...Audience Paper and Communication Release BCOM/275 August 29, 2012 Audience Paper and Communication Release When delivering news of a catastrophic nature it is important to understand the audience receiving the information. The story of over 30 Workers trapped after a Chilean Copper Mine Collapse involved many types of audiences. It was important that each audience received information according to their role in the successful evacuation of the miners. The audiences that needed communication were the miners’ family members, the company employees, clergy members, rescue teams, news reporters, and emergency medical personnel. When providing information to the audience the verbal language components of phonemes, syntax, semantics, and pragmatics and nonverbal communication components to consider are chronemics, proxemics, oculesics, kinesics, haptics, vocalics, and personal styles is something to consider to ensuring the correct message is delivered. When delivering news to the family members and to the company’s employees it is important to have factual information about the miners who are trapped; family members and co-workers will want to know the names of the miners, if the miners are alive, and the activities that will take place to rescue the miners along with an estimated time line of rescue; this can be achieved by setting up an informational center. Another thing to consider is the timeliness of updated information about the rescue activities and the health...
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...Associate Level Material Appendix B Audience-Focused Communication Matrix Use the matrix to complete the information. Write 3-4 sentences for each item. • What are some audience characteristics you need to consider? • What communication channels would be appropriate and why? • What would you do to ensure your message is effective? • What are some considerations you must keep in mind given the diversity of the audience? |Audience-Focused Communication | |Audience |Audience Characteristics |Channels of Communication |Strategies to Ensure Effective |Audience Diversity Considerations | | | | |Messages | | |Managers |Be mindful of the work history. This |I would use numbers and graphs to show |I would want them to be a team and |When communicating with any given audience, | | |would let me know to be detailed in my |growth. I think that this would be easier |together. Letting the team know with |you should always be mindful of the | | |findings. Keep...
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...Knowing the Audience and Communication Release Terry Trimm BCOM/275 September 30, 2013 Diannah Thomas Knowing the Audience and Communication Release Communication releases about serious incidents that involve the potential for loss of life can have an impact on the future public opinion of an organization or company. Knowing who the audience is can help channel the efforts necessary to minimize the need for damage control. The manner, in which news is relayed to individuals in a time of crisis, can be detrimental to the family members and even the individuals that are experiencing the trauma. The potential needs of the families of the miners would be to take care in the delivery of the message. The delivery of the message should be one of sincerity and concern. The family members in a devastating situation, such as that of the Chilean miners, would need to be regarded with care and consideration, considering their lives would have been turned upside down. Upon the initial release of the information the families should be given a reasonable amount of detail about the impending fate of their family member involved in the crisis. The consideration should be of privacy and also of constant feedback based on the efforts, being afforded to the individuals experiencing the devastation firsthand. The families would be in a state of shock and disbelief, but also possibly worried about their survival during this time, as the individual trapped in the mine was probably the...
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...BCOM 230 – Communication and the Audience ( A+Material ) Get Tutorial by Clicking on the link below or Copy Paste Link in Your Browser https://hwguiders.com/downloads/bcom-230-communication-and-the-audience-amaterial/ For More Courses and Exams use this form ( http://hwguiders.com/contact-us/ ) Feel Free to Search your Class through Our Product Categories or From Our Search Bar (http://hwguiders.com/ ) Communication and the Audience BCOM 230 Hank Parisi Mary Anderson Michael Wolper Sara Slevin Suzanne Beal Cynthia Gernertt ACCOUNTANT-PEER E-MAIL TO ACCOUNTING DEPARTMENT From: Beth Riordan Manufacturing To: Accounting Department Cc: John Subject: Status of Due Diligence Investigation All Concerned - Just an update on the DD report, everything went out as planned, the return data request included a checklist that covered the following areas; corporate matters, financial statements, tax/governmental reports and compliance, personal property, contracts and agreements, real property, intellectual property, insurance, litigation, affiliate transactions or arrangements, and environmental protection. I realize some of these areas may not apply to this particular company, but I wanted to make sure I covered all bases. Better to ask and have it not apply than not ask and miss important information. They have replied on some of the areas, mostly the easy ones that had little or nothing to report back, and they have addressed some of the financial information...
