Premium Essay

Communication Plan

In:

Submitted By TiaBoys
Words 2494
Pages 10
Change Management
Shannon Goralski
MGT/311
May 26, 2014
Marcia Ridley

The following is going to discuss Riordan Manufacturing’s decision to make a change to the company’s customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. In our report we are going to discuss the following; the current formal and informal power structures in the organization, the most appropriate and effective organizational structures for Riordan Manufacturing that will help them accomplish their planned changes, the potential effects of this selected structure on employee behavior, the characteristics of the company’s culture, and the potential sources of resistance to change.

Once the previous steps have been identified we will recommend a strategy to implement the changes over the next 12 months. From there we will evaluate the success or failure of the planned change. As with any new change, there may be some resistance from employees, so we will also develop strategies to help Riordan Manufacturing manage any resistance to this new customer management system.

Change Management Plan

Riordan Manufacturing utilizes both formal and informal power structures in various aspects of the company’s management. Formal power structures are used to organize leaders in the executive management team and other divisions of the company. The use of formal power structures provides managers with clarity and definition on their scope of responsibility. The use of formal structures also offers a framework for employee and management of roles and responsibilities at different levels of the organization. Riordan Manufacturing also uses informal power structures in

Similar Documents

Premium Essay

Communication Plan Project

...Ruben Santos Project Management Project- Communication plan A well planned project has a well planned Communication strategy. “Effective and frequent personal communication is crucial to keep the project moving, identify potential problems, solicit suggestions for improving project performance, keep abreast of whether the customer is satisfied, and avoid surprises.” (Gido & Clements, 2006). This statement could not be more fitting for the type of project my team is undertaking. Project communication is crucial to effectively organize process and finalize any project. Project communication can include; oral communication, written communication, such as memos or external letters to clients/customers, project reports, project progress reports and project meetings. An initial meeting with the Director of the showcase cinema has been set for 5/6/2015/. An Agenda has been created to facilitate the initial communication with the Director (please see below): |Project Review | |Initial meeting with Jonh Dimarzo | |May 6th, 2015 | | | |Agenda ...

Words: 548 - Pages: 3

Premium Essay

Communication Plan

...research paper will explain the process and reason for a communication plan as it pertains to the success of the Huntsville Plant Project. It was once quoted by, President and CEO of National Semiconductor Corp, Gilbert Amelio that, "Developing excellent communication skills is absolutely essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can't get a message across clearly and motivate others to act on it, then having a message doesn't even matter." There are many ways to communicate; this report will focus on three forms of communication, Face-to-Face, Personal and Impersonal Written. The report will take a look at which method of communication is best for this project, best for that phase of the project and how best to generate and distribute project documents among project stakeholders and team members throughout the project in an affective and timely manner. This report will address individual’s responsibility for distribution of each document, generation of each document, what action each recipient is expected to take and the type of document each individual is responsible for developing. A communication plan has been shown to be an effective tool in assisting management in the successful outcome of project deliverables. Keywords: communication, communication type, Huntsville Plant Project Report Communication Plan Being prepared is not a sign of fear for failure...

Words: 675 - Pages: 3

Premium Essay

Communication Plan

...Section II Communication Plan No matter how great an idea or plan is, it will fail unless it can be received and understood by others, making communication very important. Communication drives employee’s behaviors in accepting an idea, plan or change. Making the technique chosen very important. Riordan Manufacture is introducing a new more formal system to track customer’s information. Management realizes employees have a great responsibility to manage customer’s information and wanted to develop a better tool to perform this task more effectively. Keeping information uniform will better assist employees and managers, saving both parties time. Written communication is tangible and verifiable. Both the sender and the receiver have a copy of the communication. Written communication is more likely to be thought out, logical and clear making it an important tool to communicate for complex and lengthy communications. Written communication has drawbacks, it can be time consuming and a disadvantaged to immediate feedback (University of Phoenix). Oral communication is effective by getting the message out quickly and feedback is immediate. Face-to-face communication is always effective but has disadvantages if the message has to pass through individuals. The message will get distorted with every individual it passes through (University of Phoenix, 2011). We decided to use both methods to communicate the change in the way customer information is handled. We need employees...

