...The Influence of service delivery to customer satisfaction and loyalty at sand dunes chalao Beach Resort in Thailand. 1 Chapter one 1.1Introduction. Tourism and hospitality industry is one of the largest industry in the world. It contributes 11% of the total world gross product. The driving forces of the industry include public relations and integration of proper marketing strategy. Public relations refers to the ability of an organization to foster a relationship with their consumers. For an organization to impress their clients it must commit to quality service delivery. Quality service ensures client satisfaction (Sasser). Satisfied clients form a fundamental economic efficiency for a firm especially organizations in the hospitality industry. It ensures client loyalty and thus constant business retention for the firm (Viglon.). 1.2 Background of the study. The tourism and hospitality industry is a service industry. It deals with the retail of high end luxuries. The core drive of such an industry is the ability to market its services in abide to attract new clients. Marketing enable the firm to retain old clients too. To ensure continuity of the business the organization must be able to keep the promises it gives to the clients. This is through delivery of quality services. Adoption of suitable marketing strategy also helps the organization to remain relevant in business. To evaluate the levels of satisfaction of customers...
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...Develop and Manage Marketing Strategies Task 1 Marketing Plan 1) Defining Business My new travel business is Frazer Island Tour this tour is a day tour, this tour is for those who would like to see more of Fraser Island In comfort. You will experience the sheer beauty, precious eco-systems, unique Fraser Island wildlife and tranquillity of one of the world's great natural playgrounds... Fraser Island, the world's largest sand island. Explore the greatest view of Frazer Island while relaxing and enjoying the beach activities. Swimming in fresh-water lakes, bright as jewels ringed by white sandy beaches, walking through tall ancient rainforest growing in sand, four-wheel driving along a beach flanked by strikingly coloured sand cliffs to find a ship wreck. 2) Describing Product This Tour includes * Cruise aboard a luxurious air-conditioned catamaran boat * 4WD on the bush * Guided bush walking * Swimming, beach activities * Morning & afternoon teas * BBQ lunch * Cruise starts from and off CBD point * Fully licensed Features * Explore the greatest view of Frazer Island * Relaxing and enjoying the beach activities * Swimming in fresh-water lakes, * bright as jewels ringed by white sandy beaches * Walking through tall ancient rainforest growing in sand, * four-wheel driving along a beach flanked * Strikingly coloured sand cliffs to find a ship wreck. This cruise leaves from CBD point...
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...location. Next, we can also join a full-day Yarra Valley wine tour and visit four of the region's best known wineries, that is Yering Station, Balgownie Estate, Yering Farm and Domaine Chandon. Over lunch and a series of wine tastings, see why the Yarra Valley is one of Australia's most picturesque wine regions on your Yarra Valley wine tour, the perfect day trip from Melbourne. Other than that, we will also discover the scenic North Coast region of Port Stephens on a full-day coach tour from Sydney. Visit a wildlife park to check out the critters, then hop on a boat in Nelson Bay to look for bottlenose dolphins. Hit the Stockton Bight Sand Dunes for a 4WD tour and a chance to try sandboarding! With wildlife viewings including Australian favorites like koalas, kangaroos and Tasmanian devils, plus a dolphin-watching cruise and sand dune tour, you’ll dive into the natural...
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...It was June 7th, the last day of 6th grade. Just like every other morning while I was in middle school I woke up to my alarm at 6:15 and clicked the snooze button until it was just about at seven in the morning .Always pushing myself to rush my morning. This morning instead of riding the bus like I usually did, I had convinced my father to drive me to school to drop me off along with my bike. A group of four friends and I planned on biking after school to my friend Joe’s house to stay the night, as well as a couple other things for the day. Before I had gotten down the stairs and to the truck my father had already thrown my bike in the trunk of our F-150. When we reached the school, I was grabbing my bag. While my father was pulling the bike out of the truck. My father walked me over to the bike rack, along with my bike and he chained it up for me. After that I told him I loved him. Just like what most people say to there parent before they leave. He left for work and I went about the usual last day of school the pointless saying goodbye to friends and teachers we would most likely not see during our summer. Signing every ones year books, the thing I never bothered to ask my dad to buy me. Sense it was the last day of school it was a half day. I would not be pointlessly stuck at school for a full day. School had just finally ended and it was still only eleven. It still hasn't even reached lunch yet. I had the whole day with my friends, I was excited. Joe told us he wanted to...
