...2011-12) SUB : Quality Control & Quality Assurance Sub. Code: ETME – 402 Total Lecture Available: Total Teaching Weeks in Semester: weeks Total Tutorial Classes : |S.No. |TOPICS TO BE COVERED |Lecture | |FIRST TERM | | |1 |Introduction | | | |Introduction, Definitions & Need of Quality | | | |Quality Design, Quality of Conformance, Quality of Performance |1 | | |Quality Characteristic, Specification of Quality, Quality Function | | | |Cost of Quality, Value of Quality, Optimum Quality of Design |1 | | |Inspection & Types of Inspection | | | |Concept of Quality Control & Its Objectives, Inspection v/s Quality Control ...
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...08AA801 TOTAL QUALITY MANAGEMENT 3 0 0 100 UNIT – I INTRODUCTION 9 Definition of Quality, Dimensions of Quality, Quality Planning, Quality costs - Analysis Techniques for Quality Costs, Basic concepts of Total Quality Management, Historical Review, Principles of TQM, Leadership – Concepts, Role of Senior Management, Quality Council, Quality Statements, Strategic Planning, Deming Philosophy, Barriers to TQM Implementation Definition of Quality QUALITY A high degree of excellence Electronic gadgets by SONY Suiting’s by RAYMOND Storewel by GODREJ Aircraft Engines by ROLLS ROYCE Degree to which a set of inherent characteristic fulfils requirements Degree – poor / good/ bad Inherent – existing in something as a permanent characteristic eg. Coal from India, Australia Characteristic – Can be Qualitative / Quantitative Fulfilling – satisfying / meeting the requirements Requirements – needs, wants ,desire Conformance to specifications - as per JOSEPH JURAN Quality – Customers’ perspective Fitness for use - as per PHILIPS CROSSBY: how well the product function supposed to be Quality of Design : Designing Quality characteristics into a product / Service for eg. Cars from Mercedes Benz and Ford Motors are equally ‘fit for use’ but with different design dimensions Machineries from England and Germany are rugged and robust design whereas Japanese machines are high performance with limited life span say, 5 years Quality is conformance to...
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...“Market Acceptability of RC Cola’s Green Claim in Bangladesh” Introduction Whether it is hot or cool and in any Festival? - No talk we need soft drinks. It seems that it is a part of daily life. Truly, the demand of soft drinks is increasing in such a pace that it is an alternative to drinking water. Fashionable, refreshing or unhealthy whatever it is Partex group has brought RC cola in Bangladesh. At present, RC Cola is very much accepted drink item in our country. Within a short time this product has ensured its position both in urban and rural area. Yes, here and there, blank pots of different beverages are a continuous view and we also reuse it for different purposes. However several global trends are affecting consumer behavior like growing concern over energy conservation, emphasis on basic brand attributes, increased desire to buy green, interest in big ticket green products, attention to packaging etc. For sustainable marketing activities a firm must invest a lot in research and development activities. Both the people of urban and rural areas are giving RC cols much money, but are RC cola taking the healthy and environment friendly factors in consideration? RC cola claims that they are real sustainable marketer. The whole report will justify their beliefs. The project Paper of "Green Marketing - Market Acceptability of RC Cola's Green Claim" has been oriented as an academic requirement for the Bachelor of...
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...CHAPTER - 1 INTRODUCTION 1 INTRODUCTION OF THE STUDY In the modern world of tough competition and rivalry among the companies it has become necessary that one should be able to understand each and every aspect of the functioning of the organization than only concentrating on his work alone. So in order to make students aware of the overall working of the organization the university as well as the institution has made it mandatory to conduct a detailed study into the working of an organization and also to submit a report at the end of the study. Since the industrial revolution in the early 18th century, the world has witnessed a significant growth in the field of infrastructure, industry and allied activities. In India after the globalization in 1993, the foreign counterparts started coming to India and the need for doing project was realized and now it has become an important component of economic development. Projects are defined as an economic activity with well defined objectives and having a specific beginning and end. The engineering industry is one of the second largest components of India‟s manufacturing sector over the year. This particular sector has registered an average growth of 16% during the last two decades. It includes production of the electronic gadgets and machines and drives to run those machines. Need for the study To learn about the origin and development of the company. The role of each department in an organization dealing in industrial...
