...Communicating in the Workplace Catherine Leon University of Phoenix Business Communications and Critical Thinking BCOM/275 Anthony Stern September 12, 2011 Communicating in the Workplace Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding #1 Who was the sender? Co-worker Who was the receiver? Myself What was the message? “Please order coveralls for a technician at the refinery using the protocol previously sent “(L. Metzger, personal communication, August 30, 2011) What channel was used to send the message? Email What was the misunderstanding that occurred? The protocol previously sent was instructions for ordering coverall for a regular refinery worker. Sender failed to state that this was a contractor and not a regular refinery worker. The protocol previously sent does not give instructions to order directly through the vendor as opposed to online ordering. Contractors require special patches on their coveralls that can only be obtained through the vendor directly. How could the misunderstanding have been avoided? Had the sender specified this was a contractor and to “spot buy” directly from the vendor. What did you learn about the communication process from this activity? When communicating via email, make sure to include who, what, where, when, and why. What seemed to be the main...
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...Communicating in the Workplace Odis D. Atkinson BCOM/275 January 12, 2015 David Perry Assignment 1.1 Communicating in the Workplace Misunderstanding #1 Who was the sender? Manger Who was the receiver? Subordinate What was the message? Use of an operating system What channel was used to send the message? Face-to-Face What was the misunderstanding that occurred? The explanation of the proper use operating features. How could the misunderstanding have been avoided? Instructions and training on the operating system and its features. 1. What did you learn about the communication process from this activity? The message was not properly decoded from the manager to the subordinate which caused the breakdown. In the communication process step eight was missed because the manager did not gain feedback to ensure the message was understood. 2. What seemed to be the main causes of the misunderstandings? The cause seemed to be that there was no training, feedback, and follow-up conducted by the manager to ensure the task was understood. Misunderstanding #2 Who was the sender? Customer Who was the receiver? Manager What was the message? How to print additional photo prints from the printing system. What channel was used to send the message? Face-to-Face What was the misunderstanding that occurred? The customer ask for clarification on how to use the printing machine to print...
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...Communicating in the Workplace R. John Campshure II BCOM/275 January 14, 2014 Barbi Brokhoff Communicating in the Workplace Communicating in the workplace. In this paper I will talk about two misunderstandings I have had and will explain my experiences. I will endeavor to identify the roles of the sender and receiver, what the message was, the channel that was being used, what the misunderstanding was, and how the misunderstanding could have been avoided. I will also explain what I learned about the communication process from this exercise and also what seemed to be the main cause of the misunderstandings. I had a customer the other day who was having difficulty getting her phone added to her car through Bluetooth. I had said I would help her but I just couldn’t seem to get her to understand what I was saying. It ended up taking a lot longer than it should have taken but I was able to help her in the end. In this situation I was the sender and my customer was the receiver. A voice channel was being used as well as a visual channel as I had to show her as well as describe to her the steps in the process. The misunderstanding was that she needed to have her Bluetooth turned on and she wasn’t very tech savvy. This all could have been avoided by slowing down and being more patient with her. I learned that not everyone is technologically smart and are just getting by but by slowing down and realizing this it is possible to teach anyone how to use anything. The second...
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...Communicating in the Workplace: Assignment 1.1 Who was the sender? I was the sender in the misunderstanding. Who was the receiver? The receiver was a supply vendor that I ordered supplies from. What was the message? I was trying to order a certain style of parchment paper for awards to be printed on. What channel was used to send the message? Computer based ordering program provided by employer. It was basically internet based communication. What was the misunderstanding that occurred? The wrong paper was delivered to my ship, and new paper had to be ordered. The stock number that was put in for the paper was similar to the one meant to be ordered, resulting in the wrong order. How could the misunderstanding have been avoided? A double check of the order, and communication between the purchaser and supplier to ensure the order was correct. Instead of just putting in an order and pushing send, a phone call could have been made to ensure the correct items were put in for order. Who was the sender? The sender was a superior enlisted supervisor that was in charge of putting together a watch schedule for a special detail. Who was the receiver? The receiver was all supervisors of all personnel included in the watch list. What was the message? The message was when the watch was to take place, including who was to start and how often the personnel would rotate, and when the watch would stop. What channel was used to send the message? Email was used to send out the...
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...communications being properly encoded and decoded to ensure that all communications are understood by the respective audience. A prime example of communication at the workplace brings Enron to mind. As described in our textbook, “Enron executives invested an incredible amount of time and energy , and literally spent millions of dollars on accountants and lawyers, in order to make their activities so complex they were not likely to be discovered, much less understood or successfully prosecuted against” (Hamilton, 2005, p. 32). I like this example because it clearly demonstrates how their complex practices led to very poor communications with the rest of the world. Enron’s complex practices were quite effective in fooling everybody but god for many years. My point here is to demonstrate just how powerful communication can be in organizations. Communication is important in all levels of an organization. For example, co-workers may communicate amongst themselves. Effective ways to do so obviously depend on the environment. If it is a noisy factory, verbal communication would be ineffective so employees may communicate nonverbally with hand signals, gestures, or facial expressions. Employees also need communication with their bosses, this can be done in verbally in person, or in writing. If a supervisor is communicating the worker’s assigned work area, or desired production for the day, verbal communication would work fine, but if vast amounts, or important information...
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...ASSIGNMENT: Communicating in the Workplace Greg Garvey Misunderstand #1 1. Who was the sender? Myself (Greg) 2. Who was the receiver? My Boss (“Mike”) 3. What was the message? We had been sending emails back and forth regarding an issue that I had with one of our sales personal. I was trying to explain what happened and he wasn’t catching on to what I was communicating to him. 4. What channel was used to send the message? Email. 5. What was the misunderstanding that occurred? He had a hard time understanding what I was trying to communicate to him regarding what had been done. He kept saying that something wasn’t making sense. 6. How could the misunderstanding have been avoided? In looking back, a phone call would have helped the situation significantly. In regards to the email message, I should have taken the time to expand on my original email and provided additional details that put together would have made more sense. Questions: 1. What did you learn about the communication process from this activity? I felt that this was a great example of the encoding/decoding elements. Had the message been more clearly thought out and presented for the receiver, it might not have turned into a lot back and forth for clarification. 2. What seemed to be the main cause of the misunderstandings? I thought that “Mike” was up to speed on what was going on based on previous emails that he had been “BCC’d” on. After a few emails back and forth, it became clear that he hadn’t gotten...
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...1 Communication Process Model Jeff Berntgen BCOM/275 10/31/2014 Lloyd Krieger 2 Misunderstanding 1 ------------------------------------------------- Who was the sender? | ------------------------------------------------- Coworker | ------------------------------------------------- Who was the receiver? | ------------------------------------------------- Client | ------------------------------------------------- What was the message?------------------------------------------------- | ------------------------------------------------- System requirements for successful navigation of company online portal | ------------------------------------------------- What channel was used to send the message? | ------------------------------------------------- Verbal, over the phone | ------------------------------------------------- What was the misunderstanding that occurred?------------------------------------------------- ------------------------------------------------- ------------------------------------------------- | ------------------------------------------------- The client was unable to navigate the system, and did not understand the system requirements or the terms the support analyst was using. | ------------------------------------------------- How could the misunderstanding have been avoided?------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ...
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...A misunderstanding that I had was with a protocol with clearing mold that I had to do for work. I have some knowledge of lead and asbestos, but mold I was not that familiar with. I went and conducted a clearance test for mold for our CIH’s. He told me to go and collect the sample of air from outside of our containment area, once that was done I was to collect the air and then tape lift the sample from outside and the same thing from inside the area of containment. This was a simple thing to do. Later in the month our VP asked me to do the same procedure at another client’s location. I told our VP that I was not experience in this department and did not know the proper protocol. The VP asked if I was included in the CIH clearance and to do the same procedure. I knew what procedure he was talking about and did not take the time out to read the paperwork that was given to me for the CIH project. When the results came back from the lab I got a call from the VP asking if I took samples of the air outside of the clients building. I told him that I did not do that because I was told by you to use the protocol for sampling that was done for the project before. I was then told that the directions were written down on the paperwork that was given to me for the collection of samples of the building’s exterior and what I was doing was not correct. Who is the Sender? Companies VP Who is the receiver? Me What was the message? Carefully read all paperwork What channel was used to send the...
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...Examples of Misunderstandings Dominee Phillips BCOM 275 September 5, 2012 Examples of Misunderstandings The misunderstanding happened just the other day. I work in a reproductive health clinic. The sender would be the medical assistants and the patient and I would be the receiver. This day a patient who was scheduled for a procedure came into the clinic. I was at the front desk so therefore I checked the patient in for her appointment. I proceeded to get the patient checking in quickly and noticed that she had no insurance and was paying cash for her visit. After following the standard check-in work flow, I collected the patient’s cash payment. Well to my surprise the patient had to come back the next day to complete her procedure. Not confirming with the front deck, which was myself, the medical assistant didn’t flag the chart that patient had to pay extra for anesthesia but the patient knew to bring extra money back. Between the medical assistant and the patient this ended up being a verbal channel to send the message. The misunderstanding was that I didn’t know about the additional charge. At that moment I felt as if I didn’t complete to task of check-in. To avoid this misunderstanding, the medical assistant show had wrote down in the charge that patient would return the next day for procedure, please charge her for anesthesia…patient is aware! So therefore, when the patient came in the next day for her visit, I would have asked for the payment...
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...Who was the sender? | Teacher | Who was the receiver? | Student | What was the message? | “Do those problems.” | What channel was used to send? | | The message? | Voice | What was the misunderstanding? | | That occurred? | “Those problems” was not enough information. | How could the misunderstanding? | | Have been avoided? | If I had been told what problems to do. | | | Assignments ASSIGNMENT 1.1: COMMUNICATION PROCESS MODEL Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I know this may seem like a small misunderstanding but what I learned from this activity is that sometimes messages need to be specific. My teacher told me to do ‘those problems’ which were on a page in a book and then she left in a hurry because she was late for a meeting. Which problems I needed to do wasn’t specified as the page was split into three different sets of problems, so I did them all. The next day we had a laugh because only one set was required and thankfully I was given extra credit for the misunderstanding. 2. What seemed to be the main causes of the misunderstandings? The specifics. In...
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...communication Tools of communication o Which forms of communication to use o Which forms work best Know your Audience o Understanding who your audience is Communication Barriers o Where communication barriers exist o What are you trying to say Follow up o Following up your communication is essential Conclusion Executive Summary Effective communication in the workplace today is essential. Knowing who you are communicating to, and the message you want to convey is important. Making sure that you have to appropriate tools to do this is just as important if not, more important, because if you don’t have the right tools, it won’t work. Make sure that the audience you are communicating with knows that you not only conveyed your message, but you also heard what they had to say, by doing a follow-up communication. Because so much time is spent in the workplace, being an effective communicator will make for a cohesive, and effective workplace. Introduction Effective communication is essential to the success of any business organization. Communication within the workplace is sometimes overlooked and not thought to be an important aspect of the work environment. Because the average working person spends twothousand and eighty hours a year at work, and whether you are the manager or the subordinate it is crucial to have good communication skills because they form the most vital part of your work day. (H. Morgan, 2014) Tools of communication In order...
