...Workplace Communication Can Be the Success or Detriment of a Business By Theroda S. Gaillard-Britt Workplace communication is an essential part of any business. The lack of communication can be the largest failure of any business. Many organizations have an idea of what they want for their business, but are unable to carry through because of a lack of proper communication. You may ask, what is workplace communication? Workplace communication is the process of exchanging information, both verbal and non-verbal within an organization. An organization may consist of diverse people from different societies. In order to bring unity amongst employee communication is crucial. Benefits of great communication and getting it right are countless. The first benefit would be that it helps with diversity. Good communication helps to dissolve barriers that are created because of language and cultural differences. In order to achieve the best results many companies provide training to their staff on domestic and international affairs. By doing this type of training companies are avoiding confusion and miscommunication in the workplace. Second benefit of good communication would be team building. Effective communication in the workplace helps to develop highly efficient and successful teams. Employees trust each other more and there is no need for competiveness. There is more harmony, productivity and integrity within the teams. Everyone knows their roles within the group and...
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...Communication is sharing information between two or more individuals, the act of conveying information. Because communication has so many components, failing to effectively communicate in the workplace is commonplace. Components in Communication There are five components to any communication and a sixth that is the overall environment of the workplace in which the communication takes place. The components of communication are: The individual sending the message. The sender must present the message clearly and with enough detail so that the receiver shares meaning with the sender. The context for the message. The context is how the message is delivered by the sender of the message. Context involves nonverbal communication such as gestures, body language, facial expressions, and elements such as tone of voice. Most of the context for a message is only available when the receiver can see and hear the message sender. Email and IM emoticons, for example, are a poor substitution as they are formulated by the sender without input from the receiver. Another piece of the context is the emotions that are involved in the communication circle. Is the sender angry? Is the receiver indifferent to the content of the communication or disdainful of the sender? Normal human emotions affect whether a message is successfully shared. The person receiving the message. The receiver must listen carefully and intently, ask questions for clarity, and paraphrase to ascertain...
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...Communication In The Surgical Workplace Barbre-Anne Wasdin Lynn University Communication In The Surgical Workplace Introduction and Problem Statement Communication is critical in the workplace. "Communication is how lives are started, money made, wars begun and ended, freedom realized" (DiMaggio, 2014, June 1). There are several different ways to communicate: verbal communication, body language, and electronic communication. The way you speak to someone or the position of your body can dictate how a person construes a conversation. "It's more than the words you use. It's how and when you choose to share information. It's your body language and the tone and quality of your voice" (Morgan, 2014, September 3). In surgery, there are many people you have to communicate with on a daily basis such as patients, their families, surgeons, nurses, scrub techs and ancillary departments. The purpose of proper communication in the workplace is vital as misplaced information could mean the difference between life, death or severe injury. According to Hynes (2015), "Dale Carnegie was one of the first writers to link communication skill with managerial effectiveness" (p. 175). In our O.R., there are several different sub-departments besides the primary surgical department. There are departments such as endoscopy, sterile processing, pre-assessment, outpatient, and recovery. There are approximately seventy-five to eighty employees, and everyone works various...
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...308 CHAPTER 1 The Role of Human Resources What Is HRM? Human resource management is the process of employing people, training them, compensating them, developing policies relating to the workplace, and developing strategies to retain employees. The Role of HRM There are seven main responsibilities of HRM managers: staffing, setting policies, compensation and benefits, retention, training, employment laws, and worker protection. In addition to being concerned with the seven internal aspects, HRM managers must keep up to date with changes in the external environment that may impact their employees. The trends toward flexible schedules and telecommuting are examples of external aspects. To effectively understand how the external forces might affect human resources, it is important for the HR manager to read the HR literature, attend conferences, and utilize other ways to stay up to date with new laws, trends, and policies. SKILLS NEEDED FOR HRM Ethics is perhaps one of the most important aspects to being a great HR professional. There are a number of skills crucial to human resource management. First, being able to organize and multitask is necessary. In this job, files must be managed, and an HR manager is constantly working in different areas of the business. Communication skills are necessary in HRM as well. The ability to present good and bad news, work with a variety of personalities, and coach employees is important in HRM. Specific job skills, such as computer...