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...there was no word on their fate. As the days passed, Chileans grew increasingly skeptical that any of the miners had survived — let alone all of them. But when a small bore hole reached the miners’ refuge, they sent up a message telling rescuers they were still alive” (New York Times 2011, October 12). The method in which each news source or media outlet chose to cover and convey the information; can and will determine how the reader, viewer, or listener will translate the received information. Understanding the Audience When considering the different roles and people of the audience when transferring information in an informative method; we must begin to try and understand human emotion, religious beliefs/concepts and theories, ethnicity, region, and a host of other components that are key when appealing to the target audience. Knowing who the people are that the message is being conveyed to will ensure the effectiveness and audience appeal of the message. For example; “Many of the miners came bounding out of their rescue capsule as pictures of energy and health, able not only to walk, but, in one case, to leap around, hug everyone in sight and lead cheers. Their apparent robustness was testimony to the rescue diet threaded down to them through the tiny borehole that reached them on Aug. 22, but also to the way they organized themselves to keep their environment clean, find water and get exercise” (New York...
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...Knowing Your Audience Paper & Communication Release Lavonda Lambert BCOM/275 December 18, 2013 Mark Trollinger Knowing Your Audience Paper & Communication Release When a company needs to pass information to another organization or a group of people it is very important that the company knows their audience. If the information is regarding a disaster, it is even more important to make sure the company knows their audience. One example of a company needing to know their audience was the Chilean copper mine in South America. In such a disastrous circumstance, the company would need to take great care in how the world found out about the disaster. If not done properly then the companies audience, the world, would view the company is a much worse light then if they had properly released the information. There are two ways in which the company would be releasing information. According to Cheesebro, O’Conner, and Rios, “the key to effective communication is shared understanding of the information and involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators” (Cheesebro, O'Conner, & Francisco, 2010, para. 4, Chapter 1, “Communication in the Workplace"). Before speaking to an audience, the speaker must determine the roles of the audience. In an audience, a diversity of cultures, personalities, age ranges, and different education levels are present, therefore, speaking to the audience is challenging. yourThe first...
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...Knowing Your Audience Paper and Communication Release Marian Munteanu BCOM/275 07MAY2012 Ralph Schoen Knowing Your Audience Paper and Communication Release As we all know how important it is to use proper communication we also must ensure that the receivers of that message understands the information we are providing to them. As we will notice with the communication during the Chilean copper mine accident in South America, knowing your audience proves to be even more significant when a company has to deal with the outcome resulting from a disaster. Understanding that families and workers need to me told in different manners is a key. The company had to send sympathetic messages to the families, had to inform them about the efforts was made to save their loved ones. On August 5, 2010, a small copper mine in northern Chile collapsed trapping inside of it 33 miners. The mining company Minera San Esteban Primera, had to take on the very difficult task of informing families, workers within the company, and media about this fatal accident. These miners were trapped some 300 meters underground, they had limited oxygen supplies, little food, or water for such a catastrophe. The agents chosen by the company to handle these releases took great care in how straightforward and honest information was delivered in order to keep the company’s reputation intact. Once news was leaked of the accident and everyone glued themselves...
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...It is safe to say that a major component of communication of any kind is to know your audience. Understanding the recipients of the message that is being communicated will allow the sender to use the proper type of communication, tone and type of information to include in the message. Knowing your audience will ensure that the message is delivered appropriately and that the audience completely understands the message without any misunderstandings or confusion. In the event of a disaster or other catastrophe, knowing the audience that you will be delivering this message to is extremely vital and important. In this essay I will convey the importance of knowing your audience in regards to the communications that went out to the public about the Chilean copper mine collapse in South America. On August 5, 2010, a small copper mine in northern Chile collapsed trapping inside of it 33 miners (Weik, 2010). The 33 miners were trapped 300 meters below ground with very little food, oxygen or water. News of the collapse spread around the world and many feared that the miners would all perish before being rescued (Illiano, Wade, 2010). The world held a collective breath when after seventeen days of drilling contact was made and all 33 miners appeared to have survived the ordeal. Initially the miners were told that it would take up to 4 months to pull them up to the surface (Guardian.co.uk, 2010). A total of 69 days after the collapse, the first miner was pulled up by s specifically...