Words: 687 - Pages: 3

Free Essay

Communication Plan

...Communication Plan After making pre analysis, it’s important to find out who the target audience is and how we should communicate externally. There must be made a communication plan so that we know what is relevant to the videos. To create a communication plan, there are many different models. In this project we have chosen the "Communication Planning" model (Andersen 2008, 592-615). It consists of seven steps, we have to go through to make a good communication. The model can be used in chronological order, but we will not follow it scrupulously . We only use the steps that are relevant for the project. During some of the steps, other models and analytical methods will be used. The theory about these will be reflected in their respective sections. Objectives of communication During this step we might find out what we want to achieve with the communication in relation to the recipients. The main purpose of communication here make potential customers aware of Limkokwing existence and that it is something other than just a university. Another important aim is obviously to get people to study at Limkokwing once they know it exists. It is important that potential customers get the idea of what Limkokwing stands for. This is done through various communication. By using the right words and pictures, the recipient would get a feeling that Limkokwing is a place that is worth studying at. The message Limkokwing want to communicate is that it’s a place that is completely focused...

Words: 1227 - Pages: 5

Premium Essay

Communication Plan

...CAMARO RESTORATION COMMUNICATION PLAN A. GENERAL INFORMATION Prepared by: Steve Smith Date: 1/20/2014 Project Description: Restoration of 1969 Camaro SS B. STAKEHOLDER LIST Stakeholders: Project Role: Steve Smith – Project Manager Review and assess vehicle needs, schedule work load, leading meetings, test vehicle and deliver final project to owner. Steve Mitchell – Owner Responsible for project requirements and funding. Mechanics Removal and installation of engine, transmission and other mechanics of vehicle. Body Shop and Paint Responsible for body restoration and paint of vehicle. Parts and Fabrication Responsible for ordering of new parts and fabrication of new interior and restoration of original accessories. C. COMMUNICATION PLAN Document Audience Action Communication Class Input Method Output Method Frequency Responsible Resources Project Status Report All project team members Weekly Status Report submitted every Friday Mandatory Status Update Form Combined Status Report handed out Mondays. Weekly Project Manager Project Status Meeting All project team members Interaction Mandatory In Person Meeting Notes in Word Document Weekly Project Manager Project Pre-Reassembly Meeting All project team members Interaction Mandatory In Person Reassembly Checklist Once Project Manager Final Walk Through All project team members Review all required deliverables Mandatory In Person Final Checklist Once Project...

Words: 272 - Pages: 2

Free Essay

Communication Plan

...University of Phoenix Communication Plan 1. Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels. Communication Channels | Rationale to your selection | Initial Meeting | -Allow everyone introduce themselves -Build some trust and rapport-Networking-Will be face-to-face-Will be a onetime meeting | Project Meeting | -Meeting will be weekly-Face-to-Face or Conference Call-Review the status with the team | Project solutions Meeting | -Meeting will occur as needed-Discuss project barriers and solutions-Develop and implement of new programs or projects-Will be face-to-face | Monthly Status Meeting | -Will be face-to-face or conference call-Report the status to upper management-Well occur monthly | Monthly Reports Meeting | -Channel will be thru email, fax, or memos-Will go over reports such as; cost, issues, and progress | 2. Identify the potential barriers to effective communication and strategies for overcoming the barriers. Potential Communication Barriers | Strategies to Overcoming Barriers | Information Overload | -Listed above are a lot of meetings and employees will get overwhelmed with information that is important? - A solution for this is to have an employee take notes for each department and send them in an email for referencing. | Communication Apprehension | -Some employees may not be comfortable in a face-to-face or with written information. -A solution for...

Words: 389 - Pages: 2

Premium Essay

Communication Plan

...As a first year teacher, communication with parents, staff, and students will be the key to a successful academic year. Effective communication between parents, staff, and teachers will motivate students to excel in their studies. Implementing a communication plan will strengthen a child’s academic journey and keep parents up to date on their child’s progress. (Shelly, Gunter, & Gunter, 2012) With effective communication between parents and teachers, there is no room for a student to fail. With teachers, allowing a pathway for parents to become more active in the classroom during lessons gives the parent the opportunity to know and understand the lessons that the student is learning. (Cooper, 2007) Keeping up with emergency contacts and creating a class website to keep parents up to date on lesson and activities in the classroom will provide students with the support that has needed. Parents and teachers should have the most communication throughout the school year. Creating achievable goals for the students at the beginning of the year, will give parents the opportunity to strengthen their child’s weaknesses by informing the teacher on what improvements they would like to see. (Cooper, 2007) It also allows the teacher to know whom he/she needs to work more with and how to make the improvements. Allowing parents to access the class website helps keep them informed on what is going on in the classroom and whether or not their child is improving or not. This way parents...