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...Quality Assurance / Quality Control Plan for Continuous Emission Monitor Systems and Continuous Opacity Monitor Systems (CEMS/COMS) The following is a Quality Assurance / Quality Control (QA/QC) Plan for Continuous Emissions Monitoring Systems or CEMS. This QA/QC Plan meets the minimum requirements of the Indiana State Rule 326 IAC 3-5-4 Standard Operating Procedures and Chapter 20 of the Indiana Quality Assurance Manual. This example QA/QC Plan may be used as a guide for the construction of your CEMS QA/QC Plan. Please keep in mind that this example plan has the basic elements that comprise a good QA/QC Plan but, it may not cover all the areas that are specific to your plant's CEMS. Be sure to incorporate your specific operational knowledge, experience and applicable State and Federal requirements into the QA/QC Plan for your company. If you have any questions please call Jarrod Fisher at (317) 233-2723, fax at (317) 233-6865 or e-mail at jfisher@idem.in.gov. NOTE: BOLD , UNDERLINED, UPPER CASE ITALICS in this Plan's text is intended for areas in which company names, boiler numbers or other text can be inserted. Text which is bold, underlined lower case italics is intended for areas where additional text may be inserted into the Plan. Continuous Emission Monitoring Systems (CEMS) Quality Assurance/Quality Control Plan for COMPANY - PLANT UNIT - MONITOR(S) DATE ...
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...Moderate assessment Department of Education Moderate assessment A module of the Advanced Certificate: Education (School Management and Leadership) © Department of Education 2008 Creative Commons License The copyright for this work is held by the Department of Education. However, to maximise distribution and application, the work is licensed under the Creative Commons License. This allows you to copy, distribute, and display the work under the following conditions: By attribution. You must attribute the work in the manner specified by the Department of Education. For non commercial use1. You may not use this work for commercial purposes. Profit-making entities who charge a fee for access to the work are not permitted to copy, distribute and display the work. By attribution, share-alike. Should this core material be supplemented in any way to create a derivative work, it is expected that the derivative work will be made available to the Department of Education to post onto the Thutong website for others to access and adapt as needed. For any reuse or distribution, you must make clear to others the license terms of this work. Any of these conditions can be waived if you get permission from the Department of Education. Department of Education Sol Plaatje House 123 Schoeman Street Tshwane South Africa Tel: +27 12 312 5344 Fax: +27 12 323 0134 http://www.education.gov.za © Department of Education 2008 1 How does the Department of Education define commercial...
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...QUALITY MANAGEMENT DEMYSTIFIED Demystified Series Advanced Statistics Demystified Algebra Demystified Anatomy Demystified asp.net Demystified Astronomy Demystified Biology Demystified Business Calculus Demystified Business Statistics Demystified C++ Demystified Calculus Demystified Chemistry Demystified College Algebra Demystified Data Structures Demystified Databases Demystified Differential Equations Demystified Digital Electronics Demystified Earth Science Demystified Electricity Demystified Electronics Demystified Environmental Science Demystified Everyday Math Demystified Genetics Demystified Geometry Demystified Home Networking Demystified Investing Demystified Java Demystified JavaScript Demystified Linear Algebra Demystified Macroeconomics Demystified Math Proofs Demystified Math Word Problems Demystified Medical Terminology Demystified Meteorology Demystified Microbiology Demystified OOP Demystified Options Demystified Organic Chemistry Demystified Personal Computing Demystified Pharmacology Demystified Physics Demystified Physiology Demystified Pre-Algebra Demystified Precalculus Demystified Probability Demystified Project Management Demystified Quality Management Demystified Quantum Mechanics Demystified Relativity Demystified Robotics Demystified Six Sigma Demystified sql Demystified Statistics Demystified Trigonometry Demystified uml Demystified Visual Basic 2005 Demystified Visual C# 2005 Demystified xml Demystified QUALITY MANAGEMENT DEMYSTIFIED SID...