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...Knowing Your Audience Paper and Communication Release Insert Name XBCOM/275 July 28th, 2013 Colette Franklin Knowing Your Audience Paper and Communication Release When you are trying to portray a message, it is important to remember who your audience is. The way you deliver a message will depend on your audience and if you are delivering the message informally, formally, personally, or on behalf of a company. The way you deliver a message after an accident or disaster is important, as you are people with a fragile situation and fragile people involved. If a company portrays, through their messages, that the situation is not under control or that they do not care there will be consequences for that company and anybody affiliated with the company. When there is information regarding an accident or disaster, it's important for the company know their audience. For instance, the San Esteban Mining Company needed to know how to respond to each of the audience (families, employees, and the stakeholders) in the case of the Chilean copper mine in South America. It was on Thursday, August 5, 2010, a shaft collapsed in the Chilean copper mine trapping 33 miners 2,300 feet below ground. Immediately, a rescue mission was underway, however, another collapse in the mine stalled the efforts of the rescue crews for hours (Weik, 2010). The 33 miners remained trapped in the mine for more than two months; during this time the world kept watch as the government upheld a communications strategy...
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...Knowing Your Audience Paper and Communication Release Erroll Hooker BCOM 275 August 16, 2014 DR. Renee Green Knowing Your Audience Paper and Communication Release We all know how important the use of good communication can calm the uncertainties of a wearisome person. It is vital that the audience the message is sent to can comprehend the information being provided. One must ensure that his thought process in the information shared with others will not lead to a misunderstanding. As we look at the Chilean copper mine disaster in South America, knowing the audience will help the company communicate effectively between the workers needs, the needs of the entombed family members and the mass media. This information has to be told to each group in a different way. As we can all remember, a small copper mine in northern Chile suffered a cave-in on August 5, 2010, leaving 33 workers trapped underground at a depth of around 300 meters (Weik, 2010). The Minera San Esteban Primera copper mining company, has a tough task ahead of them, to provide vital information to the families and coworkers of the 33 trapped miners. Dealing with this extremely sensitive subject matter, the mining company will have to pay close attention to the way it uses its approach to update its audience. Dealing with the employee How will the Minera San Esteban Primera copper mining company communication help its employees to pull through this heartbreaking event? The company must be decisively...
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...Knowing Your Audience Paper and Communication Release Armentha Handy BCOM/275 Business Communications and Critical Thinking January 2, 2014 Professor Joseph Scott A little Coppermine that's situated in Chile, experienced a cave in that caused a total of thirty-three miners to be trapped underground August 5, 2010. The miners were trapped without sufficient oxygen, water, or food; no one knew for sure if the miners would stay alive. These miners were stuck underground for four tiring days; there was nothing that even suggested that any of the miners were still alive. There is no precedence of this event in which miners survive being caught below the ground for a long time (Yang, 2010). As luck would have it, all of the tears shed by the miners loved ones; were replaced by pure astonishment when all thirty-three of the miners were found and saved without any of their lives being lost. On one, no matter what the situation is ever thinks that something like the event above could take place, until it does. The company is responsible for contacting the families of everyone trapped underground; the company must also inform their other employees. This type of situation is not something that people are prepared for. This form of communication must be handled very carefully by means of the addressees to remember. There will be some thoughtfulness to keep in mind specifying the diverse positions and persons in the addressees. This paper will discuss...
