...Best Practices Manual for Supervisors University of Phoenix September 24, 2011 MGT/210 Supervisors are a great asset to a company’s success. Supervisors need to be effective and efficient in their job as well as managing the employees beneath them. Supervisors have some of the greatest responsibilities in assuring that their teams are performing their task and achieving their goals to make the company successful. To have a successful team, Supervisors will need to demonstrate some best practices in certain areas to manage the team, these areas are: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations This Best Practice Manual for Supervisor will take each of these six areas and will demonstrate two best practices for each area. If a supervisor will learn from these best practices then they will become an effective supervisor for their teams and their teams will become effective and efficient. Demonstrating Communication Skills Demonstrating communication skills is a must for every supervisor. If a supervisor has poor communication skills they will not be able to communicate effectively to their teams. The two best practices for demonstrating communication skills are learning to listen, and keep written and verbal communications clear. The first best practice to communicate effectively...
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...is one of the successfully evolved systems. This system was developed and is practiced by United Technologies Corporation (UTC) until today. ACE primary uses the principles of productivity improvement and waste reduction. The fundamental of ACE is to cater that every person should strive with continuous improvement. This paper provides a rough analysis on how quality management practices may affect productivity in UTC. INTRODUCTION Quality management and productivity improvement is definitely of a central consideration in all of the sectors revolving around the world economy. As quality is an important factor for customer satisfaction, it is thereby the most critical part of strategy of most, if not all in businesses. In some industries, quality might goes beyond customer satisfaction and into critical sectors such as customer and public safety. Examples of these types of industries are of the building system and the aerospace industries. Quality management is the most basic practices in any kind of strategy implemented by any businesses. It aims to achieve on the ultimate goal of customer satisfaction through its products or services. Within quality management resides the concepts of quality assessment and quality assurance. Quality assessment focus on the end result of a quality practices through the products or services the businesses provided while quality assessment focus of ensuring the products or services the...
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...Productivity measurement Productivity is a measure of output from a production process per unit of input. Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input. Productivity is the value of outputs produced (Goods & Services) divided y the value of input resources. It is the quantitative relationship between what we produced and the resources used. So in shortly we can say: Productivity = In general sense productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of inputs used to create them. In economic sense, productivity is a measure of production output per unit of production input. This refers, to the ratio of output and input in the production process. Importance of Productivity 1. Productivity is an important device for comparison of performance for various organizations. 2. Productivity increases the rate of low cost per unit and results in lower price. 3. Education, Research and Development, technology are positively correlated to productivity 4. reduction of poverty 5. It helps companies in measuring their strength and weakness. 6. it helps to know the contribution of different input factor used in conversion process 7. it is an indicator of how well the factors the production are utilized 8. it is an indicator of competitive position of an organization 9. it partially determines the peoples standard of living within a particular...
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...Productivity measurement Productivity is a measure of output from a production process per unit of input. Productivity is a measure of the effective use of resources, usually expressed as the ratio of output to input. Productivity is the value of outputs produced (Goods & Services) divided y the value of input resources. It is the quantitative relationship between what we produced and the resources used. So in shortly we can say: Productivity = [pic] In general sense productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of inputs used to create them. In economic sense, productivity is a measure of production output per unit of production input. This refers, to the ratio of output and input in the production process. Importance of Productivity 1. Productivity is an important device for comparison of performance for various organizations. 2. Productivity increases the rate of low cost per unit and results in lower price. 3. Education, Research and Development, technology are positively correlated to productivity 4. reduction of poverty 5. It helps companies in measuring their strength and weakness. 6. it helps to know the contribution of different input factor used in conversion process 7. it is an indicator of how well the factors the production are utilized 8. it is an indicator of competitive position of an organization 9. it partially determines the peoples...
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...Poor quality can affect the company by increasing rework costs, damaging their reputation with the customer and affecting the profit margin, this is due to the defect in the product design, more money and time is spent on assembling and maintaining the products. This in the long run causes the company to lose its financial performance due to the increasing of operating costs, decreased of revenues, reduction or delays in cash flow and increasing of penalties because cost of product can impact the profit margin of a company. With poor quality, it not only causes demand, review and feedback from the client to go down, but it also reduce the productivity among the employee. According from Hughes (2007) Client would pretty much prefer company product with better quality control over the bad ones and in his surveyed, workshop quality affected the attitude of employees and increase their productivity. In the era of business competition, there is an intense flow of competition if company not maintain and improve their quality because lower quality will lead to the bad reputation and dropping market position. Thus, causing company’s competitive position to drop in the long run due to the low productivity of employee and poor quality of management and product. So, heavy loss and failure in business are the ultimate results of a poor quality. Statistic found that highest quality plants had the highest employee’s ratings of job security, management, company performance, cooperation, goals...
