Communication in business is one of the most important life skills in and around the work force. So what makes a communication successful and unsuccessful? And what techniques and models should be employed to utilize this skill? The essay will first analyze an unsuccessful situation, and discuss what possible techniques the employer can utilize to remedy the problem. Next, the essay will cover a successful communication scenario and how and why it has an impact on the success of the company.

Communication breakdowns happen everyday, but what happens when you don’t communicate all together? The following example is a real life situation of what happens when you fail to communicate.
It involved an office worker who liked to play pranks on people. The manager was aware of his behavior but disregarded it because he was a hard worker. The situations escalated when the office worker thought it would be funny if he stuck out his leg out of his office cubicle to trip a coworker walking by, consequently the coworker tripped and injured his leg. As a result, the injured employee ended up filing a lawsuit against the company and won.
However the situation would have easily been prevented as the manager was aware of the employee’s behavior and had he of implement proper communication about rules, regulations and behavioral conduct he would of ended up saving his company money.

In this event, the consequence of not addressing the office worker’s behavior not only affected the working environment, but also the occupation health and safety of other coworkers. By failing to implement the process model of communication towards the worker, the workplace environment lost its professionalism and inevitably resulting in an occupational health and safety hazard. It becomes evident that the breakdown of communication and management had resulted in the accident.

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