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...Knowing Your Audience Paper and Communication Release MPS BCOM/275 July 7, 2014 JGC Knowing Your Audience Paper and Communication Release Failure to research audience demographics will, most likely, result in an ineffective reception of any message. However, performing an analysis of an audience and tailoring the presentation to meet its needs can mean the difference between triumph and disaster in how listeners receive and decode information. On August 5, 2010, the main entrance into the San José Mine, near Copiapó, Chile, collapsed trapping 33 miners approximately 2,300 feet underground for more than 2 months. The miners’ family members, and by extension, the world, grew increasingly concerned about the well-being of the men as there was no way of determining the actual state of the miners initially. On August 22, 2010, after digging a small hole through the roof the mine’s shelter area, a message was sent to the earth’s surface, via note, stating that everyone was alive. From the onset of the accident, the Chilean government recruited the services of mining industry professionals and on October 13, 2010, the first miner was lifted out of the mine. All 33 men were safely retrieved in less than 24 hours and reunited with their families. The way in which the Chilean government and the enlisted professionals handled the dissemination of information, proved successful in how they wanted the viewing and listening public to receive the messages. When delivering a pertinent...
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...Knowing Your Audience and Communication BCOMMS/275 The article Over 30 workers trapped after Chilean copper mine collapse by Weik, 2010 gave a poor accounting of the issue at hand. The flow of the article was poor, and the communication itself offered the copper miner families and employees of the company little information and no clear next steps. During times of emergency, clear and concise communications are critical. Companies should have communication plans in place to act swiftly and effectively in emergency situations. Crisis plans should be developed, ready for use when necessary. It is during these times that companies do not have the luxury to pour through materials and follow long procedures to act on the matter at hand (Woods, 2006) Effective communication is essential in the response and recovery phases of emergency management. It helps with decision making, assists in selecting from the various forms of communication, and identifies gaps in notification and response communications. Employers should communicate with their employees so they can respond in an accurate, professional, and timely manner. They need to know what to do, what steps need to be taken, and how to prioritize key functions (Woods, 2006) In the instance of the Chilean mine collapse, when disaster struck, both the family members of the miners and the employees of the...
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...Knowing you Audience and Communication Release Paper Anthony Quinn University of Phoenix Business Communication BCOM/275 Stephen Goodman 09/02/2013 The family members would be the first people to consider. When approaching them, we should be very careful with our words. We want to assure them that everything and anything is being done to bring the miners back home safely. We will also make sure they are comfortable while they wait for their families to be returned. Co-workers and friends would be the second people to consider. We will also approach them the same by being careful with our words. With the co-workers we want to assure them that this was a freak accident and that before the mine is back up and operating again that there will be more safety measures in place. Some potential needs to be provided to the families of the miners in receiving a message about this event would be to address them very carefully. Once you distinguish what has happened you must assure them that everything will be ok. You must explain to them the process that is being taken to safely retrieve the miners out. We will give the family members specific lines to call to help them deal with the stress and depression. We will also offer any sort of compensation that is needed to help them live while the miners are trapped. Some potential needs to be provided to the company’s...
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...Individual Assignment 1.1 | Misunderstanding 1 (M1) | Misunderstanding 2 (M2) | Who was the sender? | I, Ardra English, was the sender. | My supervisor was the sender. | Who was the receiver? | My co-worker was the receiver. | I was the receiver. | What was the message? | I was school shopping this weekend, and I noticed there are four new bus shelters at the corner of Forest Lane and Abrams Road. Prepare the schedules, and I will post them immediately. | Are there any time changes that affect the schedules on the pylons? | What channel was used to send the message? | Face-to-face, verbal communication. | E-mail | What was the misunderstanding that occurred? | He did not want to create the schedules. | She did not specifically ask for the changes, and I did not realize that she wanted me to create the schedules for the pylons. | How could the misunderstanding have been avoided? | There are no established standard operating procedures for creating and installing the schedules. | I feel that my supervisor should have been more specific about her needs. I did not know that she wanted me to create the schedules, and submit them to her. | In the first misunderstanding, I learned that I should have listened to why the co-worker did not want to create the schedule. From his experience as a graphic artist, he waited until the manager in the Passenger Amenities Department sent notice to install the schedule. From my experience in customer service, when there...
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