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...Communications in a Workplace The work carried out by scientists and technicians relies heavily on the structure of the team they work in, and the way each team member acts. In most work places there is a hierarchy. This means the most senior person will have various levels of personnel reporting to them. How this is organised depends on: • How large the team is • The particular routines that are carried out in the workplace • Whether the team is spread over a large area or different sites • If the team is split into smaller groups carrying out a particular job or at particular times of the day or night. No matter how people are organised, the way they communicate within their team or outside of it is crucial to the safe and smooth running of the organisation. Hierarchy System Within almost every organization there is a hierarchy among the employees based on position, title, role, and function. In some sense, hierarchical distinctions create a class system in the workplace. Senior Technician(s) Senior Technician(s) Laboratory assistant Laboratory assistant Team Leader(s) Team Leader(s) Manager Manager Reporting of Results Results generated in a workplace will be specific to that workplace. They may be results of research...
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...Week 5 Assignment 2 Effective Communication in the Workplace Intro to Business Professor Stieber 11/10/2013 Sure, communication might seem easy, however, its communicating effectively that actually takes quite a bit of skill. Everyday we are communicating, be it with our children, our spouses and our friends, usually without gibing it a second thought. If your anything like me though, you have most certainly found yourself caught up in a misunderstanding, which in turn can lead to arguments amongst both loved ones and strangers alike. In the office, the consequences can be far more severe; Poor productivity, unmotivated employees as well as lawsuits can all be a result from ineffective communication. Choosing our words carefully and actively listening (by using all five senses as opposed to just our ears) are two fundamental skills that can lead to highly effective communication. Both are things that we all need to work on and perfect on a regular basis, especially when it comes to maintaining a professional and calm exterior in the business world. For the past five years, I’ve been an employee at Starbucks Coffee Company (a licensed store) in beautiful Palm Springs, California. As with any job, it has it’s ups and downs, nonetheless I acknowledge the fact that I am lucky enough to work with one of the nations “Fifty Best Places to Work” (2012). “For many who lost full-time jobs during the Great Recession and got part-time gigs at Starbucks, that's been a lifeline,...
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...47688_CH04_077_110.qxd 3/9/05 4:51 PM Page 77 CHAPTER 4 Workplace Communication Kristina L. Guo, PhD and Yesenia Sanchez, MPH Learning Outcomes After completing this chapter, the student should be able to: 1. Describe the communication process. 2. Understand the importance of feedback in the communication process. 3. Understand various verbal and nonverbal methods of communication. 4. Understand the common barriers to communication. 5. Utilize various methods to overcome communication barriers. Kristina L. Guo is an Assistant Professor of Health Services Administration in the Stempel School of Public Health at Florida International University in Miami, Florida. Professor Guo graduated from Florida International University with a PhD in Public Administration in 1999, and she holds a Masters in Public Health from the University of Miami. Prior to joining the Florida International University faculty, Dr. Guo accumulated extensive experience in the healthcare field. She was the Assistant Director of the University of Miami’s intellectual property division, where she conducted market and patent research and analyses. As the manager of several physician practices, she was responsible for formulating and implementing strategies to increase the organization’s viability and growth potential. She teaches health services management, organizational behavior, and health policy. Her primary areas of research are healthcare policy and management, where she has developed...
