almost unattainable. By upgrading to high-speed internet this problem will be fixed. Club IT will have more potential with this upgrade (Rainer & Turban, 2008).
The customers must be happy for a business to be successful. However, most of the customers use the internet regularly. Customers are not as connected as they could be to Club IT. There should be a VIP section for Club IT's customers. Club IT should also make a Facebook and Twitter account to connect to their customers. Regular updates will show up on customer’s walls and blogs. This will keep them informed of upcoming events and news. The final issue that can be fixed is voice recognition software. This would take spoken words and create them into text documents. Dragon NaturallySpeaking Professional is software that collects your speech and helps documents, emails, and blogs. Paperwork will be much faster and will help the company get more creative. This software can add unique terminology according to Club IT. Dragon NaturallySpeaking can recognize these words and phrases and could help cut the workload. Club IT can also use this when orders for food and drinks need to take place. Club IT uses a spreadsheet to place orders. This can assist in making the order spreadsheets. Custom lists can be made using this software and could be uploaded onto the website for users (Nuance Communications, 2010).
Ruben's and Lisa's resources that they have set up use the intranet. Employees have a log-in and can attain their schedules, form requests, company policies, and upcoming events. Employees can keep track of the number of their employees using this system. They can also keep track of who is working at Club IT at the time if they are not able to go in (Introduction to Information Systems, 2007).
Club IT's customers are mostly net generation and millennials. They are familiar with technology and have phones with the internet. Many of them have Blackberry's and PDA's. Since they like to do shopping online, buying their tickets for concerts and even making food and beverage purchases ahead of time could be really great for them. This would attract attention to Club IT (Introduction to Information Systems, 2007).
Club IT uses several suppliers for their needs. Sysco is a company that delivers food and other cooking supplies to the club. IGA is a second grocery store that Club IT orders from. Vine To Wine and Mid-Town Brews supplies the alcoholic beverages while Beverages, Unlimited and Landmark Coffee supplies non-alcoholic beverages. Club IT also orders napkins, straws, and such from Food Service Direct (Introduction to Information Systems, 2007).
These solutions can help out several different departments. Changing to high-speed internet will help management updating their website. Any upgrades like video conferencing will now be possible. Adding a Facebook and Twitter account will help with customer relations. It will help keep them informed about what’s going on at Club IT. It will also keep employees informed. Dragon NaturallySpeaking Professional will benefit in a few ways as well. Placing order and making lists will be much quicker. Spreadsheets for orders or schedules can be made. It can also assist with payroll and much more (Nuance Communications, 2010).
There are many IT solutions that can be change to improve Club IT. By changing the dial-up connection, adding a Facebook and Twitter account, and using Dragon NaturallySpeaking Professional, Club IT will be making strides in the right direction. The evaluation of their resources, customers, and supply chain will also help them see where they can make changes. These are just a few suggestions to get Club IT moving in the right direction.

References
Introduction to Information Systems. (2007). Student Companion Site. Retrieved from http://bcs.wiley.com/he-bcs/Books action=resource&bcsId=4176&itemId=0470169001&resourceId=12379
Nuance Communications (2010). Dragon NaturallySpeaking Professional. Retrieved from http://www.nuance.com/for-business/by-product/dragon/dragon-for-the-pc/dragon-professional/ Rainer, R.K., & Turban, E. (2008). Information Systems: Concepts and Management. Retrieved from
https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx.