...MacMickeys Fast Food – A Case Study Solutions k- -Back- -Back- -Back- -Back- -Back- -Back- -Back- -Back- -Back- -Bac 52. Outline the major differences between the management of work at MacMickeys before and after the acquisitions? Ans: Before acquisitions: * Tushar and ram&kiran were perfectly matched for their jobs in the macmickeys according to their profiles. * Tushar, ram & kiran had a 5years of experience to manage macmickeys so that they had a tacit knowledge about how to maintain customer relationship management and how to make delicious food and finally how to manage things. * There is a complete collaboration between Tushar and ram& kiran and their staff so things were happened nicely After acquisition: * They acquired three experts and above 15 other staff members including front office, administration, chefs and logistics. * The new staff had been working in macmickeys for six months but they didn’t know about the things which are kept in kitchen and they didn’t know about how to maintain customer relations and their tastes. Even in the logistics they were not clear. * They have the knowledge but they don’t have wisdom to implement things correctly So it was happened because of following reasons 1) Lack of co-ordination and collaboration between Tushar, ram, roonie and newly employed. 2) Tushar and ram& kiran didn’t share their tacit knowledge...
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