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...FACES OF THE NAMIB AN UNIQUE TRIP TO BE EXPERIENCED MORE THAN ONCE 28 DEC 2014 – 2 JAN 2015 2015 FACES OF THE NAMIB AN UNIQUE TRIP TO BE EXPERIENCED MORE THAN ONCE 28 DEC 2014 – 2 JAN 2015 2015 A “3 IN 1” NEW YEAR DESERT TRIP WITH A DIFFERENT FLAVOUR WITH RICHARD AS YOUR GUIDE YOUR OFF-ROAD CARAVANS AND TRAILERS ARE WELCOME *************************************************************************** The Cederberg 4x4 Christmas season activities begin on 16 December 2014 where interested people will have the option of participating in any of the three back to back trips being offered. The first would be the ever popular West Coast trip, then continuing to the Namib Desert New Year trip and ending with the Richtersveld return trip. Very important, it will be your choice how many of these back to back trips you will join. You are welcome to choose the trips that will suit your time available before having to return home. Richard will be guiding all three of the trips mentioned above, starting 16 December 2014 on the West Coast and continue to Namibia spending Christmas at Amanzi camp on the bank of the Gariep River. From there he will continue to Solitaire, the rendezvous for the New Year Namib Desert trip starting 28 December 2014. On completing the New Year Namib Desert trip in Walvis Bay, Richard will head for the Richtersveld via Solitaire, Helmeringhausen, Seeheim, Hobas and Ai-Ais. The ferry at Sendelingsdrif will be used (depending on the Gariep River...
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...Week 4 Deserts Lab Report Answer the lab questions for this week and summarize the lab experience using this form. Carefully read Ch. 15 of Geoscience Laboratory. Pay special attention to the graphs and figures. Complete this week’s lab by filling in your responses to the questions from the Geoscience Laboratory. Select answers are provided for you in red font to assist you with your lab work. Although you are only required to respond to the questions in this worksheet, you are strongly encouraged to answer the other questions from the text on your own; doing so will make answering the required questions easier. Questions are from Geoscience Laboratory, 5th ed. (pp. 268–278), by T. Freeman, 2009, New York, NY: John Wiley & Sons. Reprinted with permission. Lab Questions 15.4. Given principles 1–4 on page 265, explain the occurrence of the two contrasting climates illustrated in Figure 15.5. According to the principles, warm air rises and cool air lowers. The left side of the mountain rises, so the warm air on that side is rising with it. This makes the woodsy type tropical area of the mountain. The warmer air holds more moisture and rain is produced from releasing the moisture, which feeds the plants. The right side of the mountain lowers and has cooler air than the other side. This cause colder climate to become dry, as it loses its moisture it falls to the ground as snow. 15.6 When a hawk or eagle wishes to gain altitude after a tiring day of hunting...
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...Algodones Dunes Sci/256 7-29-13 Sheryl Wildt Algodones Dunes Earth is a complex entity comprised of many different components which form the most unique environments known to man. These components, or ecosystems, are themselves complex, however also fragile. Whether intentional or not, humans have negatively impacted the environment to the point where intervention and management is necessary to preserve or remediate these fragile ecosystems. One such ecosystem is located in the Southeast desert of California, the Algodones Dunes. Although sand dunes are not a typical or popular ecosystem, they do have structural dynamics, human affected biogeochemical cycles, a need and plans for management, and implications of species interactions in that management. Structural Dynamics The Algodones dunes is a band of sand dunes reaching as high as eighty meters that extend seventy five kilometers in length from the Colorado River in Baja California northwest toward Indio. They are eight kilometers in width at the widest point bordered by the Chocolate and Cargo Muchacho Mountain range in the east and the Coachella Canal in the west (Sweet, Nielson, Havholm, & Farrelley, 1988). The sand dunes are formed by Pacific westerlies and weather fronts which blow in a southeast direction. Because of this, the crescent dunes form with a more gradual windward face toward the northwest and a leeward face or sudden drop and slope facing the southeast (Sweet et al, 1988). Home to a highly...