Words: 807 - Pages: 4

Premium Essay

Communication Plan

...Communication Plan Huntsville Production Plant Seitz Corporation PM586 Project Management Systems October, 2010 Week 5 VERBAL COMMUNICATION | WHAT | WHEN | WHERE | OWNER | ATTENDEES | Project Kickoff Meeting | Per project schedule | Building CC203Teleconference1-777-472-0493Code: 55555 | Project Manager | Project TeamKey Project Board Members | Project Status Meetings | 2nd and 4th Thursdays of the month1:00 – 2:30PM | Building CC203Teleconference1-777-472-0493Code: 55555 | Project Manager | Project Team | Technical/Production Review Meetings * Pre-production plan * Production plan * Pre-production run review * Performance startup | Per project schedule | TBD | Project Manager | Project TeamFunctional Area Manager | Building Design Review | Per project schedule | TBD | Facility SpecialistArchitect | Project TeamProject Board Members | Progress Review Meetings | Quarterly4th business day of quarterTime TBD | Building AA209(Net Meeting as necessary) | Project Manager | Project Board MembersAdd’l Team Members, as needed | Problem-Solving Meetings | As needed | TBD | Person who calls and leads the meeting | TBD | Immediate Action Required | As needed(via phone and/or IM) | n/a | Person requiring action | TBD | WRITTEN COMMUNICATION | WHAT | DUE WHEN | METHOD OF DELIVERY | SENDER | RECEIVER | Meeting Agendas | 3 business days prior to meeting | EMAIL | Owner of the Meeting or facilitator...

Words: 845 - Pages: 4

Premium Essay

Communication Plan

...Communication Plan My objective when communicating with the stakeholders is to persuade them to keep the Princeton's staff aboard, make sure that Princeton’s products stay consistent to ensure that the company keeps their long standing customers. Thinking from a business aspect my targeted audience would be stakeholders. To be more specific I would use financial stakeholders because they know about the companies goals for that year. External stakeholders range from investor to customers which are a wide variety of people that I can influence. By targeting the intermediate goals within the company, the company can eventually accomplish the external goals. Also by doing this the company is getting more done in an effective way. Moreover by setting goals for the employees that have just recently come aboard due to the merge there is no need to replace them. Stakeholders also provide guidance describing strategic plans in great detail. For the most part as I address the stakeholders I will discuss the importance of the new employee’s positive impact on the company. As far as the stakeholders in Saucer know the only thing they know is that Princeton needed this merge to stay in business. What they don’t know is the qualities that the employees of Princeton hold. Some of these employees may have department manager potential or even CEO potential. And since I am a product of that company it’s my job to inform them...

Words: 1064 - Pages: 5

Premium Essay

Communication Plan Outline

...Communication Plan Outline Sosanna Coyne, Mateo DeLeon & Nadine Guzman University of Phoenix Tosh Stuart A Communication Plan Outline can be very effective; it can determine success and failure to a project. With a communication plan outline, you will have everything you need to in order to start off in the right direction. A communication plan outline will give you a step by step plan on how and what to do. It will help a project to ensure timely and appropriate generation, collection, retrieval, storage, distribution and ultimate disposition of project information. Below is a sample communication plan outline: 1) Overview – Introduction a. Description of issue b. Describe goals/objectives c. Describe concerns and major issues 2) Audience- list primary and secondary groups that will be targeted a. Internal b. External 3) Message – Define what is to be communicated to the audience? a. Primary message b. Secondary message 4) Questions/concerns-address likely issues and concerns a. Questions most likely to be asked b. Concerns most likely to be addressed 5) Time Frame – discuss timeline from start to finish a. Dates b. Milestone 6) Tactics – how to communicate a. Message b. Person responsible c. Budget considerations 7) Strategy – address the how you will communicate ...

Words: 297 - Pages: 2

Premium Essay

Bank Communications Plan

...Definition of the problem / open questions 3. Intention and communication goals 4. Target groups 5. Strategy of communication 6. Communication plan (description of communication activities) 7. Cost approximation 1. INTRODUCTION / STARTING POINTS Alpha bank is a Greek bank, which is present in many countries, not only in Greece and Macedonia. It is a successful international financial institution, which is present in Cyprus, Romania, Bulgaria, Serbia, Ukraine, Albania, United States and in Macedonia. In spite of its international presence and tradition, the bank (through its’ acquired predecessor) has been present on the Macedonian market since 1993, it has problems with its perception and recognition, which eventually leads to a smaller market share / number of clients. Since Greece and Macedonia have unresolved dispute about the name of the state Macedonia, the bank has decided to communicate mostly tradition and trust (»Credibility, reliability and efficiency in banking services. Loyalty, commitment and vision”.) and not the origin of the financial group. In the past and current year most of the investment effort has been placed in completing the branch network, which has not yet been properly communicated. Subsequently the problem of (un)experience of the branch employees arises. Only recently the corporate communications department – The PR Department has been set-up, which means corporate communication has not been planned, up until the present, in accordance...

