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Demonstrative Communication
Natalie
XBCOM275

Demonstrative Communication Everyone communicates in one form or other. Infants communicate with a cry or a babble of words. As we age, our communication skills progress as well. We expand our vocabulary and learn to respond with facial expressions and movement of the head. As we have also evolved in the technology age and text messaging, emails, and instant messengers play a major role in communication as well. The restaurant industry is a service that requires a great deal of effective communication. People love to eat good food. They will pay not only for the food they eat, but the experience that goes along with it. A perfect example of effective communication at my place of work is with ordering of steaks. From the time the guest walks into the door, they are greeted with a warm welcome and a big smile, as we are happy they have chosen us to serve them. The goal is to have regulars. We pride our company as being perfect. Communication starts when they walk in the door. The Server Assistant will seat the guest per seating chart and talk to the guest as they are walking, again, making them feel at home. Many times a guest will not like the choice of seating and request to sit elsewhere. Some are more clear from the time they walk into the door and request a certain spot to sit or if they want a booth rather than a table. As the Server Assistant seats them they inform each guest of the starter and drinks menu already sitting at the table as well as who their server will be and they will be right over. Within 45 seconds the server must greet the table with a smile and engage in a welcoming small talk with the guest. For me, if I recognize them I start with “Oh, I am so glad to see you in here again, how are you doing today?” Not sounding so robotic helps for the best guest experience possible.

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