Technology and Communication

Our learning team picked four different types of communication that business now days are using and we believe that they are going to continue using throughout many more years, due to that fact that these forms of communication have been in use since the 90s and they keep upgrading and getting better.

The four forms of technology that we picked are emails, text messages, conference calls and videoconference. Even though each one of them is different from each other, but sometimes they go hand to hand.

Now I would describe each one of them:

1- Email: in business can be used for internal company communications, marketing purposes and coordinating with business partners, suppliers and customers. Some common advantages of business email over traditional mail or telephone communications are cost reductions, lower overhead and speed.

The company I work for at this moment, we rely a lot on emails because of the speed and also the reliability of such medium.

2- Text messages: The use of text messaging for business purposes has grown significantly during the last few years. As companies seek competitive advantages, many employees turn to new technology, collaborative applications, and real-time messaging such as SMS, instant messages, and mobile communications. Some practical uses of text messaging include the fuse of SMS for confirming delivery or other tasks, for instant communication between a service provider and a client, and for sending alerts.

In my job we use text messages to advice customers of promotions, when their bill is due, when they make a payment, when they make changes to their accounts and also to notify them when their replacement phone has arrived for the to pick up. It’s very convenient and a quicker way of communicating information to the customers.

3- Conference calls: Businesses use conference calls daily to meet with remote parties, both internally and outside of their company. Common uses are client meetings or sales presentations, project meetings and updates, regular team meetings, training classes and communication to employees who work in different locations. Conference calling is viewed as a primary means of cutting travel costs and allowing workers to be more productive by not having to go out-of-office for meetings.

4- Video Conference: videoconferencing can enable individuals in distant locations to participate in meetings on short notice, with time and money savings. The technology is also used for telecommuting, in which employees work from home. Although videoconferencing has frequently proven its effectiveness, research has shown that some hourly paid employees prefer not to use it due to several factors, including anxiety.

Overall this assignment was a little simple due to the fact that these are technologies that we use everyday at work or outside of work and we all familiar with them. I believe that these technologies will survive and get better through time.