...Organizational Behavior and Communication Paper Organizational Behavior and Communication Paper Lizette Paz COM 530 January 30, 2012 Aileen Smith Organizational Behavior and Communication Paper Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. (Our Starbucks Mission Statement, 2011) They value their customer’s feedback and conduct alo t of research to improve in anything that they can improve to satisfy the customers. According to the research most of their customers are undergraduates and professionals. Like many companies Starbucks wants to provide the best customer service that they can offer. They do that by making sure that their staff is happy, because happy employees are happy customers. Starbucks is known for being a great company to work in; they offer a lot of benefits to their employees. Enacted values align with espoused values in the Starbucks Company because they have set a standard from the beginning. They believe in training their employees about how the company got started. They want to make sure that each employee works as a team and respects the core values of the company. This is part of their hiring process and even though they do this will they are new to the company, they also make sure that they continue to demonstrate it throughout the time of their employment. So they continue to have training to have a strong team that can offer customers more than just giving them there cup of...
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...Southwest Airlines Co.: Organizational Behavior and Communication Paper Com/530 Communications for Accountants 01/13/14 Robert Beaudry Organizational Behavior and Communication: Southwest Airline Co. Southwest Airlines Co. was founded in 1971 by Herb Kelleher and Rollin King, and its corporate philosophy can be credited to one of the airlines founders Mr. Kelleher. Herb did not take on outside consultants to develop a quality program, but its style, culture, and emphasis on quality were implemented in Southwest’s daily actives by Mr. Kelleher ( Smith, 2004) Southwest Airlines has a unique culture “goofiness”, which keeps the morale of its employees high (Smith, 2004). In the 1980’s nine years after Southwest was established they adopted the mission statement: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit (http://www.southwestonereport.com). To their employees: committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer (http://www.southwestonereport.com). Southwest’s organization’s espoused values...
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...United States Army Organizational Behavior and Communication Brian Joseph Stevens COM/530 July 8, 2010 Sandra Payne, Master of Business Administration (MBA) United States Army Organizational Behavior and Communication The United States Army has a strong, complex, and unique organizational culture with espoused values, behaviors, and organizational communication. The United States Army culture requires constant realignment with enacted values created to deal with the turbulent and ever-changing environment of war. The United States Army culture is almost a society in itself and members are influenced by heavy emphasis on collectivism, hierarchy, discipline, and control (Soeters, Winslow, Weibull, 2003). The culture of the United States Army is strong, which allows it to be a successful organization however some shifts in culture may allow it to be even more effective. Culture The United States Army culture is a combination of in-group collectivism, high-performance orientation, institutional collectivism, assertiveness, and power distance. In-group collectivism is akin to team orientation with individuals that convey loyalty and pride to their unit or team. . The “can do” attitude like high-performance orientation emphasizing results with a sense of urgency at the loss of being soldier oriented. “The Army inoculates this assumption with its Warrior Ethos that begins with the tenet; I will always place the mission first” (Gerras, Wong, Allen, 2008, p...
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...In this archive file of IT 237 Latest Version Set Entire Course you will find the next documents: IT 237 Latest Version Entire Course 2014 Latest Version A+ Study Guide.docx IT 237 Latest Version Week 1 CheckPoint - Creating A Basic Page.zip IT 237 Latest Version Week 1 DQ 1.docx IT 237 Latest Version Week 1 DQ 2.docx IT 237 Latest Version Week 2 Assignment - Create an index.html page.zip IT 237 Latest Version Week 2 CheckPoint - CSS Description Types.docx IT 237 Latest Version Week 3 CheckPoint - Create and add a styles.css IT 237 Latest Version Week 3 DQ 1.docx IT 237 Latest Version Week 3 DQ 2.docx IT 237 Latest Version Week 4 Assignment - Create links.html add navigation.zip IT 237 Latest Version Week 4 CheckPoint - Absolute and Relative Links.docx IT 237 Latest Version Week 5 CheckPoint - Create an images.html page.zip IT 237 Latest Version Week 5 DQ 1.docx IT 237 Latest Version Week 5 DQ 2.docx IT 237 Latest Version Week 6 Assignment - Create a bio.html page.zip IT 237 Latest Version Week 6 CheckPoint - Quick Check.docx IT 237 Latest Version Week 7 CheckPoint - Create a forms.html page.zip IT 237 Latest Version Week 7 DQ 1.docx IT 237 Latest Version Week 7 DQ 2.docx IT 237 Latest Version Week 8 Assignment - Web Site Publishing Process.docx IT 237 Latest Version Week 8 CheckPoint - Professional Standards.docx IT 237 Latest Version Week 9 Capstone DQ.docx IT 237 Latest Version Week 9 Final Project - Refine Your Site.zip Week 1 Complete Acculturation...
