...From: ka_alvare, Manager of Cascades Hotel and Conference Centre, Toronto Date: December 18, 2015 To: Five3Nine Subject: Improving Hotel Services Dear Five3Nine, Thank you for spending time at our hotel and giving us your detailed feedback. At Cascades Hotel, we strive to make our guests satisfied, and so your word is important to us. It is with great regret that your stay at our hotel was unsatisfactory. Prior to your stay, your hotel carpet had been steam cleaned by staff to improve your stay. Unfortunately, the ventilation system in your particular room had malfunctioned a few nights before. This is what had caused the carpet not to dry in time for your stay, and so refurbishment of the room was necessary but very last minute. We make it an effort to ensure that our guests are comfortable during their stay. This time of the year, hotel rooms are almost always completely full, and unfortunately we could not simply accommodate you with another room as, according to the reception desk, all rooms were booked that night. There is no excuse for our lack of speedy service at the front desk, but again, this was our busiest time of the year and we received a larger volume of phone calls during this time as well. Rest assured, we do our best to fulfil our customer needs, and so as soon as a room was available we would let you know and move you immediately to a much standardized location. It is with much importance that our guests are provided a backup for recovery, and so...
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...career in financial management. Flexible study options and the freedom to choose the career you want CGA is all about choice. You choose the professional-studies path and real-world experience that best match your career goals and interests. We give you the skills and freedom to work in any type of organization, in any industry, at any level of management. With a CGA designation, your opportunities—both professional and personal, at home and around the world—are limitless. Take your place as a highly respected member of the business world. Karmen Rempel, CGA Manager Grant Thornton LLP Vancouver, British Columbia Why CGA? There are many reasons why CGA is the fastest-growing accounting designation in Canada. With CGA, you can: 1. Pursue unlimited career opportunities in the business or enterprise of your choice. 2. Develop the wide range of skills needed to take on leadership, senior...
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...m3/day | P3 | 325 m3/day | Project Name | Demand | M1 | 100 m3/day | M2 | 375 m3/day | M3 | 500 m3/day | Al Kobaisi Group will rent the trucks from a transportation company to transfer the concrete mix from the plants to the sites. Sales manager of Al Kobaisi Group wants to know the optimum way of assignment of trucks in which the cost will be minimum. Use the below table in order to help the manager in taking the decision using one of the L.P models. P/M | M1 | M2 | M3 | Supply | P1 | 20 | 5 | 13 | 200 | P2 | 9 | 18 | 7 | 450 | P3 | 11 | 16 | 23 | 325 | Demand | 100 | 375 | 500 | | In order to solve the above mentioned problem we are going to use transportation model. However, before starting the solution a brief description of the model will be illustrated as follow: Transportation Problem Many practical problems in operations research can be broadly formulated as linear programming problems, for which the simplex this is a general method and cannot be used for specific types of problems like, (i) transportation models, (ii) transshipment models and (iii) the assignment models. The above models are also basically allocation models. We can adopt the simplex technique to solve them, but easier...
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...Motivation in Work Place University of South Carolina Aiken In this assignment, we will discuss motivation as a concept, as a behavior and as a management tool. I have herein brought in all the important concepts that are associated with motivation, given its prime role in life. Also, I have taken a case study related to a bank, and examined how the HRD has identified, and evolved a plan to increase motivational assets. Motivation is a practice of extracting, controlling and sustaining certain behavior. There are many approaches to motivation - physiological, behavioral, cognitive, and social. Motivation is usually a group effect, but not limited to it; it affects the behavior of individuals on different levels, and as a result, the product in any workplace can directly be correlated to the motivational levels or on practical terms, the spirit of the work force. Motivation plays a vital role in setting and attaining goals, and the factor of motivation is intertwined with certain philosophical and psychological concepts - altruism, selfishness, morality, or avoiding mortality. Work place motivation can either intrinsic or extrinsic; intrinsic motivation refers to the drive or thirst due to the interest in the work, and this kind of motivation exists within the individual, not forced by any external pressure. Psychologists see intrinsic motivation as more effective than extrinsic because it helps...
