The more we understand people the easier it is to communicate with them. Some people talk with a flat voice, have no emotions and always wear an expressionless face. There are others who are very dramatic, use emotions to express their feelings and also use words with a tone which expresses their inner thoughts. Mostly when you confront, offend or go against their wishes, they are likely to scream, run, cry, gasp or laugh without a genuine reason. Reactivity is therefore the way a child or an adult reacts at certain situations. The opposite of being reactive is being stoic, unemotional or intellectual. The main disadvantage of being reactive is that it acts as a barrier to communication (Gerlach, 2). This is well explained in the scenario below where Edgar and Nelly have different opinions about Catherine.

Both Nelly and Edgar believe Catherine has a way of expressing her emotions either in a bad way or good way. Neither know what she really indicates but have their own belief on what she's doing. Edgar believes Catherine uses her emotions …show more content…
According t Jim Camp’s work in 2015, the decisions that people make are highly based on the emotions they have, For example when asked which meal they prefer, before choosing on the one they would take, there is always a use of the emotions to decide and maybe it is based on some past experience (Camp, 1). The view held by Edgar about Catherine is therefore supported by this study in that the emotional manipulation used by Catherine is highly effective and has been known to affect decision making. When Catherine has an emotional attachment or reaction towards a given situation, she uses all manner of reactions to make sure that her emotional desires have been met. This makes her seem to be doing it intentionally which Edgar feels is unjust. He therefore sees as if Catherine uses her intelligence to her advantage, to win in making her intentions