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...Southwest Airlines, Inc. Introduction Southwest Airlines was established in 1967 by entrepreneur Herb Kelleher. Headquartered in Dallas, Texas the name Southwest Airlines was adopted in 1971. Southwest Airlines today has set the bench mark for many other Airlines trying to catch up to the innovation that has taken place over the last 35 years. Several of the key elements of Southwest’s success is their Mission Statement “Low Fares and Spartan Service” and their dominating Philosophy of “Peanut Fares, Peanut Meals, and Peanut Jokes.” So what does Southwest Airlines value? Like most companies the answer to this question would be our customers of course, but not Southwest Airlines they value their employees, they see their employees as their number one customer. Which brings us to the interesting topic of Southwest’s culture. Southwest Airlines Culture is unlike many of numerous companies in the USA where they have implemented and formalized “quality management programs” and they failed because they were “programs of the month.” At Southwest Airlines implementing “quality” throughout the company is not the result of a formalized program but required cultural change in the way they conduct their daily activities. The main requirement of “doing it right the first time” is integrated into the daily activities or culture of the company. The chairman of the board and president of a company has established the tone for quality in not only what they communicate but also in...
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...accurate and reliable. This guide is to help assess reputable websites. Surfing the WEB There is a lot of information available on the World Wide Web today. Deciphering what is accurate and creditable requires a closer look. When accessing information, these steps should be followed. First, locate the authors name, look for any credentials, locate the contact information, and what authority does the author have on this topic. Second, take note on who published the site, what links are connected to it and at the bottom of the web page look for the date of publication. Examine the domain or URL. Dot gov means a US government site, .mil means a US military site, and .edu means an accredited post secondary educational institution. Dot com means a commercial for profit site, .org means a noncommercial, not for profit entity, .net means a computer network, and .int means an international organization. Lastly, determine the sites purpose. Is it trying to sell something, persuade you, or just providing you with information. Investigating the areas will aid in evaluating websites. The author may have a PhD or be a professor but that does not make him and expert on topics not related to the field of practice or study. Taking not on the publishers helps determine the motive and correlation to the author. Looking at the date of publication helps determine how recent the information is and when last updated. Scenario and Recommendations A patient whom is 58 y/o has developed a...
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...Individual Analyzing Internet Sources Week 2 What did you learn? I learned more than I expected from the Pearson student lab activities. In the first activity I knew most of the information presented, but in the second activity I learned quite a bit about researching a topic. I did not know that the URL .org is no longer limited to a non-profit or research organization; which makes it harder to use that as a reliable resource but it can still be useful. I learned it is important to look for non-bias opinions, information with publish dates are resourceful, research based, and the best domains to find good information on are .org, .gov, .mil, and .edu. Although just because the site has one of these domains it does not mean the resource is accurate or correct necessarily. What did you not learn? Well as I said in the previous paragraph in the first activity most of the information that was present I acquired before. The comparison between the library and the internet are basic knowledge to most people. The Library is based for research purposes, with trained staff to help you, but closes at certain times. The internet has multiple reasons for use, with no trained assistance, but it never closes. They each have great traits that can be used for study. I also knew it is not safe to purchase items online you must be careful when doing this. You need to do research and make sure the site is reliable. Some people think because a paper has a title and author that it is true but...
