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Collaboration and Innovation at Proctor and Gamble: Case Study

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Collaboration and Innovation at Proctor and Gamble: Case Study
Angel J Robles
January 26th, 2012

Abstract

Is it possible for a company to optimize collaboration in order to maximize innovation in today’s day and age? Proctor and Gamble has shown that it is not only possible but profitable as well. Through the years we have seen countless corporations come and go. Somewhere they lacked the staying power of other corporations because of a flaw in the decision making methodology. Not to say that they did not have good decision makers at their executive level but rather that the methodology did not fully encompass all the aspects needed to make the informed decisions to better lead their companies. Proctor and Gamble saw a problem in their company’s collaboration techniques and went about attempting to fix it. They were not only successful in achieving this but their potential for innovation was able increase through the rapid sharing of opinions, ideas and discoveries. We will see how this was accomplished in the following. We will examine the Proctor and Gamble case study and see the problems and corrective actions that were made by the company to resolve these issues then break down the problem solving and decision making process which they incorporated.

Angel J Robles

Proctor and Gamble
When A.G. Lafley became CEO of Proctor and Gamble in 2000 he set out to change how the company communicated within itself. He wanted to reduce costs and increase revenue, which of course is the goal of any company, but it had to increase its innovation of new products in order to do this. The solution came with combing business strategy along with innovation and work processes. To accomplish this, there needed to be a way to have a “broad network of social interactions” (Lafley, 2008, p. 4) for employees. Proctor and Gamble is a very

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