...Term Papers and Free EssaysBrowse Essays Read full version essay Customer Satisfaction Level Of Grameenphone Ltd. Customer Satisfaction Level Of Grameenphone Ltd. Print version essay is available for you! You can search Free Term Papers and College Essay Examples written by students!. Join Essays24.com and get instant access to Customer Satisfaction Level Of Grameenphone Ltd. and over 30,000 other Papers and Essays Category: Business Autor: anton 23 March 2011 Words: 9704 | Pages: 39 1. Background of the Report 1.1 Introduction Topic of my internship project is “Assessing Customer Satisfaction of GrameenPhone.†I got the opportunity to do my internship at GrameenPhone Ltd. I have been working for their Customer Relations Division. As the name implies, it deals with the customers after the sales occurs. Main activities of this division includes maintaining databases of the customers, preparing the bills, distributing bills, activating new connections, helpline service, collection of bill through different banks all over the country, and the other after sales services. As a member of GP’s Customer Relations Division, my job is to provide different services to our valued subscribers over telephone, which is the helpline service. In other words, my job is to satisfy the subscribers. In my internship project, I have tried to judge the satisfaction level of GP service holders. 1.2 Objectives This project was designed to accomplish three objectives...
Words: 10411 - Pages: 42
...the implied volatility smile, and the variance risk premium Louis H. Ederington a,⇑, Wei Guan b a b Finance Division, Michael F. Price College of Business, University of Oklahoma, 205A Adams Hall, Norman, OK 73019, USA College of Business, University of South Florida St. Petersburg, 140 Seventh Avenue South, St. Petersburg, FL 33701, USA a r t i c l e i n f o a b s t r a c t This paper estimates how the shape of the implied volatility smile and the size of the variance risk premium relate to parameters of GARCH-type time-series models measuring how conditional volatility responds to return shocks. Markets in which return shocks lead to large increases in conditional volatility tend to have larger variance risk premia than markets in which the impact on conditional volatility is slight. Markets in which negative (positive) return shocks lead to larger increases in future volatility than positive (negative) return shocks tend to have downward (upward) sloping implied volatility smiles. Also, differences in how volatility responds to return shocks as measured by GARCH-type models explain much, but not all, of the variations in excess kurtosis and multi-period skewness across different markets. Ó 2013 Elsevier B.V. All rights reserved. Article history: Received 11 October 2012 Accepted 14 April 2013 Available online 17 May 2013 JEL classification: G13 G10 G12 Keywords: Implied volatility Volatility smile Variance risk premium GARCH Conditional heteroskedasticity 1...
Words: 10706 - Pages: 43
...1 Analysis of Three Instructional Design Models 2 Abstract Instructional design models provide for a systematic approach of implementing the instructional design process for a specific educational initiative (Morrison, Ross, & Kemp, 2004). This paper will briefly describe the purpose and what instructional models are followed by process of three selected models: (a) the Dick and Carey systems approach; (b) Morrison, Ross and Kemp model (also known as the Kemp model); and (c) the Three-Phase design (3PD) model. The process description for each model will serve as the foundation and supporting points required for comparing and contrasting process of the models. 1 Dick and Carey, Kemp, and Three-Phase Design models for Instructional Design Instructional design (ID) models can provide a systematic approach of implementing the instructional design process for specific educational initiatives (Morrison, Ross, & Kemp, 2004). Gustafson & Branch (1997) states that there is a wide variety of instructional design models describing the ID process created for different situations and settings (as cited in Gustafson & Branch, 2002b; Ryder, 2006). The purpose of the instructional design models offer both educational and training organizations design steps, management guidelines and teamwork collaboration options with designers, technicians and clients (Gustafson & Branch, 2002a). Specifically by definition, a model can be defined as “a way of doing something; an explicit representation...
Words: 4870 - Pages: 20
...Project Report On GrameenPhone Customer Satisfaction Prepared for Dean of Faculty & Project Coordinator Professor Abdul Mannan Department of Business Administration East West University Prepared by Hussain Md. Abdur Razzaque ID # 1997-1-10-035 September 8, 2002 School of Business East West University September 8, 2002 To Professor Abdul Mannan Project Coordinator East West University 45-46, & 53 Mohakhali Dhaka – 1212 Sub: Submission of the Project Report on GrameenPhone Customer satisfaction. Dear Sir: With great pleasure I Hussain Md. Abdur Razzaque am submitting the project report on “GrameenPhone Customer Satisfaction” as a requirement of graduation for BBA for the BUS-498 course. I was encouraged and enthusiastic to go through the GrameenPhone office and as well as the Grameen Bank head office at Mirpur for collecting the detailed information of the origin and history of Grameen. I have also collected information from other primary and secondary sources. The findings are based on the primary data, personal interview, annual reports, newsletters, books, journals etc. I have considered your guideline very carefully and analyzed the project according to your instructions. Also I have tried to collect the background, organizational operations, mission statement & objectives, and do SWOT analysis etc about the customer satisfaction of GrameenPhone as much as possible I could. According to the requirement of the project I have written...