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...COASTAL SEDIMENTARY ENVIRONMENTS, GEOMORPHOLOGICAL PROCESSES AND LANDFORMS, THEIR EVOLUTION AND THE ECONOMEIC ASPECTS INTRODUCTION: The coastal zone contains the near-shore area together with the entire continental shelf and the resources of the overlying waters as delimited by existing international agreements. Both play a vital role in the coastal environment – offshore and onshore. Coastal zone is the transition area between the land and the ocean and is an area of complex, dynamic and delicate environment. External factors influencing the coastal zone are the sediment supply by the rivers and the coastal processes. Shoreline is one of the most rapidly changing landforms of the coastal zones, geomorphic processes such as erosion, deposition, sedimentation, periodic storms, flooding and also sea level changes are continuously modifying the shoreline. The accurate mapping of the shoreline is therefore very important for planning conservation measures such as protection of human life, property, and natural environments. The coastal zone is receiving an increasing attention because of the pressures of increasing population and industrial developments. Also erosion is caused by shifting of river mouths and spits. Protection of natural resources, the loss of habitats, severe coastal erosion, sedimentation in ports and harbours, and municipal and industrial pollution are major concerns of the coastal zone managers. Conservation and management of the coastal features requires...
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...Impacts of Human activity in Coastal Regions Humans beings can make things work in many different aspects of the word, but sometimes one thing that makes our decision vary between right or wrong its money. Humans have crated many things including, cities, cars, planes, and ships that have taking us to the moon, but the side effects of this great creations will later make a big impact in the life of our future generations. One area in which the human activity have made a good and bad impact has been our Coastal Regions. We can take Ocean City, MD as a great example of how the human impact have change drastically the way things are today at the vaccational point. The inlet opened in 1933 hurricane, and its vulnerable for future hurricane or other severe storms. The main problem of the local erosions is due to the development and removal of natural dunes. in addition, the rapid shoreline erosion in Assateague Island is due to the starvation of sand blocked off by the Ocean City inlet jetties. One big problem is that People's activities are often conducted without an adequate understanding of coastal geology and processes. As a result, they can lead to unforeseen degradation of coasts. Even human actions intended to save or improve the coast may inadvertently increase erosion. Scientific investigations are starting to provide the crucial . If we go into more details of how human activity have hurt the environment of the coastal regions we can not forget about the oil pipes...
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...Extra Credit Details Bruneau Sand Dunes: Every CLEAR Friday and Saturday night (March to October) the Bruneau Observatory is open to the public. There is a small fee for attending. For details, go to their website: Bruneau. Also, if you plan to attend, DO NOT USE Mapquest or GPS! To get credit for this event please write a two-page paper about what you saw/learned/liked/disliked and relate it to something in class. This is potentially worth 20 points. Boise Astronomical Society also holds viewing parties in Kuna at various times. This would work too. Check their site for more details: http://www.boiseastro.org/calendar/star-calendar.php Discovery Center: Go to their website for their hours and prices. They also have occasional adult nights (must be over 21). To get credit for this activity please choose three of your favorite exhibits and write about them….how/why they work, what you like/dislike, what you learned, how it relates to class, etc. This is potentially worth 10 points. Boise Watershed Project: For info you can go to their website: Boise Environmental Education. They have drop-in wastewater tours for the public. They gear those tours toward the family audience. If you are interested in a more technical tour we need to form a group of at least 10 students. Let me know if you are interested. There is also a work sheet to print and take with you: Wastewater treatment. This is potentially worth 10 points. Take-Home Lab: There is a take-home lab...