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...Jay Schumacher 301083363 July 24 2012 ASSIGNMENT 2 CMNS 261 - Documentary Research in Communication Course Authour: Donald Gutstein Course Tutor Marker: Vincent Andrisani Policy document Research and Analysis Canada. Access to Information Review Task Force. (2002, June). Access to Information: Making it Work for Canadians. Page 2 Policy document Research and Analysis Canada. Access to Information Review Task Force. Overview: The decision to implement an Access to Information Act (ATIA) in Canada was a process initiated in the early 1970s and only in 1982 was a workable law established in this country. Through many years, the preliminary actions were taken by a few and only after the government officially decided to develop the law, was a real concerted effort expended on the Access To Information Act (ATIA). Heralded as an example to be followed, it has been many years since the law was amended to keep up with the times of the changing face of information access. As a result the Canadian act has languished for many years with a constant whittling away at the right to access culminating with the current outcry that the law must be made more workable. This is a brief search of the actions that have been taken and their results. Historical aspects of Access to Information in Canada: The existing Access to Information Act (ATIA) as passed by the Federal Parliament in 1982, and was enacted in1983 after years of attempts...
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...Description of Civil Aviation and Relationship with UNWTO: 4 Chicago Convention 4 United Nations World Tourism Organization 5 ICAO and UNWTO Affirm Cooperation on Joint Aviation and Tourism Goals 5 Description of Etihad Airways: 6 Partners and Alliances: 10 Chartered & Scheduled Flight Services: 20 Etihad Airport Services 23 EAS-Ground 23 EAS-Cargo 24 EAS-Catering 24 Aircraft Type & Passenger Capacity: 25 World's Top 3 Airlines 2013 Profiles and Etihads Direct Competitors: 28 Importance of Branding and General Airport Operations: 29 Movement of Passengers at Abu Dhabi Airport: 31 Communications Utilized by Etihad: 33 Conclusion: 35 Recommendations: 35 Bibliography: 35 Introduction: This assignment requires the author to type a written report on one organisation in the aviation industry which covers learning outcomes 4, 5, 8, 9, 11, 16 & 17 as per the module component. This report is to identify and research an airline related product or service that meets a particular consumer need. Finally the Author will evaluate the findings, draw conclusions and recommendations. Aims & Objectives: * Evidence of understanding and application of Airline Studies. * Detailed Exploration of the chosen topic. * Use / selection of relevant research / survey techniques, sources of information, referencing. * Effective use of Presentation / display / design / creativity / problem solving / evaluation skills Brief...
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...ENG 102 ENG 105* ENG 106 ENG 202 Listening and Speaking Skills English Reading Skills Business English Advanced English Skills Introduction to English Literature 40-41 Credits 9 3 3 3 3 3 * Prerequisite ENG 101 & 102 Note: students not exempted from ENG 101 and ENG 102 will have to take ENG 101, ENG 102 and ENG 105. Note: students exempted from ENG 101 and ENG 102 will have to take ENG 105, ENG 106, ENG 202 Computer Skills CIS 101* CSC 101** Fundamentals of Computer System Introduction to Computer Science 3 3 3 * For students without basic knowledge of computer **For students with basic knowledge of computer & mandatory for students with Major in subjects offered from the SECS Numeracy MAT 100* MAT 210* Basic University Mathematics 1 Basic University Mathematics 2 6 3 3 3 *MAT 100 and MAT 210 mandatory for SLAS majors(English, Media & Communication, Anthropology) other than Sociology MAT 101* MAT 211* MAT 102* MAT 212* Intermediate University Mathematics II Probability and Statistics Introduction to Linear Algebra & Calculus Probability & Statistics for Sc. & Engr. 3 3 3 3 **MAT 101and MAT 211 mandatory for Business/SESM/Sociology majors $MAT 102 and $MAT 212 is mandatory for students with major in Engineering and Computer Science Natural 7-8 Sciences CHE 101* Chemistry 3 CHE 101L* PHY 101** PHY 101L** PHY 102** PHY 102** BIO 102 BIO 102T CHE 102 CHE102T ENV 101 ENV 102 ENV 102T PSY 201 Chemistry Lab University Physics-I University Physics-I Lab University Physics-II...
