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Communication Barriers

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BA (Hons) Communication
Cohort: BC/08/PT - Aug Intake

Examinations for 2008 – 2009 / Semester II
MODULE: COMMUNICATING AT WORK 1
MODULE CODE: COMM 1202 Duration: 2 Hours Reading time: 15 Minutes

Instructions to Candidates:
1. 2. 3. 4. This paper contains two sections: Section A is compulsory and you may answer any 2 questions from Section B Please start each new question on a fresh page Marking scheme is shown in the right hand corner of each question Total marks 100.

This question paper contains 5 questions and 4 pages.

Page 1 of 4
SSDT9

SECTION A: COMPULSORY QUESTION 1: (40 MARKS) Computer Solutions
From the outside, Marissa and Tran’s partnership looks like a classic entrepreneurial success story. Their business, Computer Solutions, has doubled it volume annually since the start of operations 4 years ago. Tran has always been the technical expert and Marissa has dealt with landing customers and making sure they are satisfied. Besides Trans and Marissa, Computer Solutions now has 16 talented employees and need at least four more to cope with the backlog of business.

Despite their success it looks like Tran and Marissa are about to face a crisis in their partnership- although each one views the problem differently. Tran sees Marissa as failing to carry her share of the work load: “I work 12 hours a day to give our customers the solutions they need,” he complains. “While I am trapped here Marissa is off to all sorts of great places.” When we started business we agreed to share the responsibilities 50-50, and now I am doing much more than my share of work. Marissa keeps saying we need to talk about this but I am too busy to talk. If I don’t keep working, we are going to loose some of our customers.”

Marissa sees the problem quite differently. “Tran does not seem to appreciate that I am the one who brings in the business”, she complains. “We

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