...Lus10552_ch09_321-355 7/3/06 21:21 Page 321 CONFIRMING PAGES CHAPTER 9 Motivating Performance LEARNING OUTCOMES After completing this chapter, you should be able to: 1. Explain the motivation process and the three factors affecting performance. 2. Describe four content motivation theories. 3. Describe two process motivation theories. 4. State how reinforcement is used to increase performance. 5. List the four steps in the model for giving praise. 6. Identify the four parts of the model for writing objectives. 7. Explain the three steps of managing by objectives. 8. State ways to enrich, design, and simplify jobs. 9. Explain possible limitations of using motivation theories outside North America. 10. Define the following 16 key terms (in order of appearance in the chapter): motivation performance formula content motivation theories needs hierarchy two-factor theory manifest needs theory process motivation theories expectancy theory CHAPTER OUTLINE The Importance of Motivation What Is Motivation and Why Is It Important? How Motivation Affects Behavior, Human Relations, and Performance Copyright © 2008 by The McGraw-Hill Companies. All rights reserved. equity theory reinforcement theory giving praise objectives management by objectives (MBO) job enrichment job design job simplification Content Motivation Theories Schedules of Reinforcement Organizational Reinforcement for Getting Employees to Come to Work and to Be...
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