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...The Basics of Communicating Effectively in the Workplace Strayer University Professor Nichole Harris May 7, 2014 The Basics of Communicating Effectively in the Workplace According to the Global Post, the keys to effective communication in the workplace are completeness, conciseness, consideration, concreteness, clarity, courteous, and correctness (commonly referred to as the seven C’s). The first being the most important - it is essential to be complete in your thought process when communicating. “A complete message answers six questions: who, what, when, where, why and how” (Nordmeyer, 2014). Effective communication is necessary in all phases of life from communicating as a student, as a professional, as a citizen and as a family member. There are several components to communicating effectively in the workplace – eye contact, body language and tone (Kelly, McGowen, Williams, 2014). Effective communication is a common practice in my workplace. Throughout the year the marketing department sponsors outings for the department heads and clients of the investment banking teams. The meetings that are held that lead up to these events involve planning, assigning, and executing. When the manager has his meetings to discuss any of these events, he practices the seven C’s of effective communication asking the questions of completeness – who, what, when, where, why and how. Who is assigned the various tasks for these events such as when will the event be held, where...
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...Week One Student Guide This week introduces the basics of the communication process including the steps in the communication process and understanding the roles of the listener and the receiver. The readings in Communicating in the Workplace focus on the basics of communication including the various roles, channels, and the importance of the message. The readings in Critical Thinking provid background for the concepts of persuasion, arguments, and critical thinking that are involved in much of communication. This week’s topic, the communication process, is the foundation for the remainder of the course. The Communication Process OBJECTIVE: Explain the steps in the communication process. Resources: Ch. 1 of Communicating in the Workplace, Ch. 1 & 2 of Critical Thinking, and University of Phoenix Material: Communication Process Content • Ch. 1: Communication Concepts of Communicating in the Workplace o Communication Is Important o Communication Defined o Communication Process Model • Sender/Receiver • Encoding • Decoding • Message • Channel • Feedback o Communication Principles • Communication occurs within a context • Communication is unavoidable • Communication occurs at different levels • Communication requires ethical choices • Communication has its limitations o Communication Barriers • Noise • Gaps ...
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...Communication is the exchange and flow of information and ideas from one individual to another via the usage of the mouth. This can be through the telephone, fax mail, email, or the aspect of using the face-face entity at the workplace. Basically, this document will illustrate in detail on how to undertake the approach of involving better and improved communication ways that lead to better and positive outcome of the firm. In essence, this shows that the paper is intended to bring about a positive outcome that would be influenced by the presence of improved communication links within a workplace environment (Perkins, 2010). Problem statement Basically, this paper tends to base its attribute on how to improve interaction in the workplace, and hence bring about a positive outcome in the workplace. Therefore, it is essential for firms to undertake the aspect of looking for better ways that can be put into practice improved communication approaches in order to enable the workplace atmosphere contribute to positive outcome. This will be an approach that will assist both clients and the employees working in the firm at stake in the market (Lasater, 2010). Statement of objective The paper is entailed to show that the presence of improved communication links at the workplace is essential as they are designed to generate positive implications. Basically, it also goes to the extent of illustrating that coordination of the individuals involved in the improvement of communication are also imperative...
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...following, the importance of teamwork in the workplace, strategies to help our team effective in communication, and also strategies to help our team effective in collaboration. The Importance of Teamwork in the Workplace As stated in Communicating in the Workplace, Chapter 8, “Teamwork is Important”. With teamwork, you are able to realize the same knowledge you may know but from several different perspectives, combining what you know to what you have learned. In the workplace, this is beneficial because it gives us workers new ideas and thoughts that contribute to our work. Participating in a team at work can result in several benefits. For instance, when we work together, we come up with new ideas and solutions to better our services provided. Since there are several groups working on different areas with multiple people assigned to improving that area, this can lead to an increase in customer satisfaction. Along with customer satisfaction comes satisfaction from the boss, which I know is very beneficial to us all. Strategies for Effective Team Communication Communication, to me, is the root of success. You have to conversate in order to cooperate. Since there will be several people in a group, communicating can tend to be hectic, ignored, and misunderstood. I ask that you all consider watching the video Teamwork in the Workplace. You should be able to understand the importance of communicating with your team members and how not communicating effectively can leave a negative impression...
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