...Developing Effective Communication in Health and Social Care In this assignment I am going to explain the role of effective communication and interactions used, relating all work back to a health and social care environment. I am then going to explain the different concepts of communication and explain Tuckman’s and Argyles’ theories of group interaction and communication. Finally, I am going to discuss the role of effective communication and interpersonal interactions and explain how these may impact on the health and social care services provided. ‘A speaker transmits a message and must ensure that the message is delivered clearly. A listener takes delivery of the message and must be an active listener. Effective communication takes place only when the listener clearly understands the message that the speaker intended to send’ (www.icre.pitt.edu). One-to-one communication plays a very important role in most people’s lives. This type of communication is most often used face to face but can be used via texts, emails and telephone calls. This type of interaction often involves a three-stage process; greeting/warm-up, conversation/information exchange and farewells/winding down. In the greeting stage it is important to create a positive emotional atmosphere, most people usually say ‘Hello’ or ‘Good morning’. Once a positive, friendly atmosphere is achieved, you can continue to the conversation exchange. Here, the information or subject you want to talk about is exchanged. The...
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...Communication and Information Technology Paper HSC/ 320 July 19, 2011 The electronic medical records are medical records that are computerized for the use of hospital or office of physicians. The system allows storage, modification and retrieval of patients’ records. This is efficient because it eliminates the records being paper based and doctors can record data at the moment they are talking to the patient. The effectiveness of electronic medical record errors is less likely to happen because everything will be electronic. By law health care providers are to have patients’ records for seven years. When a provider has to look up information on patients’ history al there information well be in one place, instead all over the place with paper based records. The electronic medical records are becoming more common means of recording information of patients. It has not been easy from transition of paper charting to the use of electronic medical records. There are people in the health care profession who find it time consuming and difficult to use; however, electronic medical record present advantages to their paper counterparts. The advantage to electronic medical record includes that repetitive information can decrease. The healthcare professional remotely can access the information. When information have been up-to-date all healthcare provider have access to it. The information is less likely to be destroyed or lost. Depending on the condition of the...
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...purposes. Without it, the advancement of modern science is Impossible. Computer is a fairly recent invention. It has now become an essential part of modern life. It is often contribution of modern science. There is hardly any sector in our life where we do not use computer. In agricultural, medical, educational, communication and transportation sectors, we have been able to attain great achievements with the help of computer. Science has done miracle in the field of medical science. It has enabled men to fight diseases effectively. In our time everyone hopes to live longer than his forefathers Biopsy and Ultrasonography, E.C.G, Ultra-Violet Ray, X-Ray and Penicillin are the wonders of modern science in the field of medical science. Besides, there are many other inventions of modern science against many other fatal diseases. Science has created wonders in the fields of communication. Telephone, telex, fax, wireless, telegram, E-mail etc. are great wonders. They have brought the world closer to us. We can send news from one corner o to another of the world within a few seconds. Television, radio, face book, internet etc. are the main sources of mass communication as well as recreation. Television and radio are the popular mediums of communicating thoughts and opinions. At one hand, they broadcast the news of national and international affairs. On The Other hand, they are the chief Sources of...
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...M1 - In this report, I will be further discussing use of the range of ICT, focusing more so on how and why other electronic systems and software are used in different contexts across both health and social care sectors. There are a range of technologies used in HSC and I will assess the impact and/or important of each. A hardware which is used across all health and social care sectors is the computer; this is the most used hardware in all HSC settings since it enables access to a variety of software. In a in a hospital, for example, a computer is extremely important since it handles medical data and has all records stored onto software on the computer. Without having computers in a hospital, medical bills, prescriptions, medication, details of patients and so on, would have to be written down on paper which takes up an enormous amount of time, and if lost, this means it would result in major problems since there is no extra copy. Therefore, the use of computers are very useful in hospitals because data can be backed up if lost or data can be even printed out which saves time and enables hospitals to run more smoothly. Software, such as Electronic...
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...Gain work experience within HSC Immediate I will reduce my hours in my current job and approach sectors in HSC. I will gain experience in areas that will support my course and my future career as an OT. The tutors within my course and employers in HSC could support me in gaining work experience. January 2018 I will use this to help me relate to the units in my course. E.g.: communication. StonebridgeUK stated that “This will help to understand how communication is vital in roles where supporting people is crucial” (StonebridgeUK, 2016) Improve concentration levels Immediate I must ensure that I focus on the course at all times. Meaning I must not put socializing before assignments. I will ensure I am getting a minimum of 8 hours of sleep...
