```HRM Case Study 1
Monica and Franklin both of them are post graduates in management under different streams from same B-School. Both of them are close to each other from the college days itself and the same friendship is continuing in the organization too as they are placed in the same company, Hy-tech technology solutions. Monica placed in HR department as employee counselor andFranklin in finance department as key finance executive. As per the grade is concerned both are at same level but when responsibility is concerned Franklin is holding more responsibility being in core finance.
By nature Monica is friendly in nature and ready to help the needy. Franklin is silent in nature ready to help if approached personally and always a bit egoistic in nature. They have successfully completed 4 years in the organization. And management is very much satisfied with both of them as they are equally talented and constant performers.
Monica felt that now a day’s Franklin is not like as he used to be in past. She noticed some behavioral changes with him. During general conversations she feels that Franklin is taunting her that she is famous among the employees in the organization in the other hand he is not even recognized by fellow employees.
One morning Thomson General Manager Hy-tech technology solutions shocked while go through the mail received from Franklin about his resignation. Thomson called Monica immediately and discussed about the same as she is close to Franklin. By hearing the news Monica got stunned and said that she do not know this before she also revealed her current experience with him. Thomson who doesn’t want to lose both of them promised her that he will handle this and he won’t allow Franklin to resign.
In the afternoon Thomson took Franklin to Canteen to make him comfortable after some general discussion he starts on the issue. Franklin, after some hesitations opened his thinking in front of Thomson. The problem of Franklin is
1) When he comes alone to canteen the people from other don’t even recognize him but if he accompanied by Monica he get well treated by others.
2) One day both of them entered the company together the security in the gate wished them but the next day when he came alone the same security did not do so.
3) Even in meetings held in the office the points raised by Monica will get more value so many a times he keeps silent in the meeting.
It happens to Franklin that he has to face such degradation in each day of work which totally disturbs him. Franklin also questioned that”Monica and I have same qualification, from same institute, passed out in the same year both with first class. We have same number of experience in this organization. Moreover the responsibilities with me are more valuable than that of Monica. After all this things if I am been ignored or unrecognized by the fellow employees my ego does not allow me to continue here”.
By listening this statement,Thomson felt that it is not going to be very difficult to stop his resignation. Thomson explained Franklin the reasons for such partial behavior of the employees. After listening to Thomson, Franklin said sorry for his reaction and ready to take back his resignation. And he called Monica and spoke with like before.
Question
Find the reason that Thomson would have given to Franklin.

Solution for Case Study 1
Thomson listening to this case understood the situation and realized the reason behind the partial response given by the employees towards Franklin and Monica. As Franklin said both Monica and Franklin are passed out from same college in same year. Both of them joined the company together both have same experience. Even in performance wise both stands in the same level i.e. both are constant performers and good performers.
Franklin analysed all the above said similarities between him and Monica. He also stated that he holds more responsibility than that of Monica. One thing Franklin did not notice or analysed is the job profile of Monica. It is true that Franklin holds more responsibility than that of Monica but when it comes to direct interaction with employees Monica wins the employees attention in this aspect. Monica being counselor in HR she faces the employees every day. She developed good rapport among the employees due to her friendly nature. She is always remembered by the employees whenever they face any problem as she gives good counseling and most of the times she suggest best solutions for such issues.
Franklin though holding key position in finance his profile does not allow him to interact with the employees. Though he has helping tendency he does only when someone approached him personally. As the employees of other departments do not have any relation with him they never approach him for help.
Thomson having good experience understood these things when Franklin explained his problems one by one. Later he relates each situation, explained by Franklin with the above said reasons, and made Franklin understood the reality.
Thomson said that the security in the gate or the employees in the canteen who recognized Monica and not Franklin would have interacted with her during counseling or approached her for any issues. And as usual she would have counseled well or solved the issues of them that is the reason why they treat her and wish her whenever where ever they meet her. When it comes to the case of Franklin they would have hardly met him or interacted with him.
When it comes to the point that even in office meetings Monica, points are valued so Franklin keeps mum. For this Thomson replied that the points put forward by her would be related to employees or from employees point of view which actually the management wants to know so they give value to her points. And as quoted Fraklin after, one or two such incidents, keeps silent in the meeting. He never made an attempt to raise some suggestions so management does not have any option to listen to that suggestion.
After listening to all the explanations given by Thomson Franklin realized his mistake and felt proud about the Rapport developed by Monica among the employees. He said to Thomson that he will take back his resignation. And rushed to Monica to make an apology and to meet her as a friend as like his college days.