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...QUALITY MANAGEMENT MBA 453 PAPER 453 : QUALITY MANAGEMENT Unit – 1 Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality – Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept. Unit – 2 Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management. Unit – 3 Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality. Unit – 4 Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams. Unit – 5 Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM. Unit – 6 Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality – Quality review, recognition and reward – Quality awards. QUALITY MANAGEMENT UNIT...
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...Appendix 2 Appendix 3 Appendix 4 Appendix 5 Appendix 6 Appendix 7 SWOT analysis PEST analysis Selection of new outsourced manufacturer for products YY and ZZ VP “own brand” proposal Inventory valuation Calculations for outsourced manufacturers P and Q for licensed action figures Email on the key criteria for the selection of outsourced manufacturers 1.0 Introduction Jot is a small unlisted company which designs and outsources the manufacture of a range of children’s toys. It has grown rapidly since it was established in 1998. It is currently experiencing manufacturing problems due to an earthquake affecting 2 of its outsourced manufacturers and also quality problems with another outsourced manufacturer. The quality of the company’s products, upon which its reputation is based, must not be compromised. The Jot brand name is known for quality toys but it is important that its products appeal to costconscious retailers and price sensitive customers. Jot can use the cost-leadership strategy, using Porter’s generic strategy framework, to select the minimum cost in its choice of manufacturers for products YY and ZZ. 2.0 Terms of reference I am the Management Accountant appointed to write a report to Jon Grun, Managing Director of Jot, a toy company, which prioritises, analyses and evaluates the...
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...associated with quality. This initiative was a result of the convergence of several forces. First, the cost of quality began to grow due to the growth in volume of complex products, which demanded higher precision and greater reliability. Second, the extreme growth of “long-life” products that resulted in high costs due to failures, maintenance labor, and spare parts. (Often the costs of keeping such products in service exceeded the original purchase price.) Third, the pressures arising from the phenomenon of quality in Japanese operations began to mount. Finally, American manufacturers realized the urgent need for quality specialists who could express their findings and recommendations in the language of upper management – the language of money. The concept of the “cost of quality” takes the business of quality out of the abstract and brings it sharply into focus as cold, hard cash. Philip Crosby notes that his estimate that “companies spend one of every four dollars” on quality costs “has proven to be low over the years.” In fact, Crosby contends that service and administrative organizations spend 40% of their cost structures on quality costs, while the portion of the operating budget of production companies going to wasted manufacturing is an easy 25% of revenue. Since American companies became cognizant of the cost of quality, many notable researchers have expounded on the subject. The competitive advantage that is to be gained by addressing the cost of quality and implementing...
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...to record live video data and capture every moment instantly. Snap-Eyez is a spectacle which provides a way to capture pictures on the spot. In other word, Snap-Eyez concept is the combination of a spectacle and camera. The design was coming out according to the material, cost and usability that improve from the current available technology. An evolution of the spectacle features which provide users to capture every moment that we want to keep. Our target market will focus on youngster, media users and also outdoor users. We believe that Snap-Eyez will create a new wave of users who always use the camera. 2.0 Quality of Product We aim to provide the best quality product to meet the different wants and needs of individual customers to ensure our product is safe and ease of use. To do this, we will consider our product’s quality from different dimensions of quality of manufactured products. (1) Conformance Lens and spectacles material: Snap-Eyez is build according to customers’ needs and wants. Temple tips that we provided fits into customer face shape to make sure the customer feels comfortable when using it. In addition, this temple tip is built using the carbon fiber to make the Snap-Eyez more light and strong. Silicone and chamber nose pad: Snap-Eyez use silicone and a chamber nose pad to ensure that the customer will feel very comfortable with using these spectacles. This is because the chamber nose pad can make customer use the spectacles in long period without...