Words: 18836 - Pages: 76
...Higher Education (HE), lectures are still the prevalent mode of imparting knowledge to students. In order to try and improve the learning experience of students undertaking a course in Information Systems, the research team, with considerable experience in online learning, tried to combine objectivist lectures with a moderate constructivist learning process facilitated by a WebCT online resource. This paper presents the design and development of such an e -learn ing environment and discusses how e -learning can be applied to complement and support traditional on-campus teaching. The e -learning resource aims at providing students with content materials, self-assessment facilities, case-study materials and infrastru ctures for online learning activities. A higher degree of peer discussion, interaction and social negotiation is therefore achieved through group case-study analysis and project work. The resource was designed using an established educational systems des ign (ESD) methodology and evaluated by tutors and students. KEYWORDS E-learning; instructional systems design; ISD; online education;...
Words: 4186 - Pages: 17
...WHO/IVB/05.24 ORIGINAL: ENGLISH V A WHO guide to good manufacturing pratice (GMP) requirements Part 3: Training Immunization, Vaccines and Biologicals WHO/IVB/05.24 ORIGINAL: ENGLISH V A WHO guide to good manufacturing pratice (GMP) requirements Part 3: Training Immunization, Vaccines and Biologicals The Department of Immunization, Vaccines and Biologicals thanks the donors whose unspecified financial support has made the production of this document possible. This document was produced by the Access to Technologies Team of the Department of Immunization, Vaccines and Biologicals Ordering code: WHO/IVB/05.24 Printed: April 2006 This publication is available on the Internet at: www.who.int/vaccines-documents/ Copies may be requested from: World Health Organization Department of Immunization, Vaccines and Biologicals CH-1211 Geneva 27, Switzerland • Fax: + 41 22 791 4227 • Email: vaccines@who.int • © World Health Organization 2006 All rights reserved. Publications of the World Health Organization can be obtained from WHO Press, World Health Organization, 20 Avenue Appia, 1211 Geneva 27, Switzerland (tel: +41 22 791 3264; fax: +41 22 791 4857; email: bookorders@who.int). Requests for permission to reproduce or translate WHO publications – whether for sale or for noncommercial distribution – should be addressed to WHO Press, at the above address (fax: +41 22 791 4806; email: permissions@who.int). The designations employed...
Words: 40273 - Pages: 162
...Table of Contents Project Title with group names 1 Executive Summary 4-5 Abstract 6 Introduction about mobiles in India- Statistics 7 World Mobile Statistics 8 GSM – Cellular Telephony 9 Brief History of World Cellular Telephony 10 Cellular History in India 11 New Telecom Policy in India-1999 12-15 GSM System – Technology Used 16 ARPU & Revenue Generation Trends in India 17 About Aircel Cellular Prepaid 18 Aircel Presence 19 Aircel – Brand Values 20 Aircel – Foreign Investor- Maxis Communications 20 Aircel Mile Stones and Awards 20 Aircel Stores Finder 21 Aircel - CSR 22 Aircel Business Solutions & Sponsorships 23-25 Hotline contact number - CCC 26 Aircel Prepaid SUK`S 26 Aircel Entry cost to Customer 27 Recharge Coupons – Entry level 28 Special Tariff plans or Rate cutters 29 World calling Cards 30 How to use Aircel calling Card 29 Rate – Cutters – special calling Crd 30-34 P\repaid Roaming & List of Domestic & International roaming locations 35-37 International Roaming locations & Tariff plans 38 3G- Prepaid national Roaming 39-42 FDI – In telecom sector 43-44 List of companies FDI Aprroved % 45 Andhra Pradesh Cellular 46 JTM Takeover BY Airtel 47 Entry of Hutchison Essar into South Markets 48 What is Aircel Prepaid 49 Aircel Basic connection requirements 50 Opening and charging of your account 51-52 Research Design 53 Research methodology 54-58 |(Subscriber Profile / Subscriber Life style / Subscriber communication needs and...