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...mu GRADUATE SCHOOL OF MANAGEMENT UNIVERSITY PUTRA MALAYSIA ORGANIZATIONAL BEHAVIOR GSM 5101 FIRST TRIMESTER 2011/2012 NAME OF LECTURER: DATO’ DR. ZULKIFLI IDRIS “MOTIVATION IN THE WORKPLACE” NAME OF STUDENT: MOHD HAFIZI BIN ABDUL FATAH MATRIC NO: GM04509 Introduction In today business world, many business managers are not aware of the effects that motivation can have on their business. Therefore, it is very important for the graduating students of University of Putra Malaysia to learn and understand the factors that determine positive motivation in the workplace. Regardless whether the business is MNC (multinational company), or SME (small medium enterprise), every single employee needs some of form of motivation to motivate them as a strategy to attain organizational goals. Later in the following content, we will see the importance and effects of motivation by identifying key factors that determine the rate of motivation in employees of any organization and how these factors are linked directly to their individual needs, behaviour and attitudes. According to the book written by McShane (2010), he said “motivation is the driving force by which humans achieve their goals.” Importance of motivation In the organization, motivation is very important elements in the whole management process. Motivation is use for encouraging employees to make positive contribution for achieving organizational objectives. Motivation is necessary as incentive in order...
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...Workplace Communication Assessment Kenneth Bradberry Jack Welch Management Institute Professor Ardith Bowman JWI 505 October 26, 2014 Abstract Communications in a large company can be a challenge, especially when you have a very diverse organization with several business groups and leaders with different missions and values that drive their respective businesses. In order for any large company to maintain a competitive position, innovation is a critical practice that all business groups across the company must participate in and contribute ideas and resources. As a leader in the innovation team, my responsibility focuses on the communication and delivery of innovation tools and concepts that align with the overall company’s strategy as well as the respective business groups. I recently had to issue a communication to several of the business groups on a research initiative that could potentially create a very profitable business for my company and enter into a new market. When I was putting together my thoughts to create a communication to the executive leadership and the F&A group within the company, I had to pull from several different business and technical areas. Introduction Some of these areas I’m considered a subject matter expert, some I’m not, but I had to assemble a paper that addressed the all the elements of the opportunity and created a solid business and technical case for the company to invest a substantial amount of money to support...
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...Communication in the Workplace Carrie Nylander BCOM/275 November 14, 2011 Dr. Lodessa Washington Poor attendance record is affecting performance goals. The manager approaches the employee in a way that may seem condescending. The employee needs to understand that missing days or coming in late impacts their performance and/or can impact them being able to continue their position. The manager apologizes and explains to the employee that she did not mean to come across like that. The employee handbook is shown. The employee accepts the apology from the manager and proceeds to read the employee handbook that solidifies the manager’s case. Employee The employee reacts in a matter that they feel picked on and say it is not fair. Manager When approaching someone on a topic that can be sensitive, managers need to be aware. It is the responsibility of a manager to assure employees that everyone has the same rules and everyone needs to abide to them. Managers have to come across that they understand and are able to help if they are needed. The main cause of misunderstanding in this situation is the manager is new at her position and never had to approach anyone in a case like this. The manager did not think before speaking. The manager should have been a little more understanding from the beginning and try to find the cause of the employee being late and not showing up at all. The manager pawns her daily tasks on to the group leaders whom all ready have their...
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...Assignments Assignment 1.1: Communication Process Model Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below. Misunderstanding 1: Who was the sender? My boss Who was the receiver? Myself What was the message? Directions of how to get to a location for house repairs. What channel was used to send the message? Verbal instructions What was the misunderstanding that occurred? Incorrect directions How could the misunderstanding have been avoided? Clarification of the directions or myself repeating the directions back. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: 1. What did you learn about the communication process from this activity? I learned that the giver of instructions/directions or information should be clear and concise to avoid any confusions and the receiver should clarify in order to ensure they understood the instructions/directions correctly. 2. What seemed to be the main causes of the misunderstandings? That the sender’s directions were not clear and that the receiver did not clarify them back. 3. What tips can you suggest for preventing misunderstandings in communication? Clarification Misunderstanding 2: Who was the sender? A credit card company Who was the receiver? Myself What was the message? Confirmation...