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...ntroduction Since the introduction of dot.com companies in the late 90's to the way we do e-Business in today's market. Dot.com companies were a collection of start up companies selling products or service using the Internet. e-Business on the other hand is opening new avenues of collaboration in the apparel and retail industries, and companies across the supply chain. They proliferated in the late 1990's dot.com boom, a speculative frenzy of investment in Internet and Internet-related technicial stock and enterprises. The name derives from the fact that many of them have the ".com" internet top level domain suffix built into their company name. (Remember why the dot. com companies tanked?) Modell's Sporting Goods is the nation's oldest, family-owned and operated, retailer of sporting goods, sporting attire, for men, women and children wear and brand name athletic footwear. Modells.com (e-Business) currently offers a large collection of products from top name brands in the sporting goods and clothing business and has prospered from its e-business. Modell's has taken full advantage of its e-business opportunity like most of the dot.com companies but survived the rise and fall of the boom. The electronic medium (Internet) has reduced or eliminated many costs associated with doing store front business. For example: investment in real estate and facilities are reduced, and certain administrative costs related to these stores have been eliminated. Moreover, the accomplishment...
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...Assignment On Conflict Management of A&S DOT COM: (story of conflict, consequences, management strategy and preventions) Prepared by: 1. RoselineAbedinRiya ID: 141-11-731 2. Mariam Binta Khalil ID: 141-11-752 3. BickramTalukder ID: 141-11-737 4. SiumSadik ID: 141-11-742 5. HosneAraShetu ID: 141-11-718 6. Abu Raihan ID: 141-11-741 Prepared for: Md Abu Jafar Lecturer & Coordinator BBA program (Uttara Campus) Daffodil International University Daffodil International University LETTER OF TRANSMITTAL August 11, 2015 Md Abu Jafar Lecturer & Coordinator BBA program (Uttara Campus) Daffodil International University Subject: Submission of Assignment. Dear Sir, With due respect, We would like to inform you that it is our pleasure and a great privilege to submit the assignment titled "Conflict Management of A&S DOT COM". This is a conceptual subject where we have tried our best to complete this assignment with our theoretical knowledge as well as analytical abilities. However, it is also true that we have some limitations in our abilities and knowledge for which. Therefore, we expect your kind consideration about the limitations of our study while assessing our assignment. Your kind advice will help us to improve our work ability. We sincerely hope that the assignment would meet your level of expectation. We would gladly clarify...
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...if I should sit Alfred Zingale and Matthias Arndt next to each other. It wasn’t that I was worried about conflicting views, actually it was quiet the contrary, and I didn’t want them to be able to double team the other guests. Finally I decided that just because they have essentially the same opinions, I wouldn’t separate them. In my mind they come as a unit because they had co-authored a book. The place cards had been set and I made up my mind that I would do no more rearranging. I bent over the table in my grey sleeveless dress and lit the deep red candles that were extending upward out of the floral arrangement. The guests would be arriving soon and I began to think over the whole situation. Each person has written a book about the dot com industry, how they can be successful as well as how to invest wisely in one. I was hoping to learn a lot of information so I could make a good decision on whether my company would benefit from being online. These thoughts drifted through my head until the doorbell rang. I opened the door to a short plump woman with reddish brown hair in her late 40’s was standing on my stoop. She wore a pale green dress suit, but looked quite attractive. She extended her arm, shook my hand and introduced herself as Anita Rosen. As the only woman who was attending the dinner party that night, it was a given who she was, but all the same she was quite pleasant. John Cassidy was next to arrive. He looked like the typical “guy next door” type. I bet he...
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...Since the introduction of dot.com companies in the late 90's to the way we do e-Business in today's market. Dot.com companies were a collection of start up companies selling products or service using the Internet. e-Business on the other hand is opening new avenues of collaboration in the apparel and retail industries, and companies across the supply chain. They proliferated in the late 1990's dot.com boom, a speculative frenzy of investment in Internet and Internet-related technicial stock and enterprises. The name derives from the fact that many of them have the ".com" internet top level domain suffix built into their company name. (Remember why the dot. com companies tanked?) Modell's Sporting Goods is the nation's oldest, family-owned and operated, retailer of sporting goods, sporting attire, for men, women and children wear and brand name athletic footwear. Modells.com (e-Business) currently offers a large collection of products from top name brands in the sporting goods and clothing business and has prospered from its e-business. Modell's has taken full advantage of its e-business opportunity like most of the dot.com companies but survived the rise and fall of the boom. The electronic medium (Internet) has reduced or eliminated many costs associated with doing store front business. For example: investment in real estate and facilities are reduced, and certain administrative costs related to these stores have been eliminated. Moreover, the accomplishment of the electronic...
