1. What communication type avoids conflict and focuses on facts and details rather than the big picture? They may be perceived by others as unemotional and nonchalant.
• Argumentatives
• Sympathetics
• Systematics
• Directs

2. A criticism of social media is that it
• is only available to the media savvy.
• contributes to the decline in writing and language skills.
• leads to separation of the haves and have-nots.
• leads to information overload

3. In Korean culture, a business deal is dependent on contractual information as well as how the parties perceive each other’s values and ethics. According to Edmund Hall, this behavior exhibits the theory of
• proxemics
• low-context cultures
• Ethno-centricism
• high-context cultures

4. Your supervisor sends you an e-mail requesting an article for the employee newsletter about company loyalty. You write the article featuring customers who are brand loyal. Later, your supervisor criticizes you for not writing about the topic that he requested. After a face-to-face meeting, you realize that he wanted you to write about employee loyalty. This is an example of what type of noise?
• Unwanted
• External
• Semantic
• Internal

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5. The head of the holiday party committee at your office is trying to set a location for the event. The committee chairperson announces three choices for members to vote on. When Erin hears that the Boar’s Tavern is one of the choices, her mind is made up. After all, the restaurant is only a few blocks from her house. How would you describe her listening behavior?
• Active
• Passive
• Agenda-setting
• Obtuse

6. Your supervisor has the habit of coming into your office and leaning over your desk to talk to you. This situation is uncomfortable for you because you cannot move away from him. According to Edmund Hall, this