Types of Communication COMM 208

Types of Communication Part One Description of an Informative Message An informative message provokes a natural response from the receiver (Locker, & Kienzler, 2010). The sender of an informative message can express appreciation or gratitude for an action the receiver performed. Informative Message It pleases the firm to announce an appreciation luncheon for the support staff members. The luncheon will be in the conference room between the hours of 12PM and 2PM. This to show the staff gratitude for their hard work this year as well as assisting the firm in meeting their objectives for the year. The Legal Intelligencer featured the firm as one of the top five reputable firms in the City of Philadelphia. The firm wants to at this time encourage the staff to continue operating according to the firm’s high standards to continue providing the clients with outstanding services. Part Two Description of a Negative Message A negative message may provoke a negative response from the receiver; however, it will also provoke changes where necessary (Locker, & Kienzler, 2010). For example, a negative message is necessary if the above firm received a complaint from a client. Negative Message There will be a meeting in the conference room to discuss a complaint from a client. The complaint may lead to a possible malpractice suit against the firm. Every member of the firm must attend. The agenda for the meeting will include loss prevention so the firm can avoid another incidence of this sort. The agenda will also include policy and procedure because it is clear someone failed to follow the firm’s standard procedure, which is unacceptable. Please note failure to follow policies and procedures in the future will result in disciplinary actions.

Part Three Description of a Persuasive Message A persuasive message may be either informative or negative in nature (Locker, & Kienzler, 2010). The sender want to either have the receiver remember the message or accept the message (Locker, & Kienzler, 2010). Persuasive Message The firm will conduct a meeting with the staff to discuss the addition of flexible spending to the health benefits package. Flexible spending will assist with co-payments for hospitals stays, prescriptions, and dental care. Not only will the flexible spending feature assist with co-payments but also will assist with cutting healthcare costs for the staff. This feature is not mandatory; however, the firm highly recommends staff members to consider accepting it in light of the current cost of health care. The meeting will take place in the conference room between the hours of 10AM and 12PM. The firm is also providing lunch for those who attend.

References Locker, K. O., & Kienzler, D. S. (2010). Business and administrative communication (9th ed.). New York, NY: McGraw-Hill/Irwin.