...Explore the importance of developing effective communication skills in nursing. Communication is the base for everything done in everyday life as well as in professional practice. What and how something is said will send a number of messages to the receiver; these messages are sent and received both knowingly and unknowingly (Sully and Dallas, 2005). Nurses evidently deal more with patients than any other health care worker (McCabe and Timmins 2006), therefore it is very important that effective communication skills are developed, as they will be supporting the patients, the relatives and then communicating back to other health care workers. This essay will be looking at the importance of developing effective non verbal communication skills, the effect different levels of communication has on patients, and adapting communication skills where barriers exist. Communication is both verbal and non verbal, Verbal communication is often seen as the most important form of communication (McCabe and Timmins, 2006). However when people are communicating, words make up only seven percent of the message. The other ninety three percent is made up by how the message is said, the tone of the message and body language (Argyle, 1989 cited by McCabe and Timmins, 2006). So from looking at the information Argyle presents, it is clear to see that non verbal communication has much more of an impact than verbal communication. Although what is said will still have to have meaning and be appropriate...
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...Examination Paper : Semester II IIBM Institute of Business Management Examination Paper Business Communication Section A: Objective Type (30 marks) This section consists of multiple choices and Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 4 marks each. MM.100 Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above 2. Physiological Barriers of listening are: a. Hearing impairment b. Physical conditions c. Prejudices d. All of the above 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both ‘a’ and ‘b’ d. None of the above 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The responsibilities of the office manager in a firm that produces electronics spares is: a. Everything in the office runs efficiently b. Furniture and other equipment in the office is adequate c. Processing all the incoming official mail and responding to some d. All of the above IIBM Institute of Business Management Examination Paper : Semester II 6. Labov’s Storytelling Model based on: a. Communication through speech b. Language learning c. Group Discussions d. None of the above 7. Diagonal Communication is basically the: a. Communication across boundaries b. Communication between the CEO and the managers...
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...Company Law Cons Even though the Hong Kong Bribery Law acts effectively in anti-corruption compared to the mainland bribery law, there are still some loopholes, especially when compared to the UK Bribery Act and the US Foreign Corrupt Practices Act. Similar to the effectives of the Bribery Law, the defects of the HK bribery law also covers equality, enforceability, recourse efficiency and law as a reflection of community standards and expectation four aspects, and each will be discussed with relevant cases. 1. Equality 2.1 Foreign bribes With the prevalence of overseas corruption, most of the countries have set specific regulation against foreign bribes. For example, both the UK Bribery Act and the US Foreign Corrupt Practices Act (FCPA) make it an offence to bribe foreign officials. Under the Bribery Act a “foreign public official “ is defined more narrowly than under the FCPA but sill includes (1) anyone who holds a foreign legislative or judicial position; (2) individuals who exercise a public function for a foreign country, territory, public agency or public enterprise o; or (3) any official or agent of a public organization. On the other hand, the Hong Kong Bribery Law does not specifically cover the foreign bribes, which results in the controversial judgment on the case HKSAR v. Krieger . In this case, the defendants, the officers of a Hong Kong subsidiary of the Swire Group of Companies were accused of conspiring with a Macau businessman to offer...
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...Introdution Spearheaded by one of the most admired and innovative airlines in the world, the Emirates Group is a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry. Emirates would like to extend the same warm welcome that our cabin crew are famous for as you explore their Company and learn about the Vision & Values which make Our Brands the best in the business. Question 1 Nowadays, Emirate is a major player in the globalairline industry. Emirate always focuses on quality rather than quantity. Emirate always take the first step to develop the new technology so Emirate have a leased boeing 737 and airbus 300B4, Emirate has never less than 20% annual growth. That information shows that Emirate is a successful company in the market. Emirate are using differnet marketing strategy has been successful in creating a positive brand image with current and potential customers. In the following, we explain how Emirate can to do that. Emirates use different media method to introduce thir products,routes and air craft to the consumers. Those media method can reduce the search time by the costomers.For example Emirates use commercial and print advertisements which is their major media hightlight to introduce the products. ,Besides Emirates develop the mass communication technologies such as internet and smartphones to target the various audiences.It is a greater channel .this media can attract many potential consumers...
