Recipient: Microsoft, its board of directors and Professor
About: All windows products and services
Issue: There has to be some type of resolve. The products are too expensive, especially for those who have purchased every upgrade Microsoft has supplied over the years. Many people have pc’s; many pc’s have some software Microsoft has made throughout the years. It is unfair for your loyal consumers to have a product and have to pay retail price to upgrade it. For example, Microsoft Office 2010 retails for about $150.00. In order to keep people from stealing your software you must lower your prices. This is why much of your software is pirated. It is cost acceptable for some people to have to pay full price for just a code emailed to them.
For an accurate demographic of actual copies of your products you must tally the sales and the traffic to the malicious websites. This will let you know how many people are actually buying your products. What we need to focus on is repeat customers; we also need to focus on retention. This is the only way to stay ahead of the software production peak. For many people that have bought your products in the past they have stolen, pirated, or stopped buying your products all together. There is a lot of competition in the software field if you actually care about Microsoft’s consumers you will make your software affordable for them. Free trails are a good thing, although they end before the user has any way to learn whether or not they like your product or not. On the other hand Microsoft does not provide refunds for Windows licenses sold through an OEM, including licenses that come with the purchase of a computer or are pre-installed on a computer. This alone is almost like robbery. The solution Microsoft needs to seek is lowering prices and taking care of their