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...The dot-com bubble that occured in the 1990's through the early 2000's was said to have left some major negative impressions on the world of the internet and our economy, but that is not necessarily true. Because of the dot-com bubble, there have been many great outcomes that often goes unnoticed before looking past all of the businesses and internet companies that went under when this bubble finally burst in the early 2000's. In fact, many say that the dot-com bubble and burst was actually a needed cause and effect that has shaped the internet into what it now is today. Many people believe that a lot of the websites that existed during the dot-com bubble would have had some sort of success if it wasn't for the network infrastructure at the time. The thing is, not many people didn't have access to broadband and the websites weren't getting the exposure and full potential that it could have received. This is especially true for some websites, such as Broadcast.com (Altucher Confidential, 2011). This very same thought occurred during the dot-com bubble and computer scientists and engineers realized that there was a very much needed improvement to the infrastructure of the internet. In order to correct this, many businesses in the tech industry began using tax money to lay high-speed fiber optic cables so that the internet would be more accessible in certain cities and states. This is probably one of the most beneficial things that came about from the dot-com bubble because...
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...As Amazon, Taobao is the biggest competitor in China. It has 70% market share in China. Of course, Amazon is a very successful online business but in China it is not. Quick search—Amazon Using a fast 64 500M memory Alpha servers and excellent Internet links. Amazon's site functionality is very convenient and fast. A general product description pages about 38K, can be used in an ordinary Modem Download within 13 seconds. Customers such as the Internet provides a great convenience. In addition to searching for options, customers can also browse 23 different topics, saving time online, increasing search speed. Although there is no tradition of the online bookstore presence, but the opportunities are much easier to shop around. Taobao has the largest Hadoop Distributed computing clusters, one day add data 50TB, there 40PB mass data storage. Distributed throughout the country more than 80 nodes CDN network to support traffic over 800Gbps. Taobao search engine capable of billions of product data in real-time search, in addition to their own research and development of storage systems and file caching system, and Java middleware and messaging middleware system, which all form a huge e-commerce operating system. October 2003, Taobao on the line above a feature called "secure transactions", the seller choose to support this functionality, the buyer would give the money to Taobao, etc. After he received the goods, then money Taobao to the seller. This is now Alipay. For Amazon, except...
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...an alternative to improve the situation. * Year 2004: Amazon.com adopted a new strategy that was based on innovation. They decided to expand their product range to sell others items and to diversify its offer. Moreover they tried to make their products more affordable thanks to discounts (30% on books over $15) and an additional discount was offered to the customer who used the Amazon’s A9 search engine. This strategy allowed them to make more profits and re-launch the company. Then, they acquired Joyo.com that is website in corporation in order to be more international. Besides, they created more internet domains such as .de that is the denomination of the Deutsch Amazon’s website (internationalization). They innovated thanks to A9.com which builds innovative search technologies. Amazon.com diversified its offer by creating two new product categories: beauty and jewellery (75 000 products). There is a large category of prices from cheap to expensive ($13/$93 000). The main objective is to be the single shopping place on the web. The project “Search inside the book” was to make easier the access to books that were previously scanned and offered the biggest database. To finish, Amazon.com established a co-branded credit card with a bank in UK in order to secure the loyalty of customers. Some problems appeared with numerous breakdowns and litigious actions that made the firm lose thousands of customers. * Year 2005: Amazon.com revenue...
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...The Role of Capital Market Intermediaries in the Dot-Com Crash of 2000 1. What is the intended role of each of the institutions and intermediaries discussed in the case for the effective functioning of capital markets? a. Venture Capitalists Because they invest the capital for new established companies which contain lots of uncertainties, venture capitalists require high rate of return from their investments. The main role of VC firms is fostering newly organized companies which are in the portfolio to be fully functioned and well organized by monitoring and guiding them before going public. b. Investment Bank Underwriters Investment banks give financial advices to companies which are under actual processing of IPO such as setting prices their offerings, underwriting the shares, and gathering the investors. c. Sell-side Analysts Their main role is doing research on public companies and releasing the results. The results is ultimately making a decision to sell or buy the shares of each public company by organizing the relationships with 15 to 30 companies in a certain field and interviewing with managements of the companies under current trend of that industry. Furthermore, sell-side analysts assist the company which is under the process of IPO by providing their research to the buy-side before going public. d. Buy-side Analysts and Portfolio Managers Buy-side analysts usually do research on companies in a certain industry such as interviewing with managements, forecasting...
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