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...London school of commerce | Business Research Methodology | BABS: Semester 4 | | Mashrur Sadmaan Hasan ID: 0023MSOT0613 | Dec-2013 | bKash Customer Satisfaction Research Methodology Abstract My research is about customer satisfaction of “cash in” and “cash out” services of bKash. I will talk about the usefulness of M-commerce by bKash and its success in Bangladesh for people with low income. For this, I will make a survey of 60 bKash customers and form 11 hypothesis’s about this. My model will show how each aspect of bKash’s services affects customer satisfaction. Using the research I will find if customers of bKash are satisfied and how bKash can improve its services. Introduction Many new kinds of business’s have emerged due to widespread use of cell phones. The number of cell phone users in Bangladesh is increasing and therefore these kind of business’s are booming. Different kinds of services are offered by mobile banking such as balance check, transfer of funds, bill payments, cash withdrawal services. bKash offers mobile banking services around Bangladesh via agents. This service was introduced in Bangladesh by BRAC bank and Money in motion. The 3 things necessary to run business by financial institutions are gaining trust, balancing safety with choice and increasing transparency. Today, business’ are building trust of consumers through advertising and providing consumers with good service. This service is spreading...
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...Introdution Spearheaded by one of the most admired and innovative airlines in the world, the Emirates Group is a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry. Emirates would like to extend the same warm welcome that our cabin crew are famous for as you explore their Company and learn about the Vision & Values which make Our Brands the best in the business. Question 1 Nowadays, Emirate is a major player in the globalairline industry. Emirate always focuses on quality rather than quantity. Emirate always take the first step to develop the new technology so Emirate have a leased boeing 737 and airbus 300B4, Emirate has never less than 20% annual growth. That information shows that Emirate is a successful company in the market. Emirate are using differnet marketing strategy has been successful in creating a positive brand image with current and potential customers. In the following, we explain how Emirate can to do that. Emirates use different media method to introduce thir products,routes and air craft to the consumers. Those media method can reduce the search time by the costomers.For example Emirates use commercial and print advertisements which is their major media hightlight to introduce the products. ,Besides Emirates develop the mass communication technologies such as internet and smartphones to target the various audiences.It is a greater channel .this media can attract many potential consumers...
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...Artificial Intelligence: Fact or Fiction Virginia Vidaurri INF 103 Computer Literacy Instructor: Jeanette Cobabe December 3, 2012 Artificial Intelligence: Fact or Fiction What is Artificial Intelligence? The term Artificial Intelligence came into being in 1956, when it was proposed by John McCarthy (Bowles, 2010). This refers to the ability to “create a computer that could perform logical operations so well that it could actually learn and become sentient or conscious.” (Bowles, 2010). Our text defines intelligence as “the capacity for learning, reasoning, understanding, and similar forms of mental activity.” (Bowles, 2010). The problem with this definition is it’s not so clear cut when it is referring to machines (Bowles, 2010). The ultimate goal with Artificial Intelligence is to create a machine that can actually think, as a person thinks, but I’m not sure this goal is capable of being fully realized. In 1937, Alan Turing, a mathematician, developed what he called a Turing Machine, which was supposed to be an intelligent machine (Bowes, 2010). Then in 1950, using this machine, Turing proposed the Turing Test, which he thought “could prove whether or not a computer was intelligent” (Bowles, 2010). In this experiment, there was a judge who would communicate with a person and a computer, each hidden behind a different curtain. If the judge couldn’t tell the difference between the computer and the “real person”, then the computer would be considered...
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...Improving organizational culture in Art Plast Company. Tamasha Pussurmanova Tamasha02.04@gmail.com 415 316-3808 Leadership & Organizational Behavior- MGMT591 DeVry University, Keller Graduate School of Management June20, 2014 Abstract The company’s main problem is the shortage of effective, communication between departments and the public resulting in, accordingly a loss of customers and declining sales. Improving organizational functioning and changing organizational culture would help alleviate the company’s problems and improve manufacturing efficiency and sales. I believe that the improving organizational functioning will not only take the enterprise to a new level, but also will help restore company growth by broadening its consumer base and bring cohesive team-work. This will allow the company to be more agile in responding to rapidly changing markets. Creating a new way to communicate with consumers, building an effective strategy to achieve organizational goals can bring the company future success. Introduction Art Plast Company, Ltd. is located in Almaty, Kazakhstan. The company produces plastic packaging and polyethylene films. The Art Plast Company was founded in 2006 with six shareholders and in 2011 was bought by Askar Pussurmanov. In 2012 revenue of the company was 200 million tenge (1,100 000 US dollars) and in 2013 decreased to 130 million tenge (710,000 US dollar). It is a small size company, has only thirty five employees. There are twenty-five...
