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Commercial and Janitorial Cleaning

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Submitted By searg2011
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SWJ Commercial and Janitorial Cleaning Concepts
MKT500 Assignment #1
January 21, 2012
Shedrick Williams Jr.

SWJ Commercial and Janitorial Cleaning Service is a veteran owned business entering into its first year of business. SWJ Commercial and Janitorial Cleaning Concepts recognize the need to provide a quality health based cleaning service to the locally owned business community. The objective of SWJ Commercial and Janitorial Cleaning Concepts is to provide a more comprehensive and innovative health based cleaning system that promotes a much healthier atmosphere to work in. For a much more affordable cost or maybe less than the current commercial cleaning company, SWJ Cleaning Services can help keep employees, members or customers healthy. The Market Segment includes small to medium size offices in which healthcare providers conduct business on a daily basis, (for example: healthcare providers that conduct business as doctors, nurses, and dentists). This segment was chosen for the following reasons: 1) Due to the increasing number of infectious diseases cases, healthcare providers are being exposed to these illnesses at a much higher rate as they go about conducting their duties to treat their patients. 2) Employee illnesses have become increasingly costly in the business sector more and more. Because of this, business owners have been prompted to take more and more preventive measures to protect their employees from illnesses that are passed on through casual contact in most cases. In today’s healthcare environment there are many healthcare associated infections that are affecting a large portion of our population. According to an extensive report by the Huffington Post newspaper (http://www.huffingtonpost.ca), sick workers have cost the American economy $25 billion in lost productivity. The direct cost of colds and flu -- which takes into account not just lost productivity, but things like medical expenses -- is estimated at $40 billion. Therefore, initially the target market will be healthcare facilities such as medical, dental, and laboratories. In the healthcare world today areas such as acute care, long-term care and ambulatory facilities all present challenges for disease transmission. Medical facilities such as practitioner's offices, labs and treatment centers continue to see increases in the spread of infections due to improper cleaning. By providing a thorough routine health-based cleaning service, the overwhelming risk of employees becoming infected by disease will be significantly decreased. As outlined in the OSHA Act of 1970 (www.osha.gov), SWJ Commercial and Janitorial Cleaning concepts is committed to assisting the employer with maintaining the integrity of enforcing the standards clearly identified in the act. This effort will result in ensuring safe and healthy working conditions for its employees on a daily basis. In addition to creating a detailed marketing plan, there are several other challenges that have been addressed in regards to the different strengths, weaknesses, opportunities and threats.

Strengths | Explanation | Ownership/Management | The Owner is a retired military veteran that possesses strong leadership qualities. | Staff | Dedicated/motivated staff fully trained. All employees have favorable background checks. | Certifications/Affiliations | All employees are thoroughly trained in compliance with the OSHA standards. All employees are certified in accordance with the International Janitorial Cleaning Services Association. |

Weaknesses | Explanation | Staff | Current staff is not as experienced in this particular industry | Employee Compensation | As a newly established business in this industry, salary offered by SWJ Cleaning Concepts is slightly above the minimum wage. | Available References | Because SWJ Cleaning Concepts is in its early operation stages, there is a lack of available references that can immediately be provided upon request. | Opportunities | | Market Awareness | A very large percentage of the market is unaware of the Services in which SWJ Cleaning Concepts offers. | Utilization of Services | Due to the constant increase in illnesses each year and increased employer concerns for wages lost, so is the increasing demand for a health based commercial cleaning service | Business Model | SWJ Cleaning Concepts business model provides a more innovative preventive approach to cleaning. | Threats | | Competitors | There are many other larger franchises or chains that have expanded into this particular market also. |

SWJ Commercial and Janitorial Cleaning Concepts is positioned in an industry to provide a much needed service for an increasing demand. Due to the constant rise in various illness cases, SWJ Cleaning Concepts provides the answer for the employer and the employee, creating a win-won situation for everyone in the healthcare work place.

References
OSHA.gov Retrieved on 21 January 22, 2012 from http://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=OSHACT&p_id=2743
Huffington Post http://www.huffingtonpost.ca/2011/09/14/sick-stay-home-ill-worker_n_962234.html lacobucci, D. (2011). Marketing Management: 2010 custom edition. Mason, OH: South-Western Cenage Learning

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