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Com/200 Using Language Effectively

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Using Language Effectively
University of Phoenix
COM/200 Version 2 Foundations of Interpersonal Communication

Using Language Effectively

Durante siglos los seres humanos hemos experimentado diferentes cambios relacionados a la comunicación y como estas han fomentado la efectividad de la comunicación interpersonal. Como método de establecer una comunicación efectiva se han identificados varias barreras; que han sido calificadas como impedido para una comunicación efectiva entre los ciudadanos, al momento de escuchar. Una de las barreras identificadas es Auto- Absorción- Se caracteriza como el narcisista. Es el tipo de persona que no escucha a los demás, su enfoque en la conversación es hablar de sí mismo. Esta barrera impide que el comunicador se exprese libremente.
En un momento dado, nosotros, los seres humanos, hemos experimentado este tipo de situación debido al stress y diferentes situaciones cotidianas que nos llevan a querer arropar toda la atención al momento de entablar una conversación. Hace un tiempo atrás tuve la oportunidad de trabajar con un grupo de personas bajo mi cargo. Cuando tenía que entablar una conversación con un empleado en específico, respecto a su desempeño laboral. Se dificultaba el poder obtener la atención requerida ya que la persona aprovechaba cualquier momento para interrumpir y hablar de sí mismo, de sus experiencias, dificultades en la rama laboral como el personal. En este tipo de situación procedía a escuchar atentamente sin interrumpir, debido a que entendía la necesidad que el empleado tenia de expresarse y desahogarse con una persona. Al igual que conociendo sus situaciones, podía obtener información importante que me ayudara a entender el porqué, de su desempeño laboral. La situación llegaba a tal extremo que tomaba alrededor de más de dos horas en conversación, que no aportaba nada al objetivo de la reunión. Al cabo del tiempo la conversación llegaba a su principal enfoque. Luego pude entender que este tipo de barreras se presentan en cada una de las personas en un momento dado. Lo importante es tener la habilidad de poder identificar el momento de escuchar y el momento apropiado para hablar. Una de las estrategias que podemos utilizar para evitar que este tipo de situación ocurra: Es no pensar en nosotros mismos, ni en la agenda que llevamos. Debemos enfocarnos en escuchar atentamente a la persona por que siempre podemos obtener información importante.

Continuando con las barreras al momento de escuchar, encontramos una que es común entre los padres y en personas mayores. Se cataloga como el criticador. Estas situaciones se dan mucho entre padres e hijos. Hace varias semanas atrás, mi hija mayor quiso entablar una conversación conmigo, dándole énfasis a las situaciones que ocurren a diario en la escuela y como ella las trabaja. La niña comenzó a hablar y yo sin dejarla terminar empecé a criticar su forma de actuar para cada situación que presentaba. En ese momento yo no me encontraba en la posición de escuchar, debido a varias situaciones que habían ocurrido durante la semana. Cuando mi hija me informa, mami, contigo no se puede hablar… Me puedes dejar de terminar, lo que te quiero decir? En ese preciso momento me di cuenta, que no estaba escuchando efectivamente; estaba escuchando y percibiendo el mensaje de quien lo estaba proveyendo. No escuchando el mensaje sin contemplar el mensajero. Al día siguiente cuando comienzo a leer el capítulo 5 del libro, tuve la oportunidad de aprender a reconocer que no estaba siendo un buen escucha. Al momento de terminar de leer el capitulo. Puse en práctica los métodos efectivos para reconocer y aprender a minimizar este tipo de conducta. Algunos de los métodos que tuve la oportunidad de poner en práctica fueron: Reconocer el momento de escuchar y de ser escuchado. No centrarme en el mensajero sino en el mensaje. Esos métodos fueron efectivos para mi próxima conversación con mi hija, la cual me agradeció profundamente la oportunidad de conversar conmigo, si escuchar una crítica de mi parte. Luego fue el momento de mama hablar y ella sin conocer los métodos efectivos de escuchar dejo que me expresara sin ninguna interrupción, lo cual me siento muy orgullosa de ello.

Es importante que conozcamos la diferencia de la habilidad de escuchar y el sentido de oir. El escuchar es la capacidad del receptor de prestar atención del mensaje. Oir (2011), Según WordReference.com- Definición de oír- Percibir los sonidos atreves del oído. Conociendo la diferencia entre ambas palabras, sus significados y aplicando los métodos efectivos para una buena comunicación, podemos romper las barreras que impiden una comunicación efectiva. Según el proverbio chino “ El gran arquitecto del del Universo hizo al hombre con dos orejas y una boca; para que escuche el doble de lo que habla”.

Referencias
Steven A. Beebe, Susan J. Beebe and Mark V. Redmond, (2011). Interpersonal Communication: Relating to Others, Sixth Edition. : Pearson, by Allyn & Bacon.
Escuchar- Oir. (2011). In WordReference.com. Retrieved from http://www.wordreference.com
Proverbio, C. (2006). Creceroperecer.com. Retrieved from http://creceroperecer.com

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