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...Cultural differences in Daily communication between China and America 1. Introtion People have different lifestyle, thinking patterns, behaviors and values, which all inflect one another. In many cross-cultural conversations, misunderstanding can be caused by distinction in the understanding of a same word in the culture difference. A serious question may therefore bring great laghter, while an innocuous statement horrible anger,which caused by culture difference. Experts in sociology claimed that every single culture is distinctive. The word 'culture' is defined as follow in Oxford Advanced Learner's English Chinese Dictionary: customs,arts, social institutions, etc of a particular group or people. Among all distinctions, difference in daily life plays a special role. More details of lifes oversees are shown with the rapid development of communication and media. Facing that very difference between the Chinese and the American however, seems to have led to confusion and even further, false and unscientific evaluation, thus the eventual cultural conflict and descrimination. This paper will therefore focus on the distinction of the Chinese and American culture from the aspect of daily communication . 2.The Importance of Cross-Cultural Communication Because of various reasons, there are a lot of cultural differences between China and the U.S. This creates a barrier for cross-cultural communications. Due to globalization and social development...
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...INTRODUCTION The Electronic commerce or e-Commerce as is known today evolved as businesses (end to end process) started to shift from real time market to digital market. All of the business today as we see is done over the internet and anything which is not there is meant to be wiped off. Ecommerce, the online shopping system has brought down political and physical barriers giving everyone in the world an equal playing ground for their market, everyone can put their products on sale through the e-stores (website dedicated to selling of product, a virtual store). Online shopping has ushered in a new era in the lives of young college- and office-goers. They end up buying all their necessary and not-so necessary items from online sites. With the options of cash-on-delivery, these sites have become all the more acceptable to many people. Online shopping or online retailing is a form of electronic commerce whereby consumers directly buy goods or services from a seller over the Internet without an intermediary service. An online shop, eshop, e-store, Internet shop, webshop, webstore, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or shopping centre. The process is called business-to-consumer (B2C) online shopping. When a business buys from another business it is called business-to-business (B2B) online shopping. [pic] HISTORY The history of ecommerce would rightly be back-tracked by the time people...
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...GO GREEN - A CHANGE THAT CAN CHANGE OUR LIVES 1. 2. 3. 4. 5. 6. 7. 8. 9. Contents.......................................................................................................... 1 Vision and Mission and definition of Corporate Governance ............................ 2 Introduction..................................................................................................... 3 ICSI Map ......................................................................................................... 4 Objectives and Functions ................................................................................. 5 Council and its Committees and Organisation Structure of the ICSI .................. 6 Role of Company Secretary.............................................................................. 7 Career Path.....................................................................................................11 ICSI at your Desktop.......................................................................................13 10. Company Secretary Management Information Center ...................................14 11. Professional Development and Continuing Education .....................................16 12. Publications ....................................................................................................18 13. Memorandum of Understanding (MOU) .........................................................19 14. ICSI's Major Initiatives in Corporate Governance...
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...ACKNOWLEDGEMENTS This thesis could not have been completed without the help and support from a number of people. First and foremost, I would like to express my sincere gratitude to Mrs. Hoang Tuyet Minh, my supervisor, who has patiently and constantly supported me through the stages of the study, and whose stimulating ideas, expertise, and suggestions have inspired me greatly through my growth as an academic researcher. A special word of thanks goes to other teachers of the Faculty of English at Hanoi Open University for their ideas, support, encouragement and help in supplying materials and their valuable suggestion for me to have this thesis accomplished. Thanks for encouraging of the students in Group of English language courses K2 to help me overcome difficulties to complete this thesis. Last but not least, I am greatly indebted to my family for the sacrifice they have devoted to the fulfillment of this academic work. This thesis cannot avoid limitation, so I wish to receive comments and opinions to make it better. Contents 1, Outline 3 2, Scientific notice 5 3, Article 6 4, Scientific report 10 5, Assignment 23 How to use body-language for second year major English students at Hanoi Open University effectively TABLE OF CONTENTS | | ...
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