Words: 2135 - Pages: 9

Free Essay

Leadership Communication Plan

...Communication Development Plan Andrea Etchen LDR 5223 Dr. Angie Sokol April 30, 2016 Communication Development Plan Introduction The fundamental foundation in the Leadership Communication textbook is that “effective leadership depends on effective communication” (Barrett, 2014, p. 4). Without effective communication, leaders accomplish little (Barrett, 2014, p. 4). The lack of communication from a leader, makes him or her not a leader (Barrett, 2014, p. 4). Mastering communication for leadership allows for leaders to move into leadership positions and lead a group to a common goal (Barrett, 2014, p. 5). Effective leadership communication requires the leader to anticipate, transmit, appreciate, understand, and craft messages to reach the wanted recipient as intended (Barrett, 2014, p. 7). Current Assessment Leadership Communication Ethos/Image Based off of the Self-Assessment of Leadership Communication Capabilities, my leadership communication regarding ethos and image are acceptable, but could be worked on as I scored a 3.5/5.0 (Self-Assessment of Leadership Communication Capabilities). This result showed me that my strengths were in relation to my understanding of how people viewed me and my willingness to improve. I am aware of myself enough to see how me leadership style is and how it affects others. But my weaknesses could hinder this, as I do not like to ask for opinions of my style and I lack confidence (Self-Assessment of Leadership Communication Capabilities)...

Words: 2092 - Pages: 9

Premium Essay

Kellog's Communication Plan

...15 REFERENCES 16 INTRODUCTION Task 1 Introduction Communication helps businesses to flourish and develop. It helps in building and strengthening relationships within the organization as well as with the customers. This task will focus on discussing the meaning of communication, methods of communication, barriers to communication and the advantages of effective communication. Knowing these will help Kellogg’s in communicating effectively with the customers and will be able to solve the problem of the schools who are troubled with funding the breakfast club. Body Communication is the flow of information from one individual to another. It is the process of sending and receiving information. This can be done through writing, talking or through any type of medium. Kellogg’s needs to understand the importance of communication because it will help them understand each other as well as build relationships with customers. The core to having satisfying relationships with customers whether at home or work is for Kellogg’s to understand the communication process. Communication process is a sequence of events involved in sending an information or message to the other end. There are 7 stages in the communication process. 1. Source – the source is also known as the sender. The sender or source is where an individual wishes to convey a message or an idea to others. With Kellogg’s being the main source of communication, they need to understand what they want to convey or communicate...

Words: 3235 - Pages: 13

Premium Essay

Creation of a Communication Plan

..., Creating a Communication Plan | A communication plan includes specific recommendations and cost estimates for the numerous tactical applications that are required to launch and sustain a new product, brand organization or event.A good communication plan clearly identifies objectives, target audiences, key messages, tactics, projected timeline, estimated costs and success measures. Below is an outline of a communication plan that fine arts organizations can customize to their individual needs.OverviewThis introductory section provides a succinct summary of background information on your new product, brand, organization or event, and its pending launch: * What the offering is * What benefits it provides for your target audiences * What has happened in its development process to this point * What the reader will see in the upcoming document Try to keep the Overview section to one or two paragraphs. Don't get bogged down in details; the main reading is ahead.ObjectivesDeveloping clear, measurable objectives is critical to the success of your communication plan. Think about what you want your communications activities to accomplish. If, for example, you are launching a new offering, you will first need to make your audience aware of it, then educate them about its many benefits. If you are introducing a series of smaller offerings, you will need to explain how they work together and their combined benefits.As you develop your communication objectives, use active verbs...

Words: 1182 - Pages: 5

Free Essay

Communication Plan Ouyline

...Communication Plan Outline “A communication plan documents the proposed and agreed upon paths and mechanisms of communication across a project. This needs to be updated at the start of each process based on the repetition work group assignments. Everyone on the project should be aware of how to communicate across the project and externally to the wider organization. Communication is a big overhead and can be a big drain on productivity. Hence, it is important to put focus on developing a good communication plan and practicing the discipline of following it” (MSF for CMMI Process Improvement, 2007,p 1). A solid communications plan contains several critical elements. Not every plan needs to include these elements, but using this outline will help not to omit an important component. Summary: Describe the situation at a high level Description and background of the issue or initiative Project goal /desired outcomes Communications objectives (e.g., awareness, attitude, and action) Dominant concerns or major issues Stakeholders: List stakeholders who benefit from project’s results and how each stakeholder will support the project. Internal stakeholders External stakeholders Audiences: List primary and secondary groups to target.. Internal audiences External audiences Messages: Define messages to communicate to various audiences. Key messages – should be two-to-three overriding messages...

Words: 389 - Pages: 2