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...Management of this diversity is necessary so that employees can reach their full potential, maximize productivity, and create a positive work environment by which everybody is accommodated. By understanding the positives and negatives of having religion and spirituality in the workplace, it is clear that there are advantages and disadvantages. Positive aspects of integrating religion or spirituality into the workplace may include improved worker performance and better relationships between management and employees. There are disadvantages as well, such as discrimination, and resistance to religious culture, which can reduce productivity and may lead to legal issues. Law and Regulation The most common way a company integrates religious views into their work place would depend if the company were public or privately held. For example, if the CEO of a private organization was Christian there might be rules for allowing extra prayer time at the work. Under federal law, regarding religious expression in private work areas, “Employees should be permitted to engage in private religious expression in personal work areas not regularly open to the public”(Earp, 2008). Publicly held organizations must allow for prayer during the day and if the other employees are atheist or another religion they must be respectful. As long as work is being completed during work hours all religious practice is acceptable. Under federal law, “religious expression directed at fellow employees is permitted...
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...The Effects of Human Resource Management Practices on Productivity Research Working in the steel industry can be quite rewarding at times, but when working in human resources one gets to see a different perspective on things. There was an article written about a study of Steel Finishing Lines and their human resource management practices. That study included a thorough investigation of the productivity effects of innovative employment practices using data from a sample of 36 homogeneous steel production lines owned by 17 companies. The production lapses demonstrated how lines using a particular set of innovative work practices have higher production rates than lines that use a more traditional approach with stricter work rules. The main focus of this research is the people. How are people treated and their response to such treatment? Often times, many companies lose focus of what is actually important for their organization which is the people that they employ. Instead they tend to focus more on the numbers; money being made. The people are what make a company successful; whether it be the people that the company employs or the people that the company serves. At the end of the day it is all one big revolving cycle. This study presented evidence on how productivity is measured based upon the employment practices of some steel finishing locations. One of the primary issues in this study though is that it is not based around a broad spectrum. For example, the study...
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...Impact of Training Practices on Employee Productivity: A Comparative Study Rohan Singh Madhumita Mohanty Faculty of Management Studies, Siksha O Anusandhan University Bhubaneswar, India rohansingh@khalsa.com Head of the Dept, MHRM IISWBM Kolkata, India drmadhumitamohanty@gmail.com Abstract — The paper studies the effects of training on employee productivity. This paper provides a review of the current evidence of such a relationship and offers suggestions for further investigation. An extensive review of the literature in terms of research findings from studies that have been trying to measure and understand the impact that individual HR practices like training have on employee productivity across various sectors. The focal point of our review is on training practices and employee productivity and their relationship. In conclusion, we can say that taken as a whole, the research findings are varied. Some studies have found a positive association, some negative and some no association whatsoever. The paper concludes with directions for future research by applying different level of analysis on exploring the impact of training practices on employee productivity. of these resources, training is one of the main activity in order to have qualified, flexible, and proactive employees (Bartel, 1994; Raghuram, 1994; MacDuffie and Kochan, 1995) and to achieve the correct running of each stage of the process of knowledge management (Alavi and Leidner...
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...Best Practices Manual for Supervisors Student SUPERVISION AND LEADERSHIP George Reinoehl July 19, 2008 Contents INTRODUCTION ....................................................................................................3 PART ONE: COMMUNICATION SKILLS ..............................................................5 PART TWO: ORIENTATION AND TRAINING .......................................................7 PART THREE: PRODUCTIVITY ............................................................................10 PART FOUR: PERFORMANCE APPRAISALS .....................................................12 PART FIVE: RESOLVING CONFLICTS .................................................................14 PART FOUR: EMPLOYEE RELATIONS ................................................................16 PART FOUR: REFERENCES .................................................................................18 Introduction “Best Practices” is a term that has spawned in the business world in past recent years that explains what the best processes are and why these processes should be adhered too. Best Practice is defined as “a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.” (Whatis.com, 2008) Within management best practices, there are five important components: Skills, Processes, Solutions, Resources, and Improvement. Dissemination is what allows best practice programs to impact an organization...
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...ORGANISATIONAL PERFORMANCE IN SHELL BONNY TERMINAL INTEGRATED PROJECT (BTIP) Dr. M.O. Agwu, MNIM, MNISP Department of Business Administration, Niger Delta University, Wilberforce Island, Bayelsa State ABSTRACT he paper focuses on the impact of employees’ safety culture on organizational performance (improved management/employees safety practices, enhanced productivity, increased profitability and reduced accident/ incident rate) in shell bonny terminal integrated project. It defines employees’ safety culture as a product of individual and group values, attitudes, perceptions, competencies, and patterns of behavior that determine the level of commitment, style and proficiency of an organization’s safety management system. It assumes that inculcation of employees’ safety culture on the workforce at the task level using behavior-based safety culture approach (enforcement and education) has an influence on employees’ safety performance as well as on company performance: enhancement of productivity, profitability and loss control through reduction of accident/incident rate. The paper posits that: if construction companies in Shell Bonny terminal integrated project (BTIP) inculcate safety culture in their workforce through changing employees’ attitude to safety, there will be an improvement in employees’ obedience to safety rules and regulations thus enhancing better safety performance. The better safety performance of employees will lead to few accidents, damages...