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...3 differences between Constructive and destructive waves Destructive waves are created in storm conditions, Constructive waves are created in calm weather. Destructive waves erode the coast, Constructive waves deposit material Destructive waves have a weak swash and strong backwash whereas constructive waves are the opposite Distinguish between a berm and a storm beach Berms are small ridges that develop at the position of the mean high tide mark resulting from deposition at the top of the swash. Berms are generally created by smaller waves which have less energy so the material is smaller. At the back of the beach, very strong swash during storm conditions may deposit larger material, forming a storm beach or ridge. Name and explain the process that causes waves to appear to bend at a headland and become parallel to the coastline This is called wave refraction. As the waves approach the coast, they travel in a straight line, parallel to each other, as they travel in the same speed. However, as the front of the headland is shallower than the front of the bay, the waves encounter more friction and it slows down. This causes the waves to refract, where the waves bend towards the headlands and bends away at the bay. As the front of the bay is deeper than the front of the headland, the waves encounter less friction and its speed remains. 4 ways in which waves erode Hydraulic action. Air may become trapped in joints and cracks on a cliff...
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...the airborne sand has caused the Sand dune problem in Hout Bay. Introduction: Hout Bay has a unique microclimate of its own, because of its southerly aspect and surrounding mountains. Due to this when the Hout Bay sand dunes are exposed to the South Easter, it becomes airborne. A classic Aeolian Dune System. For many years this process has been taking sand from Hout Bay beach and giving it to Sandy Bay and Llandudno. Now many people have been building their houses in the path of this process and it does not allow the sand to migrate as it once did but gets stuck in Hout Bay, causing many problems. There have been many attempts to alleviate the sand dune problem but none have been successful so far. Causes:...
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...wave action, or tides and winds. Shorelines can also be affected by large scale events such as glacier or orogeny cycles that alter sea levels. Tectonic movements also cause coastal land to be depleted or increased. These processes are natural, and the rise and fall of coastlines is just another part of nature, but human activity has drastically depleted shorelines worldwide. Beaches are becoming smaller and smaller, and cities are spending millions of dollars a year on replacing the sand alone (Prasetya). There are many things that humans are doing to devastate the coastlines. Along the coast, activities such as land reclamation, port development, shrimp farming, and construction are leading causes in coastal depletion. Within river catchments and watersheds, activities such as river damming and diversion affect the coast. Offshore events affect beaches as well. Dredging and sand mining are just a few examples of harmful offshore processes. Each of these things, combined with natural forces, put the coasts in dire need(Coastal Managment). It jeopardizes coastal cities and environments’ health. People normally flock to coastal areas to inhabit, and developers now have to deal with the problems of erosion. A strong push has been made by the administration in the areas affected to manage the coastal problems and restore the beaches, as well as make steps to accommodate the short and long-term changes brought along by human activities, environmental disasters and events, and...
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...reference to one or more case study of coastal management, discuss whether the benefits outweigh the costs. | With reference to a named country, evaluate attempts to manage population change.Name of country: | Discuss how the United Kingdom’s changing population structure is likely to affect employment in the health and care services over the next 25 years or so. | June 09 | Describe and explain the formation of landforms resulting from rejuvenation. | With specific reference to a case study of coastal erosion, assess the relative importance of its physical and socio-economic consequences. | Outline and comment on the economic and political consequences of populationchange | Describe and suggest reasons for regional variations in morbidity in the UK. | Jan 10 | Discuss the advantages and disadvantages of hard engineering as a floodmanagement strategy | Explain the causes of sea level change and the formation of resultant coastal landforms. | For any two of the following types of area, summarise the contrasts between themand explain the implications of these contrasts for social welfare: * inner city * suburban * rural–urban fringe * rural settlement.Chosen areas: | Discuss the impact of obesity on people’s health and the strategies adopted to care for people with obesity | June 10 | Compare and comment on the economic and social effects of flooding in two contrasting areas of the world. | Discuss issues relating to a coastal area where soft engineering management...
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...of natural land. It is one of the last undeveloped barrier islands on the Southwest Florida coast. 8,200 feet of beach and sand dunes support the ‘ growth of sea oats, providing nesting sites for sea turtles during the summer months. The park also maintains a tropical coastal hammock of sable palm, gumbo-limbo and sea grape trees among many others. The site is also home to the protected gopher tortoise. (Barefoot Beach Preserve County Park, 2015). Barefoot Beach Preserve is a barrier island named Little Hickory Island. It creates a barrier between land and the ocean. Barrier islands protect the mainland from the powerful forces of wind, tides, currents, waves and the destruction of storms...
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