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Communication/Information Technology Paper

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Communication/Information Technology Paper
In many of the organizations today, one may observe a great deal of communication sources that a company may use for communicating. For example, in most health care facilities a physician may use a pager as a source for communication whenever he or she is needed or the administrative staff would rely on emails when communicating throughout the company. In researching voice recognition, this paper will include how this system affects communication in health care, the advantages and disadvantages of using the system, how efficient and effective communication is with this system, and what is the short and long term financial impact of the organization.
Voice recognition is an electronic system in which the voice of a human is recognized by a machine such as a computer. In using the speech recognition systems, the system is pre-programmed with stored template words with each input of speaking is compared and the closest word or phoneme is given out. In using the voice system in health care, communication can be less complicated. When considering the use of handwriting in health care reading files or paperwork a doctor signed off on can be a puzzle in figuring out what was written. Handwriting documents gives an immediate access to a record, using the handwriting system documentation is not as comprehensive as a dictated note. Using voice recognition in communication ensures the doctor prompt and accurate documents. Voice recognition in healthcare is steadily improving will give a significant boost to the goal of 100 percent of all patient health records electronic.
The voice recognition system is thought by many to be a new key technology to professional health care workers. This system has been identified as having an important role in the efficient operations of a healthcare organization. Doctors can record their notes on their PC and convert them to text or send as a voice message via email using the voice system. Voice systems can also add a security feature for the user recognizing the face and fingerprint as well. Voice systems decrease overhead paging of more than 94 percent in health care facilities. This system is very effective and efficient. In using the voice recognition there are many advantages in using the system. One of the advantages is that no one needs to be trained to use the system. Anyone can use the system without a keyboard or a remote control. Using the voice of the speaker for input is much faster than any other input such as typing or writing. While doing this, the person can be involved in other activities and can be put in by telephone or by microphone. Voice recognization reduces costs rather than using a medical transcriptionist. Voice recognition reduces errors in reports and errors in patient charting. Timely medical decision making is improved since the information can be made available to other healthcare providers. “For example, in serious critical and trauma cases prompt and accurate medical treatment determinations can not only save lives, but may improve the outcome and reduce the patient care days as well.” (Folk, 2010) The voice recognition system is not without disadvantages. One of the biggest problems with the voice system is that the system may not recognize all the words that are spoken. In order for the system to include adding any correct punctuation such as saying comma or capital letter, every punctuation mark must be stated at that moment. Another disadvantage is that the system does as fast as a person may speak and the system is not accurate all the time. The system may have a time recognizing certain names that may have to be added to the library. Also, if a person has an accent the voice system will not respond well. The system may cause the person speaking to have a louder conversation than a normal conversation would be. The environment is a factor because if there is any background noises the system may attempt to generate a text that is being heard in the background. If this is a factor, then using a keyboard would be recommended. The use of automated technology has many influences on the consumers. The consumer saves time and avoids waiting in queues to speak to an representative. Two-thirds (65 percent) of respondents acknowledged that speeding up processes was a key attraction of voice technology. Additionally, 49 percent of consumers stated that avoiding having to wait in a queue was highly appealing. Nearly all (80 percent) consumers would prefer to continue to wait in a queue after two minutes rather than use a speech system. However, this percentile changes to 46 percent when the consumer has to wait in queues over five minutes with half happy to use the speech system, and after 10 minutes the portion preferring to wait has dropped to just over a quarter with the vast majority (72 percent) of respondents happy to use the speech system. (The Magazine, 2009) “The speech and voice recognition system can be improved by developing software that will interpret the accuracy of background noise, mismatches in microphone and language models, variations in speaker, accent and even speaking rates. In addition to fast speakers, even normal speakers will tend to speak faster when using a speech recognition system. The cost of the voice systems could also use a decrease in the price.” (Richardson, 1999) In conclusion, in order for the speech recognition system to be successful the system must stay updated to suit the needs of the user. This technology system has to have continuous use in the health care area to validate the worth of the system. The system does have pros and cons and can be of a benefit in the healthcare industry. Every hospital and healthcare organization should be making progress in the use of this technology in order to prepare for what is to come in the future.

REFERENCES
Richardson, Matthew. Improvements on Speech Recognition for Fast Talkers. 1999. Print.
Folk, Sandra. “Cultural Differences in the Workplace.” www.ezinarticles.com September 5, 2010

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