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...in Bangladesh, if especially considered, may be divided into five stages: the primary, the secondary, the higher secondary, the under graduate and the graduate levels. In this government sponsored education system the “HSC” level in the title is located immediately after the secondary level consisting of 11 and 12. After the completion of two years of study at this level, the students sit for the HSC examination which is the second public examination they face in the life. In the main stream system of formal education in Bangladesh English is introduced as a compulsory subject from class 1 and continues with the same status up to class 12. When HSC level is considered, English is taught here as a compulsory subject consisting of two papers each carrying one hundred marks To face the challenges of new century, the English textbook of class XI-XII has been rationally evaluated by foreign consultants and local experts. The evaluated and modified textbook was designed for introducing communicative techniques and for providing adequate practice in language skills: listening, speaking, reading and writing. But necessity of grammar can not be avoided in the context of Bangladesh. The purpose for designing H.S.C. syllabus is to make the learner competent in communication in the target language and which is similar to CLTA method in language teaching and learning. In CLTA usually a notional-functional syllabus is followed. In this type of syllabus, instruction is organized not in terms...
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...QUALIFICATION HANDBOOK Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (3978-51/52/53/54/55/56) December 2011 Version 3.1 (February 2012) Qualification at a glance Subject area City & Guilds number Age group approved Entry requirements Assessment Fast track Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) 3978 19+ There are no entry requirements Portfolio of Evidence, Practical Demonstration/Assignment. Automatic approval is available for centres offering the 3172 Level 4 NVQ in Health and Social Care – Adults 100/4794/3 and the 3078 Level 4 NVQ in Leadership and Management for Care Services 500/4105/8 Learner logbook and Smartscreen Consult the Walled Garden/Online Catalogue for last dates City & Guilds number 3978-51 Accreditation number 600/0573/7 Support materials Registration and certification Title and level Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Children and Young People’s Residential Management) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Children and Young People’s Management) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Children and Young People’s Advanced Practice) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (Adults’...
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...are not up to standard. General Social Care Council The council has codes of practice that are written in law to help those in need of care understand the way that social care workers need to perform their tasks. These are rules that regulate conduct and training for the care worker. The same rules educate the clients to know what to expect from the care worker. This way the client has a right to complain about services if needed. The GSCC has rules that apply to England, Wales and Northern Ireland. Rules and guidelines are set out and organised as follows: Legislation The law of the governing country set by convention Conventions These are usually legal standards drawn up by governing bodies that set out principles and rights in the HSC setting. These are international in nature and are binding to countries. For example UNICEF is the worldwide body that governs conventions on the rights of a child. (Ref Unicef.org.uk) Charters These are documents defining the formal organisation of a formal body, for example The United Nations has a charter. (Ref Dictionary.com) Codes of Practice A written set of rules which explain how people working in a particular profession behave. For example the General Social Care Council has a set of codes of practice. (Ref www.scei.org.uk) Regulatory bodies All social care is regulated by the Care Quality Commission. This is an independent body that encompasses all types of health and social care work....
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...Unit Title: Promote person centred approaches in health and social care Unit sector reference: HSC 036 Level: 3 Credit value: 6 Guided learning hours: 41 Unit accreditation number: Y/601/8145 Unit purpose and aim This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to implement and promote person centred approaches. Learning Outcomes The learner will: Assessment Criteria The learner can: 1 1.1 Explain how and why person centred values must influence all aspects of health and social care work 1.2 Evaluate the use of care plans in applying person centred values Understand the application of person centred approaches in health and social care Exemplification Person centred values include: Individuality Rights Choice Privacy Independence Dignity Respect Partnership A care plan may be known by other names eg support plan, individual plan. It is the document where day to day requirements and preferences for care and support are detailed 2 Be able to work in a person centred way © OCR 2010 2.1 Work with an individual and others to find out the individual’s history, preferences, wishes and needs 2.2 Demonstrate ways to put person centred values into practice in a complex or sensitive situation 2.3 Adapt actions and approaches in response to an individual’s changing needs or preferences ...
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...Jalisa Webb HSC/320 June 2, 2013 Cheryl Workman Communication with elderly people with disabilities can sometimes be difficult. Patients who has trouble speaking, makes it hard for the doctor or nurses to understand what the patients are trying to say. Patients with disabilities who has trouble hearing also makes it very difficult for the doctor and nurses to explain to the patient what the patient need to know or difficult asking how he or she feel. In this essay, it will explain the methods of communication when communicating with elderly, disable people; explain the advantage and disadvantages of traditional, electronic, and social media for health care communication; last, the effects of HIPPA and other regulations on the use of those media for health care communication. In the situation of displacing patients, the doctor or nurse must explain to the patients exactly what is going on. First thing as a health administrator of a nursing home, the administrator must notify the patient’s family member and explain to the member on what is going on. The administrator must explain why the patient is displaced and explain the new policies that the national group is implementing. Communicating with elderly, disable patients can be difficult and also a hassle. Patients who cannot hear can and cannot be difficult. Writing the information down on a piece of paper would be a helpful...