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...improvements. The use of the dashboard is crucial to healthcare because it prompts management to respond to the changing needs of their departments, which ultimately can affect the quality of care being provided as well as impact its overall performance measurements (Gordon & Richardson, 2013). To meet some of these pending challenges it is recommended that administration develop a dashboard to consistently monitor results as well as evaluate progress in all of the departments. Hospital and health systems are more technically accomplished that ever before due to meaningful use requirements that have been the driving force. Meaningful use is defined as the use of certified electronic health records and is used to help improve quality, safety, efficiency, while reducing health disparities, engaging patients and their families, improve care coordination, and maintain the privacy and security of patient health information (Meaningful Use Defined, 2013). New CMS quality standards have put a focus on clinical performance. With organizations moving to a paperless work flow and trying to simplify the workflow with a variety of new management tools and as this is occurring, it is becoming more of a complex environment to keep track. Many organizations are continually plagued with inefficiencies, lack quality or customer satisfaction scores and still deal with uncontrolled...
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...The TPM Guide Total Productive Maintenance 1. TPM definition (1) • A company-wide team-based effort to build quality into equipment and to improve overall equipment effectiveness • Total • all employees are involved • it aims to eliminate all accidents, defects and breakdowns • Productive • actions are performed while production goes on • troubles for production are minimized • Maintenance • keep in good condition • repair, clean, lubricate 1. TPM definition (2) • TPM combines the traditionally American practice of preventive maintenance with Total Quality Control and Total Employee Involvement, to create a culture where operators develop ownership of their equipment, and become full partners with Maintenance, Engineering and Management to assure equipment operates properly everyday. 2. Origins of TPM • Dr. Deming introduced statistical analysis and used the resulting data to control quality during manufacturing (TQM) • Some general concepts of TQM did not work well in the maintenance environment • The need to go further than preventive maintenance was quickly recognized by those companies who were committed to TQM • Maintenance became an integral part of TQM in the early 90’s 3. TPM principles • Increase Overall Equipment Effectiveness (OEE) • Improve existing planned maintenance systems • The operator is the best condition monitor • Provide training to upgrade operations and maintenance skills • Involve everyone and utilize cross-functional teamwork ...
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...Total Quality Management movement. Just like Deming, Juran, Feigenbaum, and Crosby, Ishikawa made significant contributions that began the global shift toward awareness of the benefits to be realized from pursuing a policy of total quality management. He was an advocate for company-wide quality control activities, which he believed did not end when the product left the manufacturing line. Total quality management represents the holistic idea that every individual in the process is just as important as the overall process to realize success. The quality of the product, the after sales service, quality of management, the company itself and the human being are all integral parts of a successful total quality management organizational culture. In short, total quality management represents a movement, which is revolutionizing the way business is done in the industrialized world and Kaoru Ishikawa was one of the elite few that identified the possibilities; truly a man of vision. Primary Work and Significant Accomplishments Professor Ishikawa graduated in 1939 from the Engineering Department of Tokyo University, where he majored in Applied Chemistry. He earned his Doctorate of Engineering in 1960 and was promoted to Professor at the University, where he was subsequently awarded the Deming Prize, Nihon Keizai Press Prize; the Industrial Standardization Prize for his dissertations on Quality Control and the Grant Award in 1971 from the American Society for Quality Control for the...
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...Hank Kolb Case: Quality Control Product & Operations Management (346), Section 2, December 1, 2010 Professor: Bud Roychoudhury INDEX: * Introduction………………………………………………………………………………………………….….. Page 2 * Definition of Problem……………………………………………………………………………………….. Page 2 * SWOT analysis…………………………………………………………………………………… Page 2-6 * Root Problem………………………………………………………………………………………… Page 6 * Alternative solutions …………………………………………………………………………………….. Page 6-8 * Solution Suggestion………………………………………………………………………………………….. Page 8 * Conclusion………………………………………………………………………………………………………… Page 9 INTRODUCTION When analyzing this case, it is obvious that this company has some areas they could improve upon. We plan to provide a solution to these various problems through extensive definition of the problem, thorough SWOT analysis, and suggestion of various solutions and alternatives that are best fit to improve the quality inside this business. Each section is filled with our detailed observations, all coming together in the end with one goal in mind: making your business better. PROBLEM DEFINITION SWOT Analysis The SWOT analysis begins by looking inside your business for both the apparent and hidden strengths and weaknesses of your operation. A company’s strengths should be realistic and not modest. The first apparent strength is the experience that Hank Kolb...
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