Words: 20937 - Pages: 84
...Definition: An information system can be any organized combination of people, hardware, software, computer networks and data resources that stores and retrieves, transforms, and disseminates information in an organization. Roles of IS in Business: There are three fundamental reasons for all business applications of information technology. They are found in the three vital roles that information system can perform for a business enterprise. Support of its business processes and operations. Support of decision making by its employees and managers. Support of its strategies for competitive advantage. Trends in IS: The business applications of information systems have expanded significantly over the years. Data Processing (1950s – 1960s): Electronic data processing systems which includes transaction processing, record keeping, and traditional accounting applications. Management Reporting (1960s – 1970s): Management information systems that include preparation of management reports of pre specified information to support decision making. Decision Support (1970s – 1980s): Decision support systems include interactive ad hoc support of managerial decision making process. Strategic and End User Support (1980s – 1990s): o End user computing systems: Direct computing support for end user productivity and work group collaboration. o Executive information systems: Critical information for top management. o Expert Systems: Knowledge based expert advice for...
Words: 13881 - Pages: 56
...Reliance Infocomm "Our strategy is to make money on scale, not from skimming the market," Anil Ambani said. 1 ACKNOWLEDGEMENT I would like to thank from deep of our heart our esteemed faculty Dr. Madhvendra Mishra for providing me with a rare combination of professional expertise and personal touch. It would have been impossible to complete our paper on such a big group without his valuable suggestions and able guidance. It is hard to envisage the problems i would have faced without them. I would also like to thank all other persons who helped us on various occasions and kept our morale up and things going. KANIKA ARORA(MBA200514) 2 ABSTRACT Reliance Infocomm offers a complete range of telecom services, covering mobile and fixed line telephony including broadband, national and international long distance services, data services and a wide range of value added services and applications that will enhance productivity of enterprises and individuals. Reliance IndiaMobile, the first of Infocomm's initiatives was launched on December 28, 2002, the 70th birthday of the Reliance group founder, Shri. Dhirubhai H. Ambani. This marks the beginning of Reliance's dream of ushering in a digital revolution in India by becoming a major catalyst in improving quality of life and changing the face of India. It aims to achieve this by putting the power of information and communication in the hands of the people of India at affordable costs. RIC is currently offering its wireless...
Words: 5752 - Pages: 24
...and teaching environment has also changed drastically. Technology has impacted on teaching and learning activities, and it is now seen increasingly as an enabler of learning. Morgan (2008) added that technology is no longer the wave of the future, the future is now. This generation has been classified by Prensky (2001) as “Digital Natives” and students who have been born into and are totally immersed in an environment that is surrounded by technology. Technology provides to them a variety of useful information gathering tools whereby they have access to vast amounts of information and opportunities to participate in conversations with others. With technology, the skills to find information, make connections, recognize patterns, make comparisons and identify the relevance when needed are provided (Siemens, 2004). Prensky (2007) and Fawcett (2000) opined that...
Words: 3744 - Pages: 15
...Hussain National e-Science Centre University of Glasgow, Glasgow G122 8QQ, Scotland s.hussain@nesc.gla.ac.uk Abstract — The service-oriented computing paradigm and its application to support e-Infrastructures offers, at least in principle, the opportunity to realise platforms for multi- and inter-disciplinary research. Augmenting the service-oriented model for e-Research are mechanisms for services to be coupled and enacted in a coordinated manner through workflow environments. Typically workflows capture a research process that can be shared and repeated by others. However, existing models of workflow definition and enactment assume that services are directly available and can be accessed and invoked by arbitrary users or enactment engines. In more security-oriented domains, such assumptions rarely hold true. Rather in many domains, service providers demand to be autonomous and define and enforce their own service / resource access control using locally defined policy enforcement points (PEP) and policy decision points (PDP) which allow access and usage of resources to be strictly monitored and enforced. In this paper, we outline how it is possible to support security-oriented workflow definition and enactment through chaining of PDPs to support “workfloworiented” access control. To demonstrate this, we focus on a case study taken from the Economic and Social Science Research Council (ESRC) funded Data Management through e-Social Science (DAMES – www.dames.org.uk) project...