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...give any person, firm, or corporation any right, remedy, or claim against SNAME or any of its officers or members. Design by Andrew MacBride. Printed in the United States of America by Sheridan Books. Contents Acknowledgments ix xv Author Biographies for Volume II Chapter 27 Multipurpose Cargo Ships 27.1 Description 27-1 27.4 References 27-35 Horst Linde, Berlin University of Technology, Faculty of Transport Technology, Institute of Land and Sea Transport, Germany 27.2 Design Issues 27-28 27.3 Ship Characteristics 27-35 Chapter 28 Reefer Ships Allan M. Friis, The Technical University of Denmark, Denmark 28.3 Design Issues 28-26 28.1 Description 28-1 28.2 System Design 28-8 28.4 Ship Characteristics 28-27 Chapter 29 Oil Tankers Michael Osborne, Shell International Trading and Shipping, UK, and R. Keith Michel, Herbert Engineering Corp., U.S.A. 29.1 Oil Tanker Description 29-1 29.4 Ship Characteristics 29-38 29.2 Oil Tanker Systems 29-19 29.5 References 29-41 29.3 Design Issues 29-34 Chapter 30 Floating Production Storage and Offloading (FPSO) Vessels Chevron Texaco, U.S.A. Peter A. Ridley, 30.1 Nomenclature 30-1 30.2 Mission 30-2 30.3 Understanding the Basic Economics of FPSOs 30-3 30.4 Designing for the...
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...Li, S.K. Ong, A.Y.C. Nee and C. McMahon (Eds.) R. Venkata Rao Decision Making in the Manufacturing Environment Using Graph Theory and Fuzzy Multiple Attribute Decision Making Methods 123 R. Venkata Rao, PhD Department of Mechanical Engineering Sardar Vallabhbhai National Institute of Technology, Surat Ichchanath Surat 395 007 Gujarat State India British Library Cataloguing in Publication Data Rao, R. Venkata Decision making in the manufacturing environment : using graph theory and fuzzy multiple attribute decision making methods. - (Springer series in advanced manufacturing) 1. Production management - Decision making 2. Graph theory 3. Fuzzy decision making 4. Multiple criteria decision making I. Title 658.5’036 ISBN-13: 9781846288180 Library of Congress Control Number: 2007926809 Springer Series in Advanced Manufacturing ISSN 1860-5168 ISBN 978-1-84628-818-0 e-ISBN 978-1-84628-819-7 Printed on acid-free paper © Springer-Verlag London Limited 2007...
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...EBizPort: Collecting and Analyzing Business Intelligence Information Byron Marshall, Daniel McDonald, Hsinchun Chen, and Wingyan Chung Artificial Intelligence Lab, Management Information Systems Department, University of Arizona, Tucson, AZ 85721. E-mail: {byronm, dmm, hchen, wchung}@eller.arizona.edu To make good decisions, businesses try to gather good intelligence information. Yet managing and processing a large amount of unstructured information and data stand in the way of greater business knowledge. An effective business intelligence tool must be able to access quality information from a variety of sources in a variety of forms, and it must support people as they search for and analyze that information. The EBizPort system was designed to address information needs for the business/IT community. EBizPort’s collection-building process is designed to acquire credible, timely, and relevant information. The user interface provides access to collected and metasearched resources using innovative tools for summarization, categorization, and visualization. The effectiveness, efficiency, usability, and information quality of the EBizPort system were measured. EBizPort significantly outperformed Brint, a business search portal, in search effectiveness, information quality, user satisfaction, and usability. Users particularly liked EBizPort’s clean and user-friendly interface. Results from our evaluation study suggest that the visualization function added value to the search and...