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...The legalization of marijuana is an ongoing debate with the government; to legalize or not to legalize that is the question on the governments mind. The judgment on wither marijuana should be legalized is on a legal yet political standpoint. There are many reasons why marijuana should be legalized and many reasons why it should not be legalized. Amongst the ongoing policy battles on drugs and the pleas of patients suffering from painful, debilitating diseases causes the government to debate on legalizing marijuana (“Marijuana: To Legalize or Not to Legalize? ,” 2010, para.3 ). There are individuals who suffer from painful medical illnesses who depend on the drug to help sleep, eat, and cope with the illness in which they are suffering from. The government can legalize marijuana due to medical purposes; however this can be a conflict because this makes the drug more accessible to drug dealers. Legalizing marijuana becomes a legal debate because where there is drugs there is crime. The increase in crime rate will be higher if marijuana should become legalized. Legalizing marijuana may not increase drug crime; however it will increase the rate of other criminal activities. Previous drug criminals who are accustom to trafficking the drug will be forced to look for work, and as they are not experienced they may result in other criminal activities such as extortion, robbery and kidnapping Rios (2012). Legalizing marijuana can be a benefit due to medical purposes, yet because of criminal...
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...1.0 Introduction Good parenting helps foster empathy, honesty, self-reliance, self-control, kindness, cooperation, and cheerfulness, says Steinberg. It also promotes intellectual curiosity, motivation, and desire to achieve. It helps protect children from developing anxiety, depression, eating disorders, anti-social behavior, and alcohol and drug abuse. "Parenting is one of the most researched areas in the entire field of social science," says Steinberg, who is a distinguished professor of psychology at Temple University in Philadelphia. The scientific evidence for the principles he outlines "is very, very consistent," he tells WebMD. Too many parents base their actions on gut reaction. But some parents have better instincts than others, Steinberg says. Children should never be hit -- not even a slap on a toddler's bottom, he tells WebMD. "If your young child is headed into danger, into traffic, you can grab him and hold him, but you should under no circumstances hit him." Ruby Natale PhD, PsyD, professor of clinical pediatrics at the University of Miami Medical School, couldn't agree more. She offered a few of her own insights. "Many people use the same tactics their own parents used, and a lot of times that meant using really harsh discipline," she tells WebMD. A parent's relationship with his or her child will be reflected in the child's actions -- including child behavior problems, Natale explains. "If you don't have a good relationship with your child, they're not going...
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...organization is miscommunication or improper communication of message. The receiver ultimately does not respond in the way sender expects. According Hardeep Anant an idea, no matter how innovative, is useless until it is properly communicated to others and properly understood by them. Brennan (1974) describes communication is the glue that holds a society together. The ability to communicate enables people to form and maintain personal relationships. And the quality of such relationships depends on the caliber of communication between the parties. Communication is the process of sharing ideas, information, and messages with others in a particular time and place. Communication includes writing and talking, as well as nonverbal communication (such as facial expressions, body language, or gestures), visual communication (the use of images or pictures, such as painting, photography, video or film) and electronic communication (telephone calls, electronic mail, cable television, or satellite broadcasts). According to Encarta Communication is the route which comprise of sharing thoughts, data, and messages with others. Communication comprises of writing and talking, visual communication (images, graphs, videos) nonverbal communication (facial expressions, body language, gestures), and electronic communication (telephone calls, electronic mail, cable television, or satellite broadcasts, video chatting, IM chatting) as well. Communication is an integral part of personal life and is...
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...Workplace Communication Comparison Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such. |Written communication method |Purpose in the workplace|Technical or expository|Why classification was chosen | | | |writing | | |E-mail |Communicate with |Both technical and |An e-mail can be used to communicate many | | |co-workers or vendors. |expository |types of information. Depending on the | | | | |information and how it is written, it could| | | | |be either expository or technical. | |Memos |Short note about |Expository |Memos are usually informal and are just a | | |something to be | |reminder to do something. | | |remembered or to be done| | | | |passed...
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