Words: 6322 - Pages: 26
...U N I T E D N AT I O N S C O N F E R E N C E O N T R A D E A N D D E V E L O P M E N T WORLD INVESTMENT REPORT 2013 GLOBAL VALUE CHAINS: INVESTMENT AND TRADE FOR DEVELOPMENT New York and Geneva, 2013 ii World Investment Report 2013: Global Value Chains: Investment and Trade for Development NOTE The Division on Investment and Enterprise of UNCTAD is a global centre of excellence, dealing with issues related to investment and enterprise development in the United Nations System. It builds on four decades of experience and international expertise in research and policy analysis, intergovernmental consensusbuilding, and provides technical assistance to over 150 countries. The terms country/economy as used in this Report also refer, as appropriate, to territories or areas; the designations employed and the presentation of the material do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. In addition, the designations of country groups are intended solely for statistical or analytical convenience and do not necessarily express a judgment about the stage of development reached by a particular country or area in the development process. The major country groupings used in this Report follow the classification of the United Nations Statistical Office. These are:...
Words: 156671 - Pages: 627
...U N I T E D N AT I O N S C O N F E R E N C E O N T R A D E A N D D E V E L O P M E N T WORLD INVESTMENT REPORT 2013 GLOBAL VALUE CHAINS: INVESTMENT AND TRADE FOR DEVELOPMENT New York and Geneva, 2013 ii World Investment Report 2013: Global Value Chains: Investment and Trade for Development NOTE The Division on Investment and Enterprise of UNCTAD is a global centre of excellence, dealing with issues related to investment and enterprise development in the United Nations System. It builds on four decades of experience and international expertise in research and policy analysis, intergovernmental consensusbuilding, and provides technical assistance to over 150 countries. The terms country/economy as used in this Report also refer, as appropriate, to territories or areas; the designations employed and the presentation of the material do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. In addition, the designations of country groups are intended solely for statistical or analytical convenience and do not necessarily express a judgment about the stage of development reached by a particular country or area in the development process. The major country groupings used in this Report follow the classification of the United Nations Statistical Office. These are:...
Words: 156671 - Pages: 627
...Find more on www.studymaterial.ca ADMS 2511 MIS Notes Ch 1 – Modern Organization in the Global, Web-Based Environment Management information systems (MIS)- deals with the planning of info tech to help people perform tasks related to info processing and management Information technology (IT)- any computer-based tool used with info to support the needs of an org Importance of Planning for IT -a new info system can apply to the whole org, or a specific area of the org Application portfolios- are groups of new system proposals (apps that have to be added/modified) IT Planning -begins with an organizational strategic plan -states the firm’s mission, goals, and steps to reach those goals -IT architecture describes the way an org’s info resources should be used to accomplish its mission -includes both technical (hardware operating systems) and managerial aspects (managing the IT dpt, how area managers will be involved) IT strategic plan- LT goals that describe the IT infrastructure and major IT initiatives to achieve the organization’s goals -it must meet three main objectives: -must be aligned with the org’s strategic plan -must provide for an IT architecture that networks users, apps, and databases -must efficiently allocate IS resources among different projects so they can all be completed on time, within budget, and function properly IT steering committee- composed of managers/staff who rep diff organizational units -they establish IT priorities...
Words: 24496 - Pages: 98
...Strategies for Information Systems Evaluation- Six Generic Types Stefan Cronholm and Göran Goldkuhl Linköping University, Sweden scr@ida.liu.se ggo@ida.liu.se Abstract: The aim of this paper is to contribute to the decision of how to perform evaluation depending on the evaluation context. Three general strategies of how to perform evaluation are identified: Goal-free evaluation, goal-based and criteria-based evaluation. Two general strategies of what to evaluate are identified: IT-system as such and IT-system in use. From the three “how-strategies” and the two “what-strategies” we derive a matrix consisting of six generic types of evaluation. Each one of the six types are categorised on a ideal typical level. For each type there is suggested evaluation process model. Keywords: IS Evaluation, IS Assessment, Information Systems, Goal-based evaluation, Goal-free evaluation, Criteria-based evaluation 1. Introduction All over the world there is a huge amount of money spent on IT (e.g. Seddon, 2001). It is therefore important to evaluate the outcome. Evaluation is never an easy task and consequently there are a lot of suggestions for how to evaluate IT-system. Much of the literature on evaluation takes a formal-rational view and sees evaluation as a largely quantitative process of calculating the likely cost/benefit on the basis of defined criteria (Walsham, 1993). There are also interpretative approaches (e.g. Remenyi, 1999; Walsham, 1993). The interpretative perspective views...
Words: 6083 - Pages: 25