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...APRIL 2007 Doing Business in Brazil ERNST & YOUNG DOING BUSINESS IN BRAZIL CONTENT SUMMARY B7 - Essential Industries .................................................. 13 B8 - Energy and Natural Resources ............................. 13 A B9 - Foreign Trade ............................................................... 13 Trade Balance ............................................................... 13 Exports and Imports ..................................................... 13 Trading Partners ........................................................... 14 A1 - Regulatory Constraints and Relief ........................ 6 Regional and International Trading Associations ........ 14 Exchange Background ................................................... 6 Exchange Controls ........................................................ 6 Foreign Ownership of Business .................................... 6 Foreign Ownership of Real State .................................. 6 A2 - Government Attitude and Incentives ................... 7 C Government Attitude to Foreign Investment ................. 7 Foreign Investment Government Financial Incentives .................................. 7 A3 - Tax System ..................................................................... 7 C1 - Exchange Controls .................................................... 14 Remittance of Dividends and Profits ........................... 14 Corporate Income Tax...
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...Emory University | Internetworking Technology Handbook | [Type the document subtitle] | | SAVIOUR EMMANUEL UDOBONG | [Pick the date] | [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] | Internetworking Basics An internetwork is a collection of individual networks, connected by intermediate networking devices, that functions as a single large network. Internetworking refers to the industry, products, and procedures that meet the challenge of creating and administering internetworks. The following articles provide information about internetworking basics: * Internetworking Basics * Introduction to LAN Protocols * Introduction to WAN Technologies * Bridging and Switching Basics * Routing Basics * Network Management Basics * Open System Interconnection Protocols LAN Technologies A LAN is a high-speed data network that covers a relatively small geographic area. It typically connects workstations, personal computers, printers, servers, and other devices. LANs offer computer users many advantages, including shared access to devices and applications, file exchange between connected users, and communication between users via electronic mail and other applications. The following articles provide information different LAN technologies: * Ethernet...
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...Table of Contents Company and Background....................................................................................................................................4 Rationale..................................................................................................................................................................4 Target Audience.......................................................................................................................................................4 Company History.....................................................................................................................................................5 Legal Status..............................................................................................................................................................5 Company Issues.......................................................................................................................................................5 Vision Statement......................................................................................................................................................6 Mission Statement....................................................................................................................................................6 Ethics.....................................................................................................................................
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...Digital Image Processing: PIKS Inside, Third Edition. William K. Pratt Copyright © 2001 John Wiley & Sons, Inc. ISBNs: 0-471-37407-5 (Hardback); 0-471-22132-5 (Electronic) DIGITAL IMAGE PROCESSING DIGITAL IMAGE PROCESSING PIKS Inside Third Edition WILLIAM K. PRATT PixelSoft, Inc. Los Altos, California A Wiley-Interscience Publication JOHN WILEY & SONS, INC. New York • Chichester • Weinheim • Brisbane • Singapore • Toronto Designations used by companies to distinguish their products are often claimed as trademarks. In all instances where John Wiley & Sons, Inc., is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration. Copyright 2001 by John Wiley and Sons, Inc., New York. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic or mechanical, including uploading, downloading, printing, decompiling, recording or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 605 Third Avenue, New York, NY 10158-0012, (212) 850-6011, fax (212) 850-6008, E-Mail: PERMREQ @ WILEY.COM. This publication is designed...
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...and explanations of how they work.” —COMPUTER POWER USER (CPU) MAGAZINE “This is an excellent book. Those who are ready to move on to [the next level] should pick this book up and read it thoroughly.” —ABOUT.COM INTERNET/NETWORK SECURITY ® San Francisco HACKING: THE ART OF EXPLOITATION, 2ND EDITION. Copyright © 2008 by Jon Erickson. All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without the prior written permission of the copyright owner and the publisher. Printed on recycled paper in the United States of America 11 10 09 08 07 123456789 ISBN-10: 1-59327-144-1 ISBN-13: 978-1-59327-144-2 Publisher: William Pollock Production Editors: Christina Samuell and Megan Dunchak Cover Design: Octopod Studios Developmental Editor: Tyler Ortman Technical Reviewer: Aaron Adams Copyeditors: Dmitry Kirsanov and Megan Dunchak Compositors: Christina Samuell and Kathleen Mish Proofreader: Jim Brook Indexer: Nancy Guenther For information on book distributors or translations, please contact No Starch Press,...
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