Name: Hangmian Zhang
Subject: MGMT 321
Professor: Taryn Stanko
Company Analysis The company I am trying to analyze is Fresh Market Café, which is one of the Food Service divisions under Department of Housing of University of Oregon. David Bitner, a manager in Fresh Market Café, whose title is a retail operations manager of University of Oregon. They have 165 employees all together including 42 classified staff members that are full time employees represented by the SEIU Union (Service Employees International Union), and approximately 120 student employees. As a manager, the general role David plays in the organization is to supervise the step of what they call is “the front of the house”, meaning to make sure that they get great customer service and people are given the high quality product. So his general role is to facilitate operation of the restaurant as smooth as possible. In order to succeed to be a good leader in “Fresh”, David needs two things. One is good people to work with, and two is the best available product he can get. So, binging the best product they can, preparing the best they can, and serve it. And in order to convey any little things, he needs really capable people who can learn the job and do it well. But the problem is that things happen everyday the way it shouldn’t. Such as people show up late everyday, and people call in sick a lot. That causes problem because there is less people work that day that makes the serving process going slower. As David mentions, referring to concepts from the course and the book, the followers often impact a leader’s success to a great degree. It is an approach to leadership that emphasizes followers’ behaviors, because his followers play an important role in the organization, especially the 120 student employees. Students have schoolwork to do, and they may show up late and call in for