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...In the beginning we can say that the most important factors that affect the operational performance of the companies is the human resources. Therefore, in order to enhance the importance of relation the development of organizational commitment needs effective human resource management practices. The current study is intended to provide analysis of the relationships between HRM practices and organizational commitment. These include “manufacturing and human resources fit, behavior and attitude, team activities, interaction facilitation, incentives to meet objectives, training on job skills, training in multiple functions, communication of strategy, feedback on performance. In organizational behavior and industrial and organizational psychology, organizational commitment is the individual's psychological attachment to the organization. Organizational commitment predicts work variables such as turnover, organizational citizenship behavior, and job performance.. Data was analyzed using descriptive statistics to project the respondents’ profiles as well as the general patterns of the variations in the HRM variables and organizational commitment. Correlations and multiple regression, statistic regression analysis were used to explore the relationship between the variables involved in the study. As a result of analysis of the findings from top, middle and, the first-tier managers except for “training on job skills”. It was found that there was a strong and statistically positive significant...
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...the 3 clippings on issues of concern to employment relations (e.g. dismissals, worker grievances, wage decisions, award decisions.) S/No | Clipping | Attachment | 1 | Frozen yogurt chain llaollao under investigation for turning away Singaporean | | 2 | Industrial Relations Act: PMEs can now be represented as a group by rank-and-file unions | | 3 | Improving productivity critical to higher wages, job security: NTUC | | --- Employment Relations is about how people work with one another to deliver the goals of the organization. One of the key concern will be how to prevent and resolve any problems involving individuals which arise out of or affect work situations. From the clippings collected, it is clear that our tripartite partners – represented by the Ministry of Manpower (MOM), Singapore National Employers Federation (SNEF) and National Trades Union Congress (NTUC), has an important role to play in today economy. Under the GUM Tripartite model, it states the relationship between the three actors (Government, Union and Management), where together, they will make an influence on how companies were to work due to any environmental changes. In theory, we understand that employment relations does not occur in vacuum. Any change to the environment, whether it is political changes such as introduction of new policies or measures, economic changes due to globalization, social changes such as increase in female participation in...
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...Spirituality in the Workplace ABSTRACT In this paper I will attempt to study and understand the need for spirituality in the workplace. Workplace Spirituality is awareness, interconnectedness with one another and a higher existence, a sense of fulfilment, and value and meaning to one’s calling. Spirituality in organizations is an area gaining increasing popularity. The growing interest, however, is on how spirituality improves organizational performance, and the impact of spiritual influences in a workplace. Introduction: In today society’s organizations want their employees to be able to come to work and manage their emotions while working with coworkers and customers. However, employees are constantly under stress which may reduce the effectiveness of his or her work ethics. Workplace spirituality is the method of incorporating one’s personal idea of “spirituality” in their daily work schedule. Spirituality can give employees a sense of balance and security and therefore improve their organizational efficiency and effectiveness. With spiritualty now incorporating itself in to the workplace it is helping the organization enhance its performance and increase the development of business ethics. The importance of a business to incorporate spirituality within the workplace will continue to influence the culture of business in the anticipated future. What is Spirituality? Webster’s College Dictionary defines spirituality as the quality or “state of being...
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...Forms can be Helpful in Dental Practice Since the inception of electronic form services, the professionals have been gaining attention in the industry and earned a good name among dental practices as an exceptional solution with a well educated service team. The professionals understand the importance of a format, specific components, characteristics, functions, and legalities of a prime dental record. Generally, dental clinic face the problem in uncovering outdated, inadequate, and disorganized paper dental records. To overcome these issues, companies have introduced digital patient registration forms, an easy record keeping system that has been extensively clinical tested before being introduced. It offers convenience to the doctors to know...
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...Distribution unit of Xerox's Business Systems Group was gaining 3% to 5% a year in productivity not good enough in light of industrywide price cuts in business machines. One solution, benchmarking, measures L&D's warehouse and distribution performance against comparable activities in other industries. Comparing oneself with competitors (as well as with internal units) is useful, but doesn't necessarily get the benefit of the best practice, not to mention the benefit of cooperation. Benchmarking against non-competitors is the answer. After a search, L&D found the best warehousing and materials handling organization was at L.L. Bean, the outdoor-clothing retailer and mail-order house. With Bean's cooperation, L&D benchmarked its operation against the best and learned a lot. By looking closely at the operation of Bean and other noncompetitors, L&D has raised its productivity 10% each year and gained a better position against its real competition. BODY: One way to judge the performance of an organization is, of course, to compare it with other units within the company. But these measurements often merely reinforce complacency or generate "not invented here" excuses. Comparisons with outsiders, however, can highlight the best industry practices and promote their adoption. This technique is commonly called "benchmarking," a term taken from the landsurveying practice of comparing elevations. When Xerox started using benchmarking in 1979, management's...
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