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...F 101: Business English & Communication Title: -“Demography & Academic Performance of Students A study on 17th Batch finance students of the University of Dhaka” Submitted to: Mr. Mostafa Manzur Hasan Lecturer Department of Finance Faculty of Business Studies University of Dhaka Submitted by: |SL No. |ID |Name | |1. |17-145 |Muhammad Sadequr Rahman Bhuiyan | |2. |17-071 |Safwan Chowdhury | |3. |17-089 |Sadia Rahman | |4. |17-135 |Asma Ul Hosna | |5. |16-027 |Tarif-Ul-Haque | Date of Submission: April 28, 2011 April 28, 2011 Mr. Mostafa Manzur Hasan Lecturer Department of Finance Faculty of Business Studies University of Dhaka Subject: Submission...
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...University of Dhaka, Dhaka Bachelors of Business Administration (Marketing) 4th Year, 2nd Semester. June 2015 2011 – 2014 GPA 3.50 (Expected) Group Tasks: Ethical Responsibilities of pharmaceutical industry: June 2011 I, as a part of my group, made an appointment at `ACME GROUP` with a view to knowing about the ethical responsibilities especially to consumers and employees. Business Environment: Our group also went to ‘PIZZA HUT’ in order to concern about the business environment as it has significantly become an important measure of an organization’s success. Notre Dame College, Motijheel, Dhaka Higher Secondary Certificate (HSC) Business Studies (GPA 5.00) 2009 Bir Shrestha Noor Mohammad Rifles Public School and College, Peelkhana, Dhaka Secondary School Certificate (SSC) (GPA 4.88) 2007 Business Studies KEY COMPETENCIES Teamwork Communication Skills Technical analysis Capable of working as part of a team, successfully contributing to...
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...Health and Safety Who’s Who Cambridge regional college is governed by a corporation involving of 16 governors. These include two staff governors, two student governors and representatives of local businesses. These people are accountable for the finances in the college as well as management. Governors serve for a period of four years and are eligible for re-appointment. They are also recruited though public advertisement and through contacts the college has such as recorded by the corporation by the search and development committee. The governors have equal opportunities and they welcome interest from all sectors of the community and they are keen to ensure that the membership of the corporation reflects the community it serves. The staff governors are elected by members of the college staff and serve for four years whereas the student governors are elected by the students each year. The chairman is Vernice Key, the Vice Chair is Angela Rushford and the clerk governors is Emily Baldwin. If there is a serious issue then the governors turn to the chair executives. Principal/CEO The college principal holds blame for health and safety on a day to day basis. The principle has a very important role as she is basically in charge of the whole college, Principles are the high up officials who designate health and safety tasks, activities to senior members of staff and the health and safety officer. This includes co-ordinating safety checks, risk assessments, statutory inspections...
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...quality of care" (CAIPE, 2002). CAIPE uses the term "Interprofessional education" (IPE) to include all such learning in academic and work based settings before and after qualification, adopting an inclusive view of "professional". Based on the key themes, we discussed how Interprofessional collaboration can provide best possible care to the service users and analyse where the services are lacking. Through group discussions, key note addresses and seminars, I was able to learn about the communication issues between the health and social care professionals, contrasting professional perspectives and values, ethics within teams and stereotyping, power imbalances and team processes ( Fletcher, 2008). Improving the quality of communication is now a key priority for health and social care (DoH, 2008). Staffs at all levels are expected to work in partnership with multi-professionals and agencies. Service users expect, and demand, greater equality in service provision. The effective communication of patient information underpins collaboration between health and social care practitioners...
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...Assignment: Pre Class Survey HSC/320 June 11, 2011 Assignment: Pre Class Survey What is communication Communication is an exchange of their feelings, any ideas, and information, whether by speaking, writing, signals, or behaviors. Communication is a skill is the most important thing will use in our lives. Communications is a means of sharing ideas and sharing of information’s, is primarily in oral or written form of communication. Purpose of communication; The purpose of communication is to achieve common understanding or to create new or better awareness and communicating vision requires a clear and compelling message. Communicating a clear and compelling message is critical for senior leaders, as they must rely on indirect contact with their teams through other leaders. Communication is a method that allows people to exchange information by one of numerous methods. What is good communication Good communication happens when the message sent, is understood clearly, in the way intended it to be understood. It is easy to presume that this is happening, when in reality it may not. The most critical element of good communication, I'd chose living present, being fully aware of what being said by either party, including the mood of the conversation. Good communication skills are skills that facilitate people to communicate effectively...
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